First Commercial Bank

Walked into this bank after spending hours at Wells Fargo and getting no help at all. This was the best bank experience I have ever had! Everyone was so welcoming, pleasant, and helpful. We will be closing all accounts at Wells Fargo and going here from now on. Thank you Pamela for everything you did for us!

Matt Smith (Commercial Lender) and his team are so awesome to work with. They are quick to get back with you and always there to help. It is truly small town relationship banking at it's best! My only complaint is that I didn't partner up with them sooner! ;)

Eric Couch is the real deal @ First Commercial. I would strongly recommend him for your Real Estate banking needs.

Misinformation and no clear expectations. I called Corporate and spoke with a Rep who when I asked if FCB could open a specific type of account, placed me on hold and told me that she checked and we should be able to proceed. I then go into the branch location to open account and they tell me they cannot open the account that day (a call previous to my appt setting these expectations would have been nice). Then I am told the account type must be reviewed, but again should be no problem. FCB already has several of these types of accounts. Fast forward to almost a week and a half later (after I was told I would hear back in a couple of days, then told that was incorrect and a week is more accurate), I am given a phone call letting me know they are unable to open my account due to the type of account it is.
I did my due diligence in calling ahead of time, furnishing documentation, following up when I heard no updates, and still was denied after being told twice that it should be no problem.
Do not bank here unless you want to be given bad information and wait a long time to do business with them.