MidWestOne Bank

I cannot say enough positive things about MidwestOne bank in Uptown. We recently had the unfortunate experience of an elderly member of our family being scammed. This was a very time sensitive situation protecting accounts, which involved a lot of moving parts. Frank and his team treated this with care and urgency as if it was a member of their own family! This is the second time I have interacted with MidWestOne Uptown. Pao handled the first situation with just as much care and excellent service. It's so lovely to deal with a bank where people actually pick up the phone when you call, know your name (this is true with every single person down to security officer Tony!) and you aren't sent down the phone system rabbit hole when trying to get something done. Thank you to the MidwestOne team. It's so great to see the high value you place on customer service!

EXCEPTIONAL SERVICE! I’ve never been treated so well at a bank! They know my name when I walk in! Small town feel in a big city! So glad to not have to deal with Wells Fargo or US Bank and their “policy manuals”!

Great bank. They’ve always been very friendly and helpful. I do most of my banking online now, but Frank and Cameron still recognize me when I come into the lobby.

I’m surprised to see the comments with complaints about the customer service. My spouse and I have accounts there and went into this location about four/five times in the past year. The staff was always really nice and warm. Fast service too as there’s usually not many people inside. Aside from that, we don’t pay excessive fees so really enjoy banking there.

Good people always friendly

Frank

Had no problems with any dealings there good people doing a great job

Well, this isn't a big deal but I since I Iive nearby and needed to make some change, I dropped into this bank to do so as I've done in the past. This time, when I walked into the lobby it was completely empty, save for two male employees standing in front of the counter. They stopped their conversation and It felt like they were staring daggers at me while I walked up. I was told their new policy is not to make change for non-account-holders... maybe too many people needing quarters for laundry are making their employees have to work too hard? In any case -- not friendly and not a good impression :-(

Came in three times to open a checking account. Each time they tell me bring something else they didn't previously mention. It honestly feels like racial profiling at this point. Like they don't want me banking there.

I thought I would surprise my nephew by bringing him quarters for his laundry. However, to my surprise I was rudely informed that the bank could not take my cash in exchange for quarters. The employee was very snide and even told me no other bank would do that either if I wasn’t an account holder of the bank. I went to US Bank down the street where they greeted with me with smiles and got quarters there no problem. My nephew’s clothes have never been cleaner thanks to US Bank.

Midwest Bank is a terrible bank and workers there are terrible. They closed my account without giving me any reason. There is this teller, his name is Kyle, he gave me a hard time for no apparent reason, I went ahead and closed the account- since they gave me no reason and said we have the right to close your account- the only explanation I could come up with is he (Kyle) have something personal against me, may be he (Kyle) is a racist. It used to be called Central Bank and it was good back then and workers were good. Now, all the good workers left, leaving with incompetent managers and workers. I would give it a zero star but there is no way to do that. BOYCOTT THIS BANK AND DO NOT GIVE YOUR MONEY TO THIS BANK.

Terrible customer service. The woman in the drive thru I believe her name was Jean. She was an older woman with short white hair and glasses. I had to make a withdrawal of cash and my husband needed to deposit cash. Jean hands us the sheets and says “you know you can just do this online” in a very unprofessional manner. In fact, we could NOT have done this online because we were dealing with cash. She took quite a long time and kept a frown on the whole time.