Arkitektura DET

VERY HAPPY WITH CUSTOMER SERVICE. I had a very bad experience elsewhere with buying furniture, with an owner who did not care at all about the customer, but when I turned to Arkitektura, complete opposite experience. I am very happy with Horton who listened, and most importantly, followed up immediately. He went out of his way to make sure all of my questions were answered. I will feel confident with all my future sales with Arkitektura, and very happy I discovered them.

Buyer Beware!

We recently purchased four Poltrona Frau dining chairs from this company for ~$12k, only to find the frame of one cracked. Arkitektura has been extremely unhelpful.

We purchased several Poltrona Frau pieces in the past - dining table, lounge chairs, twelve dining chairs, coffee table. The furniture is exceptionally high quality, but on one occasion we had an issue with the workmanship on a piece, and it was immediately replaced. We thought that was an attribute of how Poltrona Frau stands behind their products, but it turns out it is an attribute of the Poltrona Frau distributor. The only difference between our past orders and this last order is that our others orders were purchased through Perigold, and included free delivery to our home. The Perigold Customer Service team immediately worked to remedy the situation and replace the defective chair at no cost to us. We’ve had the opposite experience with the a Arkitektura team. They have made this our issue, and instead of working with the manufacturer to fix this, they told is they’d sell us a replacement. I will never trust this company with our business again. Possibly the worst service I have ever encountered.

Additional background:

This firm has a sketchy warehouse where orders are shipped to. Because we were unable to get them to schedule a delivery for several weeks after the chairs were received at the warehouse, I sent my husband to pick them ip. The warehouse manager carried the chairs and loaded them onto our truck in a way where the cracked frame of the chair was facing him and not visible. As the chairs were unloaded from my husband’s truck less than ten minutes later the broken framed was noticed and the company was immediately notified. Again, they refuse to take any ownership and have made this our issue.

I recommend purchasing any high end furniture with a company that actually cares about their clients. That is not the case for Arkitektura.

just go to ikea, man. or a yard sale. if you need to spend that much on furniture, consider making a donation to a local charity or pick up a hobby.