Truist

I called the branch to close a safe box, Brittney was very nice on the phone, see scheduled me with Jessie Jackson within 30min of callin. Jessie’s was very knowledgeable of the process and had me in and out in about 15min. Thanks Jessie’s for the great service

Zoe and Jessie Jackson at this location are always very professional and helpful. After going to the Suntrust on mars hill in Acworth and experiencing very bad customer service I decided to try another location. And I am so glad I did. The customer service received from Zoe and Jessie is unmatched. There attention to detail is paramount. I like this location a lot

These people are Phenomenal. The customer service, the effectiveness, the warmth, the personal closeness of what a SunTrust/BB&T bank must be. This branch is 100/100. Thank you.

I usually bank online, but going in, having an issue with my debit card. The teller was professional and helpful.

One of the best location in ga, great people, great to come here

Katie was very helpful

Always very helpful and pleasant

EXCELLENT BANKERS

I have cashed a few checks at BB&T recently (at a different location) & never had an issue. I get to this particular location & I am asked to provide 2 forms of ID. This has never happened to me before. Just want everyone to be aware of the difference in standards that’s are held at each location. If this is regular policy it should be upheld at all time because if we’re being honest I feel racially profiled BUT if this is normal protocol then I understand. It just has never happened to me before.

They are short on trained bankers.

When I came into the bank the branch manager stated I will be with u momentarily and we close at 1:00 pm. I sat there for 15 minutes and then the manager came over and said you'll have to schedule an appointment for Monday because of security reasons I can't have anyone sitting in here after 1:00pm.. I said well that is an inconvenience to me because that should have been said when I enter the bank. She said well on the weekend u have to come in early around 9:30 am to add a person to an account. I'm very unhappy with how she went about it. I'll be closing our account first thing Monday morning.

Worst bank ever. Within the last five months they have lost over $600 of my funds paid using their bill pay that were sent to the wrong address by bill pay and they refuse to correct the problem. They deposited an $18,000 check to the wrong account causing me to bounce checks and tried to make out it was my problem when they deposited the check to the account of the issuer not my account. Never ever use these folks they are beyond incompetent.

It's nice to know some things never change, like the horrible 'customer service' continually dished out by SunTrust, er...'Truist' at their locations.

The old location on the next block of Dallas Hwy in front of Lowes was like this for decades until SunTrust saw fit to shutter it overnight without any advance notification to long-time customers. Yes, we all remember this location with fond hate due to the long drive-through lines that wrapped around the building, especially on payday Fridays.

Interested customers should Google how well this forced merger with BBT is going and be aware.

'Truist' hires starry eyed and glazed look new grads and people that simply don't care and even barely speak English at their branch locations. It's just another symptom of modern day America unfortunately. Young doofs that can't hold conversations without staring at a phone.

I would move my banking business but it wouldn't even matter. Wells Fargo and the other mega banks are the same way, like Burger Kings with ATMs.

went to make a deposit, not only were they rude and unhelpful. they didn’t say anything after sending back my card, never asked me if i needed help with something else or anything of that nature. the employees were speaking in an aggressive tone and seemed as if they didn’t want to help me. will most likely not be back to this location and its service like this that makes me want to switch banks. bank of america would never...

ATM is only partially working. Tried calling SunTrust customer no service which was worthless. Tried calling BB&T, which was equally worthless. I really don't see any advantage to using a brick and mortar bank when their service is so abismal. At least with an online only bank you get better rates and the service can't be any worse.