Serra BMW Champaign Service Department

Service was great, customer service was very knowledgeable , courteous, helpful in understanding what was fixed on my BMW. I will take it back when needed. This location has a comfortable waiting area, with snacks and beverages.

I have resided in various locations across Atlanta, Phoenix, Arizona, and have had the opportunity to encounter customer service in various establishments. Nevertheless, I must express my utmost satisfaction with this particular establishment. The customer service here has been absolutely commendable, characterized by amicability and professionalism. The staff members are genuinely friendly and provide a pleasant overall experience. I appreciate the fact that I never feel coerced into making any decisions, as their primary objective seems to be offering assistance rather than engaging in any deceptive practices. I always work with Justin D. Great Man always takes great care of me!

I received a service for a surprisingly very competitive price, even cheaper than a good local auto-repair shop in Champaign!! I couldn’t be happier, the service was amazing! First, they inspected the car, sent me a detailed report of the faulty parts (rotors and brake pads were in bad shape), gave me a quote for the repair cost, and waived the inspection cost for me!! I asked that I want to see if I can find cheaper repair cost in a local auto-repair shop and they gladly agreed (without charging me the inspection cost!!). After checking with a good auto-repair shop in Champaign, I was offered a more expensive repair cost!! Without thinking, I returned to this dealership and accepted their offer. I found out that the dealership are able to get spare parts in their inventory with much cheaper prices than the auto-repair shop that I went to. I would definitely be coming back again!

All I have to say everything was great
And the repair was fast just I appreciate your work hope to come back later

I had several repairs that needed to be handled. Matt was very efficient and responsive to my questions and concerns. The repairs were done in a timely manner. I was happy with the results. Thank you.

I brought my car from Bloomington Illinois for service! And dealt with Matt Pieczynski at service department. I Can tell you he is very courteous and helpful and it was pleasure working with him!

Very high quality work and nice people. Definitely will be returning for all services in the future

After service I noticed my car was a bit cleaner on the inside so I appreciate taking time to do that for me.

Matthew gave 5/5 service. I left very happy from the dealership. Thank you MAtthew. Also I loved they picked and dropped me.

Easy to get appointment. Courteous. Fast service. Reasonable price. All good.

It was great dealing with the staff at Serra BMW. They took great care of us and did the BMW recommended services to our vehicle fast and easy!!! It was extremely easy with setting up an appointment and them sticking to the promised deadline. Thank you Justin Duncan for all your help!!!!

Great service, very informative of the actual repair or service needed to keep your vehicle performing at its best!

Everything is very good and I’m very like it . I will right back …. 🥰🥰🥰🥰

It’s always a pleasure to work with Matt and Justin at Serra BMW. No nonsense. Just the facts, which I appreciate. Thanks!

The service team is always efficient, professional, and honest. I've only had great experiences here!

Overall great experience! Easy to get an appointment and amazing communication!

Service is always good. Service advisors are very knowledgeable and helpful in deciding what is needed or not for whatever your car might be having issues with.

Reliable and professional service always,we appreciate how we are treated as a customer.

The knowledge and the time that was shared with me made the decisions that were necessary, obvious.

Clean waiting and restroom areas. Coffee and snacks. Staff was friendly and professional. Great communication.