Sentara Careplex Hospital Emergency Room

I have visited this emergency room twice now with my 3 yr old with autism. I have never been treated with so much care, love, and patience as I have by the nurses and staff at Hampton Sentara ER. My daughter has high anxiety when meeting strangers and in public spaces. Simple trips to the grocery store are difficult and I had no choice but to take her with me to the ER at a very busy time. My daughter had a panic attack as soon as we walked into the waiting room. Everyone sprung into action to help me and put us in a quiet room to help calm her. The people in the waiting room were all staring, judging, and one horrible woman seemed to be recording my child’s ordeal. And so to have the staff come to our rescue was something I did not expect to happen. Thank you to everyone at the ER who helped me. The facility is always clean and every area is easy to access for moms with strollers and persons with special needs. I love this hospital.

To the ER staff: You all have no idea how much your treatment meant to me. I couldn’t help but cry once we got into the room. I was overwhelmed at the moment and it was made better by everyone’s kindness and readiness to help. It made me regain faith in humanity.

I went here 2 days ago. I had severe stomach pains. Before entering the hospital they have someone taking your temperature and asking if you’ve been exposed to Co-Vid or had any symptoms. Everything was socially distanced in waiting room and there are shields at receptionist area. They clean the waiting room. The process was pretty quick I waited for 1/2 hour and was put in a room in the back.. I had X-rays and waited downstairs maybe for an hour or two. Then I was admitted upstairs and had my surgery yesterday morning. Dr. Kenneth Meyers was amazing. He made me so comfortable explained the surgery and everything and the entire staff Nurse Kenneth, Nurse Carolyn the were amazing!!! Thank you

Had to take my 85 year old mother in this AM after a fall for what was diagnosed in the ER Express as a broken wrist. Every staff member we encountered was kind and caring and that's exactly what we needed during such a stressful time. So thankful and grateful for the care she received.

Great staff the nurses where very nice and I never felt rushed. Dr Gilbert Schmidt was awesome, he was thorough and very informative. Being somewhat new in the area I had no family physician. I was given a recommendation and will follow up with them.

I took my daughter here and the process from waiting to being seen was 20 minutes. The waiting room was clean and quiet. The staff was polite and friendly. The doctor had a good bedside manner and was pleasant, respectful and thorough. Definitely a go to place for future trips.

If i could give 0 stars i would. Every time i come here the wait is 3+ hours. Its like they dnt care that people are in pain. If some one die while waiting here nothing prolly still wnt change smh.

Very courteous and professional. Helped oliviate my pain.

Like any other ER hospital, the wait is long and even longer when in the ER rooms. The staff is polite and very professional.

The nurses was very sweet. They listen to you. Check in was wonderful the staff was very good and made sure that there was nothing to fear and i was in good hands... (I felt very different after l met my Dr.) My biggest problem was that I was there because my Blood Pressure was 195/103. No one monitored my Pressure or anything. I was not given anything to bring it down. No one would have know if I had a stroke or anything because I was not monitored at all. I literally was left in my room door closed. It took till I went to my nurse her name was Taylor( super sweet) to ask her can she check my BP I was there for over 4 hours and not once was my Pressure checked since i left triage... To be then sent home with a BP of 166/91 being told I will be fine just take the meds the dr prescribed for you when you pick them up. Yes my Pressure was lower than what I came in with but still dangerously high especially as a cardiac patient.

By far one of the worst hospitals ever! I was treated very poorly in the “care” of these people. I was transported through an ambulance just to be placed in the waiting room for almost an HOUR! I have kidney stones and nobody would see me to any real results for the pain. Just mild medicine that either doesn’t work or Benadryl to put you to sleep then they send you back out the door. JUST HORRIBLE! Do not come here!!!

I have suffered from kidney stones for 14 years. I’ve used Sentara in Williamsburg many times and have always loved the experience there. So when I was in need of care in this area I opted to go a little further to Sentara since I was familiar with them. BIG MISTAKE!

I was greeted by a very friendly woman at the check in. Then triaged by another very kind woman. Was taken back to a room (no bed but I know hospitals are overrun right now so wasn’t too upset about this.)

They drew my blood and gave me pain meds pretty quick so that was awesome. Even for how crowded it was I was taken back to CT relatively quickly and the tech there was also very kind! However then I had to share a room with a woman who, to the best of my knowledge, was exhibiting signs of a heart attack and she was given little to no attention. Just kinda thrown in the room with me and given a drink and no other care. Except for her nurse walking up and down the hall yelling loudly enough for me to hear that she didn’t want HER patient to have a roommate. She wanted her patient alone. Weird behavior.

After a while the nurse comes in to tell me that I do in fact have an 8 mm stone. I’ve been around the block enough to know that anything over 5 mm typically ends in surgery. I’ve been septic enough times to know that an 8 mm stone is nothing to mess around with.

She comes back and tells me that she spoke to urology and they want to discharge me. I was taken aback and got visibly upset I told her I knew for a fact I wasn’t going to pass this stone on my own and I wanted to talk to the urologist before leaving. I was told no. I was told to come back if I got worse. To which I (very upset at this point) told her I would definitely be back in a couple of days because it’s a holiday week so the odds of me getting into the urologist office were close to zero and I wasn’t going to pass this on my own so I didn’t see why I’d have to come back and rack up 2 bills. I INSISTED I at least speak to urology before leaving and was told no and immediately discharged. My husband wasn’t allowed to come back with me so I had nobody to advocate for me and I was discharged faster than I could even get my sweater on.

I was told I wasn’t sick enough to be seen by urology. After I had told her I have a history of sepsis from stones. I’m absolutely floored at the lack of care that will likely come with a GINORMOUS bill all for nothing. I got no help and left so upset.

