NDBT - North Dallas Bank & Trust Co

I’ve been a costumer for 10+ years and they never fail to help me. Everything is so easy to manage with them. I can do almost everything from my phone. Very kind and professional.

Courteous service, friendly people and patient, well informed, want to help. Offices are so clean, neat, quiet, a blend of old and new world banking.

I am so impressed with the service at this location. The entire staff has been so helpful during my transition from my old bank to NDBT.

I come to this bank often for the business I work for. They are always very nice and very professional!

Good Service

Fine place for storing your money, but don’t expect much else. Tellers are usually kind but if they’re busy and you want to go inside for something you’re going to have to wait. Drive through is fast and efficient but like I said their service is nothing special.

I’ve been banking at NDBT for over 15 years. They are a great local bank and I live the fact that everyone there knows my name. However, they need to do a little better at the drive through window, it is sometimes very slow. And, keeping up with the technology of other banks is not a priority for them. But, overall, they are a good local bank and it’s nice to have the personal attention these days. I would recommend them and hope they continue to thrive.

Only giving 2 star because of Farhana. I believe she needs to be coached on customer service. She barely acknowledged my presence when I was the only one in line. Nor did she speak to me at all during my time being assisted with her. She literally has a mean look on her face. Everyone else is so pleasant as soon as you walk in but her.

Terrible. I walked all the way into this branch location to get a direct deposit form and to bring my checking account into the positive again after talking to Liagel yesterday. Simultaneously once I got back home from walking back, my mom calls to let me know that she put $50 into my checking account (not sure which location she was at). Then I was asked if I wanted to keep my checking account open after walking all that way and all for nothing? Hell no! With their screw up, I should be offered to have my business with them remain open ended. After all, I was in the process of applying for a credit card with a small balance and still ended up being empty handed with no direct deposit form. Not the way to do business.

Called this bank asking a question to Donald the head of mortgage department. He threw a fit on the phone and was upset and appalled at my questions. I have never been treated so rudely before. I will never recommend this bank because of this interaction. Telling all my family and friends in Texas what happened. Not sure where his southern hospitality was but it sure was not anywhere near him.

Nothing but problems with this bank. Avoid it if you can there’s better options out there.