Truist

I was wondering why Truist here in Beckley has such a low Google score. I have been banking here now for a few months now and everyone has been wonderful. They have been friendly and helpful. I give this bank a five star rating!

I have been a customer since they were One Valley. Karen Ewing just helped me get another business loan and the process was smooth as anything I've ever done before. We have all of our money in BBT, our home loan, and our 401K. They are the best in the business!

Very happy with the service Nancy has always provided with a sincere smile and this is why she's my go to banker. The tellers are great as well.

Tellers are patient and friendly.

Staff took care of my every need in a timely manner.

I have banked there for over 15 years had a pretty good experience with them

Great service thus far.

Friendly tellers and bank associates.

When the service was BB&T I NEVER had issues with my finances, blockages, checks or anything of the sort. Since becoming Truist it is constant, non-stop, back to back issues with this banking service. Electronically to the actual managing of your accounts is just absolutely poor. Ive lost more money dealing with this bank then they've ever given me back in interest. Once this most recent issue with my account has been dealt with. I will be closing my account asap. A customer for over 15+ years and I am completely fed up.
DO NOT BANK WITH THEM YOU WILL NOT HAVE ACCESS TO YOUR MONEY

If I could give zero Stars I would. The service was good when we open the account around last May or June, and we haven't spoken to them since then.. We went into the bank and we're not acknowledged ,wasted a half an hour of our time and left. made Five phone calls without any return calls. The service has become atrocious go to another bank or Credit Union. Credit unions are always better than banks anyway.

Either you can’t get a phone call through and it take to long get services!

Truist has the WORST banking web site ever. There is no way to see what checks are outstanding aka "pending". The bank's balance may be $326.43 different than yours, but you can't see what checks have not been cashed.
Plus, there is NO WAY to email them a question. They did away with that. I'm moving to Citi

Closed 4 hours early bascailly told me to get lost when I showed up at 2pm. Will be moving my business account Monday as they have also failed to deliver my card after a month and a half.

The branch hours on the recording when you call says drive through open till 6 on fridays well last Friday it closed at 5 in beckley