Hyundai Service

My service advisor Chester for the Genesis excellent. Great personality and keep me abreast of what my vehicle needed at the specific time.

I was missing my wheel locks and they replaced them immediately at no cost. Great customer service.

James in service was very helpful. My car was ready upon my arrival with almost no wait time.

Purchased my Genesis from non Genesis dealer and wanted to get oil change and ensure the scheduled services were up to date. Was told, I'd get the scheduled services info at pickup but I only received oil change sticker and was told since I wasn't the original owner of a vehicle with 15k miles, I wasn't entitled to the complimentary services. Apparently, those perks follow the owner NOT the vehicle, which makes no sense but okay. Although, I had an appointment, it took 2.5 hours for oil change & tire rotation. This dealership is close to my home but next time, I'm going to take the ride to Genesis dealer in Annapolis.

The worst customer service, you buy a used car and it comes with a 60 day warranty. The car is having issues and you bring it in but they said oh its nothing but we will give you a 1 year warranty for free. I don't want that I purchased a warranty elsewhere and you need to honor the warranty and fix the car. I was also told I would get a loaner car, Marcus has yet to return my multiple calls and this is how this company does business. Shame on them for taking advantage of consumers who believe them in good faith so I guess they are scammers.

Their service department is simply awful. I have complimentary oil changes with them and it's not even worth taking it. I rather pay to do it elsewhere at this point. I had an appointment scheduled 8/1/22 which was canceled by them. Tried to make another and they apparently don't have any appointments until the 15th. I already had to wait 2 weeks for the appointment that they canceled. Not to mentioned that they canceled on the same day of the appointment. If you take it there you'll be waiting 3 hours for a simple oil change as well. Save your time and go elsewhere. They're worthless

They replaced my engine less than 2 years ago. I take it for a routine oil change at another location to find out the engine is leaking. I schedule an appointment with the service center and they assure me that it would be looked at in a few days. A few days turned into 3 weeks. During this time not one person called to provide an update, and everytime I called to check on my vehicle, they kept saying they were going to get to it in a couple of days. Frustrated with not having a vehicle, I decided to pick up my car. Worst service ever!!!

Hyundai of Bowie worst service ever