Kellogg Community Credit Union

If you have an account with Kelllogg's Credit Union then in BC you have a few physical locations to choose from. They're all about the same, but this one is usually the quickest one to get in and out of, to me giving it an edge. The other locations are fine too, they just occasionally are more busy.

I really love the Kellogg credit union, been a member for 30+ years. I miss the Saturday hours being until 3pm ... wish one branch in BC could do that. Thanks

The bank doesn't open until 9am but today my wife and I had an appointment elsewhere at 9am and needed the funds out of our account. We called the bank at 845am and the teller blessed us with the funds we needed before the bank opened by having us go through the drive through. We were super impressed because most banks wouldnt have even answered the phone let along assist you outside of normal business hours. Yet another reason I have been a member for the past 30 years!
Thanks KelloggCCU

Nice- they actually have PEOPLE in on Saturday-
Yay!

Great place to do your banking. Rates are great.

Really great people and I am so happy with all they have helped us accomplish.

Staff is always friendly and helpful!

Tellers are always helpful and friendly

Nice friendly environment

I love banking here. Longterm employee Vicky is faboulous. She is very thorough, kind and patient. I love great customer service and love to recognize people that offer it. Thanks Vicky and Kellogg for all you do.

They were fair...as in honest.

Bought a new car this summer. Always call over the phone and make a payment, no issues. Call today expecting the same service and I got told I said the wrong thing on the phone and that they cannot take payments over the phone and asked me where my money was coming from. Called a different location, had my payment made in less than 5 minutes. "Transferred" but feel like I got hung up on 2x. Will be calling another location from now on.

The fact that you have to submit a form that takes 10 days to setup auto pay is terrible. BUT... not as bad as the fact that you can't make additional payments or bigger payments without filling out the same form online. If you don't bank with them outside of a loan, I'd stay clear, the hassle isn't worth it. Especially if you plan on making larger than required payments or paying off early. Oh btw, once the loan is done, you have to remember to fill out a form to cancel the auto pay to avoid it continually pulling money, even when the loan is cleared. Cheers to living in the early 2000's again!

Went to their ATM to put $ into my account, the ATM kicked back my $ and froze with my debit card inside so I went inside and told them. I was told that they would get ahold of their ATM people and call me back, fast forward 5 1/2 hours later I called them and “Deb” told me that the company that services their ATM (Island ATM I believe) wouldn’t be in until next week and didn’t even give me a “I’m sorry” or any type of “Sorry for your inconvenience.”

My experience here has been a joke. I haven’t wanted to leave a review because I was hoping for a better experience as time has gone on but that hasn’t been the case. I have had my auto loan with them since 2020. I have paid more than my payment every month since - now when I log in to my mobile banking it tells me my payment for some months is lower than the monthly payment established at the beginning of the loan (makes sense to me). However, if I pay that lower amount I get charged a $30 fee for my payment not being “in full”. When I call or go in to the location i get told multiple different things. The online experience is awful. Just all around a bad experience overall. Have considered going through a different lender or selling my car altogether just so I don’t have to deal with them anymore.