Backflow Guy

The friendliest and most professional people you will ever work with. They are very easy to contact and schedule and you can be sure Richard will be there when he says he will. His knowledge and experience is invaluable too if you have a problem that needs solving.
Thanks for all your help Richard and Diane

We've been using Richard and Diane's services for several years now and have NEVER been disappointed. Great service, on time, and always professional. Appreciate them automatically filing the report with Delaware Water as well- thank you!!

Richard and Diane are great; always responsive, friendly, and able to come out to perform the test on short notice. Richard completes and submits all the paperwork to the city so there is no hassle on your end. On top of that, we always get a great price for the service and some additional tips from Richard on how to maintain your irrigation / water systems. We have used them for the past two years and will continue to in the future!

Used Richard for a job. He was easy to get a hold of and he took care of it the day it was scheduled for. He was very accommodating and understanding of the hiccups we ran into when trying to schedule with our tenants. Will use him again in the future! No issues here!

Richard was a pleasure to work with and I would highly recommend him to anyone needing inspection or repair/replacement of their backflow. His consolation approach was low key, practical and with absolutely no pressure. After consulting with me, he only recommended what was appropriate and necessary. He took the time to do the work right and happily gave me plumbing tips along the way. He also gave me careful instructions on how to properly maintenain the system for winterization, saving me $ in the future from hiring someone to do that for me. As an added bonus, it was just nice to chat with him while he worked. I would have him back anytime again, although I don't expect I'll need him since he did such a good job. Thanks Richard!!

Great and speedy service. And in addition to that - cheaper then most. Very truthful man and does his job honestly. I wish we had more people like that.
He came rapidly and did testing professionally.
Definitely using his services again next year and next.

Very friendly and helpful. I called Backflow guy during afterhours for my water backflow device leaking issue. They are able to help me resolve the issue. Their service is great and always on time. Highly recommended.

Very friendly and helpful. I called last minute and they were able to get me in and get everything corrected with the city for the inspection. I would use again!

Great service, always polite and very fast. Highly recommend

Ok

Called Richard and Diane in February 2023 for backflow test of commercial property. Richard did back flow test but said it failed. He never provided paperwork. Said he thought test failed because it was too cold and wanted to retest when warmer. I texted, emailed, called numerous times to get Richard to retest. Talked to Diane and she said Richard was checking the repairs that were needed. Over a course of 4 months they never responded back to me. This week water pipe started gushing water. Richard and Diane did not respond to calls or texts. I called another commercial plumber to help. After turning off water and checking out pump found someone had tried to repair pump and caused significant damage. New plumber had to order new parts, tear down pump and rebuild it. $3,000 cost for parts and labor. Don’t use Backflow Guy for any commercial pumps. He is not qualified to handle.

Terrible service.. Called initially and he was able to come to my house the same day which was great and was told he will leave the paper work so I can send to city which I said fine. When I called back later to see if the job was done he said he will send the paperwork next day, which was different from the initial call. When questioning him about it, he became extremely defensive, hostile, and verbally abusive and instead of doing his job, he told me "I will rip up the contract" and threatening my well being if I ever called back. I was left stunned after he hung up the phone because I never been treated so rudely for asking a question. Please stay away from this guy, Richard...

Told me to give him my address and he will take care of it. I found out a week later he totally forgot about it. Not sure if he is too busy or what. Totally unprofessional.