Minnetonka Mazda Service Center

All I can say is exceptional service all around! I’m an Average Joe, bought a beautiful used vehicle from Morrie’s and had questions regarding a small issue I had, they got me into Service ASAP! Less than an hour later being explained an easy remedy to my issue by an Experienced mechanic I felt not only was my problem minor, that also I had made the right choice buying from Morrie’s!! Love you all, thanks!!!

I have never in my 27 years of car ownership been walked through every step of my journey in a car repair from choices of Orm parts or discount manufacturers to offered a rental car while the parts and my car were left in the shop. Marley took care of me and walked me through all the cost all the potential unrelated diagnosis that might appear after we fix the initial issues and cost associated so I could fully research and get back to him in case I had any concerns. The team was helpful on Saturday when I showed up unexpectedly and made sure I had a comfortable vehicle to drive to offset my distress. If you want to know your service advisor is a real person take your vehicle to Morrie’s Mazda in Wayzata. In the future I will be referring all my friends and family to Marley at Morrie’s Mazda. I can’t thank the service crew and Duane (my new best friend and great mechanic) for repairing and easing my concerns through the whole deal as well. How do I get these fellas noticed by the leadership team over at Morrie’s ? I even offered cash money as a token of my gratitude and it was politely declined with a smile and gentle refusal. I appreciate the honesty in these types of people. I’ve had techs just wash my credit card in their cash hungry pig pens and it’s been hard to find good honest caretakers. I hope this gets some recognition to the crew here. We will back to buy 100 new cars when the time is right from Morrie’s Mazda in the future. Thank you again team, it will be shared across my SM channels.

I had two salesmen that helped me with my final selection: Kyle and Jacob. They were both knowledgeable, accommodating and patient. They helped me via phone and in person; working with me over the course of a week until I made my final decision. They were both on time for appointments and always willing to show me whatever vehicle I was interested in. Jacob spent one cold Martin Luther King Day pulling up car after car under the protective carport so that I wouldn’t be uncomfortable with the cold. Both gentlemen went beyond the call of duty answering questions, and spending time with me. Kyle stood inside the showroom managing the remote unlock so that I could “go back and forth” between two vehicles to make up my mind-not many salesmen would be willing to do that.

Front desk staff are also friendly and welcoming. Barb greeted me by name and was just as excited as I was when I purchased my vehicle. Kudos to you for having an amazing team!

Here’s what I like about the service department at Morrie’s Minnetonka Mazda: 1) Clear explanation of work to be done. 2) Video report of work sent to me from the technician. 3) Never had a surprise in nearly 10 years of visits. 4) Quiet, comfortable customer area where I can get work done while the car is serviced.

Easy to make an appointment online.
I was there for an oil change and tire rotation.
Check-in was quick and easy. I was told it would
take about an hour which is what I expected. My
car was ready in only 40 minutes and was washed
and waiting right outside the door. This was my first
time at Morries Mazda for service and I was impressed
with the way everything was handled. I'll be using them
again!

Excellent customer service! Nick was amazing - very personable and knowledgable. I always wait until the last minute to schedule my oil change. They got me in the same day and were also able to put new tires on. The facility is also beautiful. Thank you Chad and Nick!!

I always receive excellent customer service at Morrie’s. I first brought my car to the Brookdale Mazda dealer and was treated awful, they didn’t fix my car at all and I was charged for something that was covered under warranty. When I brought my car to Morrie’s, they fixed what was wrong with the car. The same problem Brookdale Mazda couldn’t figure out. I appreciate Morrie’s treating me with respect and getting the job done right.

Excellent experience! The sales manager, Barb, is excellent. She went above and beyond to get everything well put together for me, as quickly as I needed, as well as the sales rep, Anne.
Allie, the finance manager, was amazing, very knowledgeable, and took the time to explain everything thoroughly. Definitely a professional and fun team to work with!

Outstanding service and experience. Drop your vehicle and take the lift to the spacious lounge. Enjoy free drinks and snacks while you wait. Receive a headcam video from your tech informing you of maintenance performed and future considerations for your vehicle. Receive a text when your vehicle's ready to go.

