Five Star Plumbing

First off, I was pleasantly shocked when I called to schedule a repair for my hot water heater, and the receptionist said they could send someone out in a few minutes. I've never before experienced that short response time! Albert showed up quickly and did an amazing job explaining the repair and how much it would cost. It took longer than expected due to poor installation by the home builder. Nevertheless, Albert fixed the water heater, and even did a minor repair on our toilet for no extra charge!

Called at 4pm and had someone on the way immediately. Mike was dispatched, promptly came and resolved my issue immediately in a professional and very nice manner! I had just googled for a plumber, and picked 5 Star based on reviews, and I'm glad I did. I would not hesitate to use them again!

As a first-time home owner, it can be scary picking out a company to come service your home not knowing what you’re gonna get. Im happy to say the service I received from this company was outstanding. Within an hour of calling about the issue, Michael was at our door and diagnosed the problem. He took the time to walk us through everything we needed to know about our plumbing issue in case of any future problems and even gave us his direct line for emergencies. Overall, a great experience and very informative.

Abel came out to give me an estimate for a PRV install at the main. He was prompt, courteous and gave me a fair estimate for the work involved. I started talking about why I wanted one and discussed issues with our current water softener. He was willing to give a quote on an install of a new unit with the previously discussed PRV install + customer cut-off lever. It was such a great deal that i told him to book it. He came out , on time, and promptly began to work. I was kept apprised of any necessary holes, adjustments an materials would be needed. When he was done, he gave me a great tutorial over all of the installed items. My wife and I could not be more pleased! We highly recommend Five Star.

I can read & watch youtube to figure out most home projects, but I recently got in over my head trying to replace a 17-year-old kitchen faucet. I called Five Star and got a surprising quick next day appointment which was even earlier than expected. Chad listened to what I had to explain, took a look & gave me the price before starting. He ended up having to cut off some of the old pieces and the finished product was wonderful. Highly recommend.

If I could give this company 10 stars I would. I had a previously booked appointment with another plumbing company that was made in advance, that company cancelled on me last minute so when I called; Five Star came through for me and had Albert out there within 30 minutes! Albert was super knowledgeable and quick to repair the leak under my sink. He didn't overcharge me and just charged the minimum service fee for my repair, no emergency fee or anything. Most companies will take advantage of a woman but he explained everything and was very thorough and professional. I can't recommend this company or Albert enough! I hope he knows how much I appreciate the quick response and work that was performed. Will definitely be using this company in the future.

I would give 10 stars if I could. I had water all over the floor of my office bathroom coming from under the wall. I called Five Star Plumbing and had a plumber onsite within 20 minutes. A couple minutes later the plumber discovered a clogged condensate line and cleared it out for us. We discussed prevention tactics to keep this from happening again. Everything is now working properly and we are very happy with our service from Rickey Hendley with Five Star Plumbin@@

We had an unexpected water emergency Sunday morning. An outdoor spigot failed and we had to turn off our water so that the front lawn didn’t turn into a lake. Luckily Five Star was open and sent their guy out to us. He really took care of us too. Not only did he fix the main problem but also installed a water regulator as well which required digging a hole in the yard. It was labor intensive and time consuming and I’m grateful he was willing to go the extra mile for us on a Sunday AND a holiday weekend. He was also very upfront about all the costs associated with the repairs. Thanks Albert!

Richard arrived at my home within 45 minutes of my call about a water heater pipe leaking into my garage. About 45 minutes later the service was completed and done well. It was a little past my one-year warranty but since the pipe was defective I was not charged. Richard also cleaned up all of the water out of the water heater closet and off of my garage floor. Very friendly professional and timely service. My plumbers for life!

These guys are lifesavers. I had a minor emergency last week when my kitchen granite was being installed. The granite company told me the pipes behind my sink were too high and they wouldn't be able to put my granite in that day. I had already had it lowered once and now I was in a situation to lower it a second time to complete the install. I called Five Star and they had a plumber in the area that was able to come by and help me out. Albert was very courteous and professional and got me back on track to get the counters in the same day.

Told them I didn't care what it costs and to start but they made sure i had an estimate in writing before starting which was awesome. I should have asked the first plumber to do that and i would have saved myself a few hundred dollars. Thanks again Five Star!

