Serra Subaru Champaign Service Center

Ethan, our salesman, and Dan, financing, worked a miracle to get us approved! We are so happy with our '23 Subaru Ascent! It's so beautiful! We added a trailer hitch and sun reflectors over the windows and it looks sharp!! Love the black color and leather seats as well. It has remote start, heated seats, and so many other details. Subaru really thinks of the driver, family, and even pets to include every lifestyle to come up with accessories for you!!! Thank you so much you Serra Subaru team!!!

Jake and Collin were phenomenal and helpful with the services I needed. I schedule last second and they were able to get me in next day with some open availability. And they wash your car with every service you do I think, at least they did with mine!! Thanks again!

I arrived early and Matt got me right in. He kept me informed throughout my visit. He shared recommended services but without any pressure. I was in and out in 45 minutes, faster than I expected. Staff was very friendly.

There was a slight hesitation in the transmission when accelerating from a stop with my 2016 Outback. I ask your technician changed the CVT fluid to hopefully eliminate the hesitation. It definitely worked, there is no hesitation now. The entire process from scheduling an appointment to completing the service went flawlessly. Every step of the process was pleasant and I couldn’t be happier with the service I received at Serra Subaru Champaign. Thank you very much to everyone involved with servicing my Outback.

I felt very positive about my experience with Serra Subaru - Champaign Service Center. They were courteous and answered all of my questions. They took care of rotating my tires, changing my oil and filters in a very timely manner. I will continue to bring my car to them to be serviced. I am very pleased with the service I received.

Serra is hands down the best car dealership in CU! They go above and beyond and after my second car-buying experience I know I’m not going anywhere else. Thanks again!

Matt was very helpful. My car took a lot longer than expected to be repaired (almost 3 weeks due to part delays) Matt called me with updates. I was very skeptical after my sister had a terrible experience at a different Subaru dealership and service center in Pittsburgh. The Pittsburgh location was an awful place. They charged her for a new battery and multiple parts but her 2019 Outback kept dying anyways. Finally they figured out it was the DCM that was bad. She had been bringing the car in for months with complaints of it dying and they finally found out the cause to all these issues just after her warranty expired. Despite that awful experience in Pittsburgh this Champaign location is so far so good.

Lost one of my keys. Called Serra on Monday morning, new key showed up the next day, arrived on Wednesday and was done in about 20 minutes. Great service!!!

Serra Subaru is the only place I buy my cars. Everyone there is fantastic. I worked with Justin and Alberto. They know their stuff and make sure that you know exactly what you are getting. I could not ask for a better experience.

Matt was very polite and efficient. The repair on my wife’s car was done quickly and I’m sure correctly. After my wife picked up her car she is now very happy with it.

Online scheduling was easy. I arrived on time, and my car was ready just over an hour later. They didn't try to get me to purchase any additional services, which was fantastic!

Love! LOVE! The service department here is the best! Super nice! I'm so happy I came here last year looking for my new subie. If you're ever in the market for a new car, I highly recommend Serra!! ,I've had my wilderness for a little over a year now,, and every time I come to Champaign to get the service done,, nothing but greatness,, every time!

Went for routine first time maintenance (6,000k miles) - and so happy with the service dept. polite, kind & efficient- with a wash job & a smile on my way out - MUCH THX - terrific place!

I needed to update our GPS in our Outback - I thought I could do this on my own . After an hr I called Subaru in Savoy and Jordon volunteered to come over and help. I appreciated his help - customer service is alive and well at Serra Subaru!!

We purchased our car here and have continued to have any service or repairs done here as well. We really appreciate the expertise and care that the Service Team at Serra provides.

Matt the service advisor was awesome. He was very helpful with helping me with my car needs. Also, Justin Blue was very helpful with new car options.

Very professional and friendly service.
Had an oil change and filter and tire rotation and was on my way within 45 minutes. Customer service was very clean and offered a variety of snacks and liquids. Very pleasant experience.

Very good customer service. I took my vehicle in on a Tuesday and wasn’t an easy fix and parts came in within three days and was fixed same day they came in. I was very impressed and recommend them!

Jake was professional and knowledgeable. He kept us informed on the status of our routine maintenance.

The parts men were outstanding in public relations/communication. Great parts team

It was so easy to access Serra’s website for their inventory. They have had more choices than other dealers. They were very friendly and easy to work with. No hard selling techniques at this place. I highly recommend!