Buss Ford

Wow! An awesome experience purchasing our Lincoln Aviator with the assistance of Chris Larson. As I explained to my coworker at school, her fear of working with a car salesman depends on who that salesman is. Chris was very professional and has a great personality. He gave us the time and attention we needed, thorough details, and follow-up contact. Communication is key. If you want the best salesman then I suggest contacting Chris at Buss Ford and Lincoln. He is very busy (because he is so great in his profession) so I do recommend an appointment. He makes time for everyone. We visited six dealerships and we felt very comfortable at Buss' dealership.They have been in business for 90 years. I rely on reviews and hope this one gives you confidence to visit them.

Chris Larson was very responsive to our needs when searching for the right vehicle. He ended up finding exactly what we were looking for at another dealship and was able to bring it up to Buss ford for us to take ownership of it. All in all it was a very pleasant experience.

I vehicle shopped "outside" of the box for a low mileage, well maintained, less expensive ride, preferably a Ford, and wound up at Northern Illinois #1 Ford dealership. My sales agent Lisa was wonderful to work with the whole time, before and during my quest and visit. Very pleasant, knowledgeable, honest, any accommodating both her and everyone at the dealership. I pleasantly got more than I expected and purchased the perfect vehicle in my search. 1 can certainly see why they are #1.

We are writing to express our sincere gratitude for the exceptional service I recently received at your dealership. My experience with your team, particularly John in the service department, exceeded all expectations.

I had brought our company vehicle to your dealership to address some issues that another dealership in McHenry County claimed didn't exist. From the moment I arrived, John's professionalism and attentiveness were evident. He listened carefully to my concerns and assured me that they would be thoroughly addressed.

Not only did John and your team identify the issues I had previously addressed, but they also took ownership of resolving them promptly and efficiently. I was particularly impressed by the transparency and clarity with which they communicated the necessary repairs and the fact that a majority of the work was covered under warranty.

Thanks to John's expertise and the dedication of your service department, our company vehicle is now running smoothly and safely. This positive experience has truly restored my confidence that some good dealerships, do exist.

Please extend my gratitude to John and the entire service team for their outstanding professionalism and commitment to customer satisfaction. I will not hesitate to recommend your dealership to friends, family, and colleagues in need of automotive services in the future.

Thank you once again for your exceptional service.

The recent service experience I received at Buss Ford was quite simply the best service experience I’ve had with any dealership - ever. Amanda - the service manager - was proactive and straight-forward in the way she handled the initial scheduling and follow through of my visit. Service Rep Alex communicated clearly and was timely in his communication. The overall service was completed on time, and the technologies and processes used (text, online scheduling, etc..) streamlined the entire experience and made it to follow and understand.

I had to buy a new car due to an accident and my car being totaled. Issac Chambers was the sales man I had at Buss Ford. He was extremely friendly and worked with me to get me a newer car with low mileage and low payments. Justin Wyatt was the finance manager who was also extremely friendly and helped us finish out the sale. I will definitely use Issac again when the time comes to buy another car.

I purchased my 2022 Ford F150 Platinum from another dealership in northern McHenry County back in 2022. Service department at that dealership has a tendency of placing blame on the customer and making the customer feel extremely unappreciated. Legitimate issues simply are dismissed by that dealership. I started to become very judgmental and didn’t want to do business with any Ford dealership, but decided I needed to change my attitude and give Buss Ford a try.

Today, I think I received the best service I’ve ever had in my 47 years of life, at Buss Ford. That doesn’t mean that tomorrow, it could totally tank because people do have bad days, but what I saw today was deserving of acknowledgment and the greatest of applause.

After bringing my vehicle into this dealership this morning, they found all the issues that I’ve tried addressing at the aforementioned dealership in Woodstock, which claimed none of those issues existed.

Buss Ford not only identified the issues, but everything is covered under the Ford warranty.

While waiting, employees were asking how I was doing, mopping the floor, making sure the complementary waters were stocked as well as treats. It’s like family here, and for the 4 hours that I was here, I felt like family.