Once again, Five Star Plumbing lives up to their name! Richard saved the day, and on short notice too. So grateful that I found this company. It really feels like they’re part of my team running the household. Thank you all so much! I’ll be calling again in a few months for some other maintenance things.

I WILL ONLY USE this plumbing company from now on. Not only is it locally owned and operated. Michael came in and knocked out a toilet install and pressure valve replacement in one day. Very professional not pushy at all. Left the job site cleaner than I expected. It feels like its an old school type business where they care about the JOB not trying to sell you stuff. Its like their word is their bond. I immediately saw a difference in my shower's pressure. I cannot say enough about this business. Thank you Michael and five star plumbing.

Customer friendly. Plumber listened intently & diagnosed the problem quickly & efficiently. Offered future suggestions both feasible & cost effective. Very professional & trustworthy.

True to their name I had a 5 star experience with Five Star Plumbing. My complete turn around from first call to service complete was under 48 hours for a non emergency pipe issue in my kitchen. My appointment was set and David was right on time. He was professional and started to work right away. He offered different solutions to resolve my leak which I appreciated. He left to go get the part he needed, came back maybe 20 minutes later and completed the job. I really appreciate the service I received.Thank you again.

I am very happy with Five Star Plumbing. I have called the "other" Castroville Company 3 times in the last 6 weeks (clogged sewer, leaking shower, and a burst copper water line) but they were always too busy and would take days to get here). So on this go round with the leaking shower a friend recommended Five Star. After I was put off by the "other" company that day again, I called Five Star. The phone rep was extremely helpful and seemed genuinely concerned. I explained what I needed. She said she would have someone over within 15 minutes. Ricky from Five Star arrived and was wonderful. He was very polite, professional, and generally a nice person. He looked at the shower, confirmed what I thought was the problem and gave me a bid. The fee was very acceptable. He had the part on his truck and had it repaired in less than 45 minutes. In addition, we had a leaking bathroom faucet. He gave me a bid, had the faucet on the truck and replaced it as well. Our hot water heater needed to be replaced. Not an emergency but needed to be done reasonably soon. He provided a bid with the complete job and a bid to just install it as I would like to buy my own. I will never call the "other" company. They advertise 24/7 service which is absolutely not true. If it is a Friday, you can absolutely forget it. So to sum this up, I had a fantastic experience with Five Star Plumbing and I will never use anyone else.

I used the Service at 10730 Potranco Rd · STE 122. Julian and Ricky are fantastic. They installed one of my hot water heaters last year for me. I have an unusual water situation. They came to my hone several times until the water issue was resolved. They stood by their word of 100% Satisfaction Guaranteed. I now now have to replace the other hot water heater. I am waiting for them to get specific items into the shop and then they will be back out to replace it. I wouldn’t have any other plumbing service. They are professional, knowledgeable, and stand by their promise.

I had a water softener system replaced. It was all put together and installed in less than one day! They had to move the washing machine to put a new washing machine box for draining hoses and he wiped up the floor before putting the washing machine back in place! Everything was so neat and professionally done and Albert explained EVERYTHING before he started. NO SURPRISES! PLUS A GREAT PRICE!!

Five Star Plumbing is the best! After attempting some DIY repairs on my toilet, I ended up with a leaking tank and a leaking shut off valve. It was late in the afternoon, and I needed a plumber because I had to shut off all water to the house to stop the water from leaking. At first, I called my usual plumbing service but they couldn't come out until the next day afternoon. I called a couple of other "24-hour" plumbing services and they too could not come until the next day. So, I called Five Star Plumbers and they were so friendly! Without hesitation, they sent Rickey Headley out within an hour! He was able to assess my issues and get them fixed right away. What a life saver. He was so helpful and showed me the issues with the valve that was leaking as well as some great tips on how to check for minor issues with the toilet flush valve in the future. My entire experience was awesome! They really are "5 star plumbers" and they will be my very FIRST call next time I need plumbing services! I highly recommend them.

Five Star has been my go-to since they did the inspection when I bought my house. They’ve completed jobs ranging from a leak under the sink to installing a sewer lift station. They are honest, friendly, and reliable.

We were assigned Five Star Plumbing by our warranty company. Our technician, Albert, was very efficient, courteous and professional. He went out of his way to ensure all our plumbing needs were taken care of, and did a great job unclogging and ops checking several drains. Well done and thanks -- highly recommend!