Brown & Brown of Florida, Inc.

I have been a Property Manager for the past 3 years. My experience with Anthony Morales as an Agent has only be a pleasure. His dedication and competence makes my life easier! The way he cares and takes ownership of his accounts is extremely impressive and a rare find in the industry. Thank you Anthony!

Tiara Torres is the best over at Brown &Brown Insurance. She has helped me very efficiently and quickly numerous times when I needed information for my private mortgage company and homeowners insurance company. Your the best Tiara 🏆🎖⭐⭐

Thank goodness for this company. I didn’t know where to start with getting insurance for my condominium and they helped me pick the right coverage for me.Thank you Brown and Brown!

These guys (and gals) are wonderful! I cannot count the times they have went above and beyond. I would highly recommend them to anyone!

Excellent response time for a quote. Very thorough with providing an understanding of the proposal and very competitive rates. Thank you!

Responsive to my questions and helpful in finding best fit of various insurance companies and policies for my needs.

Awesome customer service! Very prompt.

Great customer service and professionalism!

Very good customer service

Brown and Brown will not answer calls or return them. Penny Mac bought my mortgage from another lender, pretty routine. Penny Mac continued my escrow which included my home owners insurance escrow. They called and tried to update the information with Brown and Brown. No answer, no return call. Subsequently my insurance lapsed because of them. Not a professional insurance agency at all. Also I have had the experience trying to call them as well. Once I called 10x in a row just to get an answer and the person who picked up did not sound happy to. I would avoid this company if you want any kind of customer service.

Horrible service, my premium increased over 200 dollars, first I sent and email via B&B's web portal providing our new address information and our correct email address. After waiting a week, I did not hear from B&B.With the policy expiration date coming up fast I called to see why i had not been contacted, I again had to give them the information I had sent in through the web portal to the rep, at some point during the conversation the rep admitted she had received a fax from the Vero Beach office a week prior with the changes I had request a week prior but had done nothing. The rep said she would call after checking with the primary insurance company and also see if a better rate could be found with another insurer. I waited another week. I did not hear back. Our policy was expiring at midnight, so I called again, the rep said there was nothing that could be done because insurance rates had gone up. Feeling cornered, I paid half of the premium so we had coverage. A day went by, something just did not sit right with me, so I decided to call the primary insurance company myself. I provided Justin @ The Hartford with all the information that I had previously given to the B&B on two separate occasions, within minutes Justin found that a 236 dollar reducing to our policy premium. The Brown & Brown rep should have been able to find the same reduction that the Hartford rep found. I do not believe B&B's rep ever checked, I strongly believe I was told what I wanted to hear to get me off the phone.They misrepresented there actions on our behalf, did they lie? I called to speak with the office manager to alert them of my experience in hopes that they could correct this problem and improve their service. The office manager apologized but you could hear in the voice that the manager did not seem to be genuinely concerned about my case. Horrible Service

Initially, they had amazing customer service and were very helpful. They got me good deals on both home and auto. As of two years ago, their support has been severely lacking. They've transitioned me through a number of agents. They don't respond to calls. I got a better deal on auto insurance independently, just a few months after they assured me I had the best rate they could offer.

You simply can't ever reach anyone other than the receptionist. When you leave a message they don't call you back. I already pulled my homeowners insurance from them and only have flood with them. That won't be for much longer. Brown and Brown is very disappointing and they've been getting a piece of my insurance premiums, for doing nothing, since 2008.

I honestly don't know how Brown and Brown in Melbourne stays in business. Every year for renewal we call and are unable to get anyone to answer the phone. Every option leads to a random person's voicemail. If you want any kind of human interaction, don't use these folks.

If I could leave the a ZERO I would.

Every time I call I get put in VOICE MAIL JAIL. They don’t return messages, don’t take calls...let my policies expire without any notice and left my companies exposed without coverage for almost 2 months! Then they tell me they don’t want my business because the premium is too low!!!