Classic Mini Storage Kennewick Units

I've been dealing with them for a while. Been positive the whole time. The owners are easy to work with as long as you communicate in a timely manner.

As if I want to live in my unit cause I love my unit so much I think I am here More than my own house. Owner and management are wonderful people who really care about there tenants. When we first moved here the owner met us on Sunday at 8pm and even stayed to help us unload. Now that is service and the rates are not nearly what they should be charging.

Dee, the manager, what a bright star in the dark of night! She was the most helpful, delightful person I have had the pleasure of working with. Thank you so much Dee for the kindness you have shown to both my self and my son. You are the customer service employee of the year in my book. Again, thank You !!! Sincerly Cat

Have been here for 3 years and absolutly love it. They keep the rifraf out and give easy access to your storage area. Highly reccomend.

Family that runs the storage location is very nice and have always promptly responded when contacted.

Love the owners and management staff. They are very caring and take an interest in you and your goals.

Ok

The owners and managers are really nice people. Helped me out alot.

Friendly management and great prices. The units and construction are dated.

Reasonably priced, clean

They were friendly but the unit was full of mice droppings all over when I returned to get my stuff out of there. I had absolutely no food or water in there, it was appalling. I had paid in advance an extra month but because of the mice I removed my stuff asap and requested prorate reimbursement and am getting no reply. I used 5 of the 31 days. It's been a month since I requested refund.

Extremely disappointed with the poor management of this company. I learned that our storage unit had been broken into not from the outside of the unit but the from there unit next to ours that they were evicting a tenant. She had been locked out for weeks prior, the manager gave her 3 hours to vacate the unit on Sunday May 30th, 2021. Not only did no one what her and her 2 male companions, these lovely people kicked and sawed through the unit wall accessing our unit and helping themselves to whatever they they wanted. I ONLY happen to find out by chance on Tuesday June 2nd, 2021. We had attempted to open the unit door and something was preventing us from getting the door up. Once my son and I pushed boxes back, slide the door up we could see the full extent of the damage. There was a huge hole kicked/cut through the left side of the unit wall. Boxes and items were thrown all over inside the unit. I immediately called the manager, Heidi answered and said yes we are aware, it happened Sunday. The police told us NOT to contact you, that they would contact on Wednesday. She was onsite and came to our unit.
Heidi stated they have had many issues with this tenant. Involving the police. She stated that this tenant was extremely angry and mad prior to them allowing access to her units. She stated she hoped she would just get her things and go quietly. She stated that there were 2 men with this tenant that she had never seen before. Clearly this did not happen. We filed a police report, there were boxes clearly marked along with other items in this tenants unit, along with a saw used to cut through the wall. We have lost over $6,000 , including items that you can not put a value on. I read back through the lease, I know for a fact Heidi did not go over insurance coverage, and the empty signature box proves that. This could’ve been prevented had they watched this tenant and her friends vacate the unit especially since she had been locked out by management for weeks prior, issues with her involving the police in the past, being angry and mad. And IF nothing more, a phone call to us the day it happened. I don’t buy for a second the police told them to NOT contact us. This was a tough and heartbreaking lesson to learn that should NEVER have happened to begin with.

Horrible at managing payments and will accuse you of blatantly lying instead of attempting to work out the issue and find out where the money went. We had to pay DOUBLE the amount due to them losing our payments. The individual in question lacks professionalism and clear communication skills. Needless to say, I was highly disappointed. We’ve taken our business elsewhere and are glad we did. If you choose to do business here, make sure you document everything you do so this doesn’t happen to you as well.