The technicians do a fantastic job with all aspects of their work, I just wish there was better communication on the progress of your vehicle as it's being worked on. I have had some experiences where I am in and out within a reasonable time for a routine oil change and tire rotation and other times I am waiting for almost 2.5 hours for an oil change, rotation and alignment. The work being done is excellent but better communication on time changes/updates would be appreciated.

Courteous service. Took a while to fix the issue, but not to their fault. I was provided with brand new loaner which was fun to drive, and can’t complain.

I had the best experience! They were super professional, making every step of the process as easy as possible for me. Greg Eiss was a great salesman, helping me find the best option for my needs and budget. And I just love my Mazda CX5!

So I took my car for an oil change and a tire rotation and I waited for over 3 hours when told it was going to take just about a hour. And no one told me it would take so long until I went to check on it and the service department was closed. Thankfully some salesmen were still there and one of the managers, Dave, helped get me a rental and helped me retrieve my keys and get my house keys to be able to get back home. He went above and beyond and I’m grateful for his help. The following day though, my mechanic that was working on the car, called me and profusely apologized for the mistake, he offered to drive my car to me and he waived all the fees. It was awesome, and more than made up for the experience. I appreciate both of these employees, Dave and Marley, they more than made up for the long wait and I’m definitely coming back for future service. If you ever come here I highly recommend you seek out these two individuals, they’re very helpful and will do what it takes to ensure you have a great experience.

I had just purchased a “new” used car. The engine light came on before I even got home. I called and spoke to the General Manager and explained the whole situation to him. He had told me to bring it back and they would take care of everything no charge to me. My car wasn’t heating up and I am a total freeze baby. I have my car back and I don’t have to worry about freezing! Everyone from the sales people, the finance people, the general manager to the service advisors and technicians were all extremely nice to work with and did everything you could to keep me happy! I highly recommend Morrie’s Mazda! Thank you.

Nicholas was amazing! He was thorough in explaining the issues with our vehicle. His updates were timely and thoughtful!! Our car is running better than we could have hoped!
Thank you!!! We had a 5 star experience!! We’ll be back!

Again Nicholas and the crew At Minnetonka Mazda met all expectations, They fixed the vehicle the first visit, we drove that vehicle around the country, 8300 miles, no worries, they gave us a warranty on the work they performed. Once home, went back for an oil change , same great experience. Great team to work with. Five Stars !!!!!

The sales associate was helpful and provided guidance.

The process to purchase the vehicle was excessive. Before even coming to the dealership we did our research and knew practically everything we wanted (model/trim) and it still took over 2.5hrs for us to test drive a car. We then had to come back on Tuesday to finish the paperwork and purchase the vehicle and that was excruciatingly long. We stopped in on a Tuesday afternoon and spent over 5 hrs finishing the paperwork. All in all we spent roughly 7 hrs buying a vehicle, which we had researched prior and knew exactly what we wanted (aka the easiest sale)! The exceedingly long process truly took away from the special moment of purchasing the new car and we now have reservations in buying any future cars with Morrie’s.

I arrived to the establishment, and greeted by a service technician immediately. After verifying the work to be completed, I was directed to the customer waiting area. Then a surprise with video of my vehicle in the service bay, and the technician going over the specifics of my vehicle! It was like my own personal YouTube video. The work was completed within the hour. I have to say, this was the best service visit I have ever experienced. Well done!

Went for routine service on weekend. Very helpful and knowledgeable staff. Efficient and loved the inspection video prior to vehicle completion. Keep up the great work, folks!

Alejandro did a great job- he was able to reconnect my iPhone to CarPlay quickly and when I told him about a coupon I saw online he was able to find it and apply it to my bill. He was very friendly and professional- a perfect example of what you want in a service advisor.

I had a very good experience buying a used vehicle. Anne Brick was an extremely nice and helpful sales person who didn’t push me to buy anything I didn’t want and listened to what I wanted. Would highly recommend her if you want an easy going car buying experience without much pressure like other people in car sales tend to be