I really hope this can continue, and other dealerships can model themselves after this dealership.
Again, I know it can’t be perfect all the time, but they did a great job today and I look forward to doing business with them in the future. 

I went to Buss Ford on Saturday morning to get my It Works package. I always have excellent service when I go there. Brandon Singer is been so helpful each time I go to make sure I get what I do need for my vehicle, and always so great what he does for his customers. I will be going back because I never had any issues with going to Buss for anything service, they been always very helpful to me.
Katie

My experience working with Isaac chambers was wonderful. He is very honest about everything from the start and makes sure you get into something that fits your needs This would be my third vehicle from buss Ford. I wouldn't go anywhere else I recommend Isaac chambers to be your sales guy you won't be disappointed.

My wife and I recently purchased our 2023 Explorer from Ben and Brandon at Buss Ford. Their customer service was top-notch! The overall buying process was extremely easy, quick and transparent. I have purchased many other vehicles from other Ford dealers in McHenry County and I am confident I will only being doing business with Buss Ford in the future. Thanks again!

I have been working with Chris Larson on getting a new family vehicle. He has been beyond amazing at helping us find what we want and getting us the best deal. Buss Ford will be my only car dealer moving forward as they have amazing customer service. If I could give them a higher rating I would. I'm normally very hesitant of car dealers, but Chris has changed my mind with his honesty and transparency.

This is my second time writing a positive review for Buss Ford. The first time was when I purchased a vehicle, this time is for the experience my son had when he purchased a vehicle. Again, Chris Larson was absolutely awesome to work with - professional, straight forward, honest. We also had to work with the service department after the purchase and they showed us integrity that pales in comparison to other dealerships. I can’t express enough how happy we’ve been with Buss Ford, Chris Larson, and Seth from the service department.

This was my first time in Buss Ford
The facility was clean and the staff was so kind. Isaac spoke with me and I didnt feel any pressure that you can feel when being in a dealership. When we are in the market for a car we will definitely be back. Thanks!

I was in the market for a new vehicle and I went to buss ford and I was treated extremely pleasantly by the staff and I was appointed Chris as my salesmen, and I was astonished at how professional he was but also extremely friendly.

He took his time and was very patient with me during the process off me figuring out what truck would work for me best, he took was usually a unpleasant and stressful event for me and made it seem as easy and painless as possible. I recommend buss ford and Chris to any and everyone.

Chris Larson is an amazing salesperson. Honest, hardworking, and he really cares about his customers. I would highly recommend any new or seasoned car buyers visit Chris at Buss Ford. There is no hassling or pressuring from sales, just honest recommendations! He has now sold cars to my whole family. Happy to be a new Ford Bronco owner!

We have purchased two vehicles from Buss, Our salesman Chris is so helpful he goes through everything with you, no sales pressure. The best part of his services is after your purchase he helps with service scheduling. He goes above and beyond, always making sure we're happy with everything. Thanks, Chuck

I have purchased many of vehicles from Buss Ford Lincoln. Isaac is my salesman and he does not disappoint, he is very upfront and honest. They take care of their customers! I recommend them to everyone and anyone.

-Stan H.

I am so excited for my 2024 Ford Maverick truck to arrive! Chris Larson assisted me in all the steps needed to acquire my very first brand new truck! His knowledge and detailed assistance gave me confidence in my choice for a hybrid option! I recommend Buss Ford and Chris Larson to anyone searching for their next vehicle! Thank you Chris!

I purchased my 2023 Ford Escape Hybrid PHEV through Joe Walker at Buss Ford Lincoln. He was very personable, knowledgeable and really took the time to explain all of the vehicle’s new technology. He doesn’t pressure you into anything you don’t feel comfortable with, and even worked to get my payment exactly where I wanted it to be. I would highly recommend him, and Buss Ford Lincoln to anyone looking for a new or used vehicle.

I live half way across the country but found a car online here that I liked. I was put in touch with salesman Matt Sewruk and was able to work out a deal for it. He was super helpful answering all my questions and making the process of buying it and shipping it to me super smooth!