A & A Medical Supply

I recently had the pleasure of working with one of the reps at this company named John. He did a terrific job of setting up a friend of mine with a customized wheelchair. My friend has a unique combination of physical problems and the wheelchair, therefore, required a good amount of planning and insight. He went out of his way to make it collaborative, making sure that the family's priorities were discussed and addressed. Fantastic person to work with; always responsive and everyone involved appreciated his bedside manner. Follow up with him and others at A&A has been an A+ to this point. Very grateful for the way this process has been handled.

Called them about purchasing a ROHO cushion for my husband they didn’t know what it was and said they could not help me, didn’t bother to check on this product told them I needed it for a chair my husband uses 24hrs a day but that didn’t seem to mean anything, not the least bit helpful. Don’t go there or purchase anything from them, my opinion. D. Thomas

Can I give less than 1 star? From Oct 2016 until today, 2/27/2018 I have been battling with the company to repair my mom’s power chair. Originally I called about a loud squeak ...they sent repairman out. He said she was eligible for new batteries and wheels. I agreed, figuring that would help solve the noise. Nope. Still squeaked AND batteries would not hold charge. Called again. They came out in Feb 2017. Again replaced batteries and wheels. Squeak was still there AND it would no longer tilt to stand her up. Called again. They came out in December 2017. Replaced batteries and wheels AGAIN. Still squeaked and chair will no longer recline and batteries don’t hold charge. Called again, repairman determined with tech support that motors must be bad. Ok?! They came out 2/21/2018. Replaced motors. They left before I was able to check out chair. It no longer reclines, the back or the seat, batteries don’t hold charge and yes, it still squeaks. I’ve held it together believing they wanted to help us and repair the chair properly. Nope! Called when I realized chair still wasn’t fixed. I was told the owner, Anton, would call me back. No call Thursday, Friday, Monday...I called today. Jasmine, extremely rude, left me on hold for over 10 minutes and told me Medicare doesn’t pay for chair to be used for an hour. What!?!? How is my mother with a Muscular Dystrophy supposed to get to doctor?? Finally, Anton gets on the phone. He says she is right and that they have don’t multiple repairs and haven’t been paid. Huh!? I have Medicare EOB that says differently. Calling attorney, Medicare, AARP supplement and news station.

The sales reps are great at getting you a wheelchair, and that is were the positive ends. They dont seem to realize the importance of fixing or servicing a wheelchair. I can't even express how poorly run this company is. For your health and safety, if you need a wheelchair, GO SOMEWHERE ELSE!

They are NO LONGER AT THAT LOCATION, but now in Solon, where they go by another name, and only specialize in wheelchairs and scooters and accessories for them.