Land Rover Service Center

Best vehicle service ever. Victor was my service advisor. He was so kind to deal with. He listened to my concerns and made notes so nothing was overlooked. Victor also took time to answer my questions so even I could understand. They did everything I needed in a timely manner. VERY EXCELLENT experience!!! I love my Jaguar and I love my Jaguar dealership!!!

Best service experience ever!! My battery was dead, I called the service department and told them I wanted to get in as soon as possible, I got there within an hour and they had my car in the shop in minutes and had me done and on my way faster than ever! The gentleman who took my phone call and helped me was amazing, genuinely nice, helpful and took care of everything! I can’t thank them enough!

I have never been disappointed whenever I have had to take my vehicle for service. The staff have always been professional, friendly and always keep me updated on the problems and progress of the repairs or services of my vehicle. I also love the fact that I have a team member assigned to me/my vehicle, which makes the experience more personal. On my last visit, I wasn’t feeling well, and Lorena called a Lyft to transport me back and forth instead of me having to wait for transport. Thank you.

Excellent communication and service! Always get appointments right away. Get my car in and out quickly.

Love JLB. Outstanding dealer. Professional, friendly and fair. Shout out to our wonderful salesperson Sterling. And thank you to the terrific Lorena in Service. Long time customer and always appreciate the world class service.

Excellent sevice team. My service advisor was patience in understanding my needs and working with me to find the appropriate solution. My vehicle was repaired properly the first time and I will be back for future concerns

This dealership is full of very friendly staff. They all have great and helpful attitudes.
Service is defintely very pricey, but what would you expect for a Jaguar or Land Rover?
Maryam is a superstar with personal relations in her position as a service representative. She is very thorough with every detail about your concerns with your car, and leaves nothing out in handling every source of concern, getting reports from the technicians about every detail.
She was also good about calling me to update me on the progress. It is also obvious that she knows what she is talking about.
The dealership, itself is pristine and spacey, with snacks, esoteric coffees, refreshments for customers who are waiting. Overall a pleasant if expensive experience.

Friendly, efficient, fast service.
My F Type doesn’t really need any service, but I’ve got to quit drifting around rocky roads…Jaguar Roadside Assistance brought my car to the dealership, where the flat tire was fixed, and my clean beautiful Firenze red car was presented to me again.
Thanks to all.
Kat

I'm always impressed by the great customer service experience I receive! I attest this to my sales expert Neal Garcia who always goes above & beyond to meet my needs. I'm a loyal customer because of Neal & Victor in service. They make a great team! Thank you!

Land Rover of Boerne Service Department is finally getting it right! So thankful for the new ownership! My most recent visit was pleasant and productive. I was treated well and my car was serviced at a high level. First time I have had a good experience in the past 3 years.

The service tech provided valuable information regarding my vehicle. And Mark in parts was very helpful as well. Both were very courteous, a definite upgrade from the previous group.

I stop bringing my car to Jaguar Boerne because of how I was treated before, however, I have changed my mind and will return for additional service.

Leila in service was very help full & made our experience very convenient with updates and answering any questions we had. Very satisfied with the level of communication...Overall my wife & I are very pleased with the outstanding work from your team. Also, most convenient part was having my wife vehicle delivered to our home. Outstanding job!!Barrett J/LR!!!
Despite the few hiccups that service had with parts, they still managed to get the job done right!!
Thank you!!

Very satisfied will highly recommend.😁Will trust them to maintain my SVR without a doubt.

Nuni Zapata provided exceptional service and really helped remedy a situation with a used vehicle purchased from the dealership. Nuni's expertise and commitment to customer service are unmatched and rare to find at dealership service center. Thanks Nuni!

Lorena was very attentive. She was thorough in discussing my needed service. She provided transportation to/ from my home, since the expected service was about five (5) hours.

Appreciate the email with thorough diagnostic information/photos, detailed pricing for suggested repair, and very quick service today! Also appreciated Sterling’s friendly, no-pressure walkthrough of the newest model.

It was my first visit since Shottenkirk took over the dealership. I dropped my Jaguar E-Pace off to have a low battery signal checked. I had a great experience, Victor was my service technician, he was very professional and kept me informed throughout the entire process. The dealership provided me with a courtesy shuttle service through Lyft which I greatly appreciated. I will definitely return in the future and can recommend Jaguar Boerne. Thank you for such a great experience.

Miriam at the Boerne, TX Jaguar service department impressively and effectively resolved a situation she inherited. She is an awesome and detailed oriented professional that is an outstanding customer service problem solver.

Victor is a great service advisor. Him and the technicians did great. The wait was a little long, but waiting area made it pleasant. Very happy with the service. Keep it up!!! Will highly recommend this dealership to buy a new LR and return for service. Great experience all around.

My Surface manager Lorena was very professional and thorough. She kept me informed throughout the process and did a great job!