Westlake Ace Hardware

The general manager is awesome. Very helpful. My plants are struggling the yard as well. I asked some advice. They gave some good advice. I’d recommend this store a whole lot. Thank you for the great customer service. ❤

Always have great service! Perfect at providing assorted everyday hardware project needs. It’s not at comprehensive as the big box stores, but there’s plenty for your common needs. They still have free popcorn by the checkout counter!

I received excellent customer service from Jennifer and Lillie today in regards to paint. Clean organized store and helpful staff!

Fun store to look around and they have all the needs and wants you can't find at Walmart. Lowe's or Home Depot. Only there did I find the lawn tool I needed. Their prices are also decent. I went early so it wasn't busy. Nor was there much foot traffic and the parking was easy breezy.

The best place to get helpful advice, service and quality. We needed stain and sealer for our privacy fence. Called ahead, stain was mixed and ready when we arrived. Other times we've been, staff was extremely helpful in assisting us with advice on a project, or finding just the right clamp or hook. Yes, usually a little more expensive than Lowes or HD, but cannot beat the service.

This place is great for a quick trip to the hardware store, even if you're not quite sure what you're looking for. The staff is easy to find, there is always someone close to the door to greet you. I've gotten in the habit of offering my greeting then simply stating the item I am looking for. If I need help with the specific item, the staff member that greets me can help or will quickly locate someone who can be of more help. I've never left this store disappointed with my experience.

For sheer volume of stock go to a big store, especially if you know what you are looking for. If you want some friendly help and maybe a brief introduction to some of the finer points of your project or chore, Westlake Ace Hardware is the place to go!

Excellent staff that goes out there way to help.

Incredibly helpful staff. Lance spent significant time with us to help make a decision on a yard equipment purchase that fit our budget and set us up for success. We were so appreciative!

My favorite fixer shop and their crew is awesome.

Very intimate location with awesome personal service and happy to help employees ready to get you what you need.

I love Ace Hardware! Always feels like your small, hometown store. The friendly staff usually finds you and asks you for help before you think you might need help. A bonus was that in December 2022, their bundles of wood are $5.99, and they're thick. Best price in town!

Ace is one of my go-tos for quick trip situations where time is a major factor. The staff is easy to find, always says hello and helps me quickly find what I’m looking for - way more efficient than a long trip to Home Depot!

Additionally I would argue that this specific location has one of the best grilling/smoking sections in the area - maybe second to the location off Durant road.

If you’re tired of the big box experience, check them out!

I am here around twice monthly and never been disappointed. Staff is friendly and helpful and they often have hard to find household repair parts. Best ACE in the area!

Thanks to Ben that he accidentally showed up after being talked down by Stewert for something that Ben did momentarily. I have been coming to this place since e 80s and no one insulted me. I happen to be an architect.

If you walk in and you need some help fixing something broken in your house, the service provided by some of the staff varies Widely...... I have met some not-so-helpful staff at this Ace Hardware. On the other hand, some are really capable and helpful.

Brought in my 2021 Mazda key fab. I had no idea how to open it and change the battery. Turned out I was smart to bring it there. It took the man ( don't know his name) about 10 mins to get into it, change the battery, and put it back together. I apologized for all the extra work. He smiled and didn't complain at all. I've been a long time customer. Tonight however was exceptional service!

Wonderful experience here! Scott and his team were phenomenal and helped us disassemble and load a grill into our car! They even put the pieces in a bag and told us what size ratchet we would need and how exactly to reassemble it!

Phenomenal customer service here! We will absolutely be back soon!

My daughter and I had cooked up a project and needed help with getting the right size bolts, the right paint & brushes, and sandpaper. Two different staff helped us and both were great, incredibly helpful, going above and beyond to make sure we had exactly what we needed to successfully complete our project. One even came out to the car and and measured our item we are refurbishing to make sure the bolts would be just right. Truly helpful hardware folks!

Went to pick up a few items. They were fantastic. Gentleman asked if I needed assistance and took me to both areas I needed. He even checked in the back to see if the had additional stock on a lightbulb I needed - they did! They are always friendly and helpful. Love going there!

Fantastic to go to an Ace, get help if you need it, get good deals, and enjoy a shopping trip. This location always has an abundance of items. I can always find what I am looking for. I actually like the feel of the old, crowded hardware store versus a huge big box store. You can always find a knowledgeable employee ready to help you find what you need or answer questions.