Jack Rogers

(This review is for the company and ordering process. I have no idea about the product itself.) I made the mistake of ordering directly from the company instead of through a third party. Somewhere in the process of ordering, the size defaulted to their smallest size. (I'm guessing it happened when filling out the credit card info. I missed a blank, and got an error message. I fixed the error without re-checking everything else.) As soon as they sent the confirmation, I saw the wrong size. I emailed them immediately, but it was a Saturday, and they apparently don't work weekends. So by the time they got my message on Monday, they said it was too late. (However, they don't have a tracking number yet - so it's not THAT late.) So now I have to wait for the wrong order, then pay to send it back. There was no other way to cancel or fix the order. And they charge to return. With so many places offering free returns and exchanges, you might want to consider looking elsewhere.

Edit: I received a call from JR. They don't have a way to amend the order, but will send me a label for a free return if they can't stop it in time. Then I will need to re-order. I appreciate the effort, and will update my review once it all is sorted out.

2nd Edit: They have shipped the wrong shoes, but have sent me a mailing label to exchange them, and have already processed the exchange. I am impressed with their willingness to satisfy me, despite what may well have been my own error in not double-checking the size. I have upped the stars to reflect their concern and helpfulness..

Destiny went out of her way to ORDER the shoes that I wanted because they were out of stock and then ship them to Florida for me. She was SO kind and helpful. I am so impressed with this great service! I can't wait to order more shoes.

Amazing customer service! Love the shoes! Will definitely be buying more!!

Disclosure: I just started working with the company and was very impressed by the Atlanta store team.

Great friendly helpful staff

Customer service sucks! I just called to inquire about a repair on my jack Rogers Georgica sandals. The young day on the phone said I could bring them in and they had a person who repairs there, but it takes a 1-2 weeks. (Which is fine by me). I told her they were 3 years old, the young lady then turned away from the phone and said to the manager In the back ground, "they are three years old", the young lady came back on, and simply said "You'll have to pay for the repair", in a not so professional way. Firstly, i was not asked what broke, what kind of shoe i had, or ..maybe bring them in let us see what needs to be be fixed, if they can be fixed, and depending on condition etc, you might have to pay for them. Just matter of fact, you'll have to pay for them. You lost a customer today. Think I'll give Tory Burch a try this time. BTW- for those that would like to still purchase this sandal, you can get them on Zappos, it looks like for 79.95 vs the Jack Rogers website or store for 125.