I was seen for severe Gastro issues with lots of pain and burning in my stomach (acute-came on fast and strong while I was asleep that night). They triaged and told me to wait and in the lobby, (no problem and I already figured it would be a wait when I saw the overflow packed), that THEY were cleaning rooms. Approximately, an hr (maybe-pain level was 10, so it could have been longer) later, I was moved to an “Assessment Room” to sit in an EXAM chair for 2 more hrs! I was unaware, officially, until PA Jan told me I had a fever. She initially prescribed me Tylenol and Imodium when she SAW me, not examined me (she’d already put in the orders before entering the ASSESSMENT ROOM). I told her and the triage nurse that I took Tylenol, Imodium and Zofran, 3 hrs before surrendering to an ER visit. PA Jan saw I needed more help than that and changed the orders (to include a full work up), not before an RN rolled her computer in to give me Tylenol, which I took because I felt like death and needed the water as well, but FACETIME my hubby to tell him that SCH was playing with me. My nurse, Ashton???, quickly looked at my orders again and stopped to give me MORE Imodium because PA JAN put stronger pain meds in, fluids and Zofran. Due to the fluids, I’m assuming that’s why I was MOVED from assessment room 24 to, it’s a darn couch in room 33?!?!?! The nurse hung my fluids, put a SPECIMEN CUP, the call bell, and my stickers on a drs tray and TOLD ME to give them a call when I can have a BM……… in a cup?!?!?!?!?!? At this point, I just wanted to lay down AND GO HOME. After another dose of meds, and the completion of the fluids, and me uncomfortably trying to fall asleep on a NON cushioned couch, AND 7 hrs, I rang my nurse to find out the status of my lab work to be scolded by ANOTHER NURSE who deemed it necessary to REMIND ME that PA Jan put in for a stool specimen, and I haven’t provided one. I must have had the dumbest look on my face because I responded to her, “are you serious? I’ve been SITTING in the ER for 7 hrs because you all are waiting for me to poop? I told triage, PA Jan and my FIRST NURSE that I took Imodium before coming there!” I also reminded her that I’ve been SITTING UP which means the pain meds can’t truly work because I’m stressed and sitting up. Not one time could I, did I lay down. Where? She then told me that there NEW way of doing things is to put “acuity patients” in the other rooms-pointing to the other side of the wall. I’m guessing she meant beds NOW/Since the past few months. I then told her that I was last there in September with NO fever, still Gastro issues, but less ACUTE, initially!! I stopped talking and requested discharge papers. Only to be told that the dr couldn’t give me a COMPLETE diagnosis UNTIL I provided a specimen AFTER I took an ANTI diarrhea medication, after they tried to give me MORE Imodium for n the assessment room, after it clearly WORKED after taking 2 pills in 48 hrs, like I said, last dose before arriving at the ER that night. My first nurse entered the room to take my vitals, which weren’t pertinent (eye roll) until this very moment, which my BP and heart rate was up, had been majority of the night, and I TOLD all of them this earlier (I could feel my heartbeat IN MY EARS/HEAD/CHEST). Third nurse enters to have me sign the “declined to stay/requesting to leave under advisement to stay” form ….. for a specimen I could not provide?????!!!!! Well, thank God something worked and prevented me from more pain and stress (Imodium). l refused to sign, and once again asked for my discharge papers. She then told me I COULD NOT GET MY DISCHARGE PAPERS. IM guessing due to me REQUESTING TO leave, which I can, and not signing that I wanted to leave after 7 hrs of no further communication via PA Jan, unrest and discomfort while sitting with a fever and stomach pain for 7 hrs.

Third nurse returned to remove my Iv. I officially walked out at 7:02am. I had a BM that day, even more issues and now body cramps. I did not return.

PS: I’m aware that there are ACUTE patients (7hrs)

I love the other section of Sentara Careplex. Still, this section of the ER that was visited was piss poor, rude, ignorant, and poorly educated with proper protocols w/ dealing with certain types of patients who have PTSD. Some questions patient asked reg. Conditions were inaccurate. Nurse staff refused to call patient advocatey and requested multiple times. Patient returned to her room after scan finding a paper w/ number the patient was told to call herself. After further evaluation from another Doctor, it was confirmed that some information discussed was incorrect. The patient wasn’t allowed her husband to join her to advocate. She will follow up with reports on staff members who treated her unjustly. Patient even had to stand up to a nurse aid who tried to blow her off to simply cancel a script order b/c they were closed bc patient needed the meds that evening as precaution. Always know your patient's rights! Front office personnel is very kind—medical tests, CT, MRI, and labs are excellent. Please don’t take those you love there unless you go with them to ensure they are treated justifiably.

They don't check you for anything, worse place ever. And the front desk has the rudest customer service. They have attitudes and gossip more than they help you. The back is worse. They do you wrong during your weakest, I've worked in a hospital and this here isn't how you do things. They need to do training all over or just fire them or I'll send someone higher on them.

Took my daughter to be seen and I will never go back there. The waiting room was a mess and disgustingly dirty. The bathrooms were gross as hell. This hospital is where people go to get sick.

I had a terrible experience back in 2020 (September) and I am just now writing a review because it was hard to process. I had just given birth a week prior and was having blood pressure readings of 150/106 and above. For at least three hours they delayed my care saying it was due to stress. I kept advocating for myself and telling them I may have just had a baby but I was in fact not stressed. Finally after hours of them telling me it’s stress they ran more test and realized I had postpartum preeclampsia. I will never go to this hospital again. If they would have sent me home it could have cost me my life.