American Family Kennesaw Mountain Branch American Family Insurance

Michael Miller (insurance agent) has gone above and beyond to help me with my unique insurance circumstances. I have had my car insurance thru his office for around 5 years, and I wouldn't consider anyone besides him to handle my homeowner's insurance. I can't say enough good about Michael!!!

They told me I had to pay my bill by the 12th, I tried to pay it online thru their site and it wouldn’t let me login. I emailed them asking them to give me a call or email (it was after they closed for the weekend). They never called. I forgot about it until I was sitting in front of a cop today. I called them and they said my policy was cancelled and I needed to pay $363 to reinstate it. I did. They said they don’t know for sure but they think my payment went up from $240 to $363 because it lapsed. But can’t tell for sure til tomorrow. I have had them 3 years, never lapsed, never even used their services. I have not been in a wreck or had a ticket since I’ve had them, but it’s been way longer than that even. Very unsatisfied.