Bug Out

Not too thrilled with Bugout in general because of their business model but we love our Tech. Hence, the 5 star. Reserving the right to adjust if needed. I miss McNeely 😢

Previously left poor review after experiencing an initial bad start and some problems but situation has since been successfully resolved to my satisfaction. Want to update review accordingly. Bug-Out representative, Luke, resolved a problematic wildlife situation involving a skunk and raccoon. Happy to say all is back to normal. No more pests!

I have been a McNeely customer since I bought my house in Mocksville almost 5 years ago. I am pleased with their service and price. And I'm especially pleased that I haven't experienced a lot of turnovers with them. My first tech was my tech until he left the company last year and PJ has been my tech since then. I feel comfortable having him in my home. Amy W.

After using the same pest control company for over 30 years, I switched to McNeely because I could not reach the other company by either email or phone.
Less than 48 hours after I called for service, a technician was here and handled servicing that should have been done 4 months ago.
I'm very grateful for the quick response, the technician's professionalism and thoroughness and attention to my concerns. I do hope that this stellar service continues going forward.
Next week my termite bait traps will also be set, giving me more confidence about pest control in and around my house than I've had for years.
Thank you to Jessica, Coy and Sam for their replies to my questions and welcoming me as a new customer.

My wife and I moved into town and were apprehensive about pests with an older home. However, McNeely has been thorough, comprehensive and fast. I really appreciate how they explain the various ways in which to not only treat our house for pests but prevent further pest encroachment. Our professional was Jeff and we can't recommend him enough. It has given me a great ease of mind as a new homeowner to know we are in such good hands.

We use McNeely's quarterly pest prevention program and we so pleased with the service that they provide. The communication and professionalism of their technicians is awesome. Technician Brett has been providing us with great service and he is so friendly and helpful to answer any questions for us. I would happily recommend their service to anyone. Thanks for your awesome service and technicians.

We use McNeely for termite traps, mosquito/flea/tick, & regular indoor pest control. They are GREAT.

We just switched from Rays Pest Control. I felt like the Rays people were never showing up on time, honestly their service team made me feel uncomfortable, and we still had a ton of issues with their mosquito buckets.Not to mention, despite the regular reminders we needed a consistent appointment time, they'd never schedule us correctly over 2 years we used them.

I love that McNeely actually sprays for the mosquito/ticks/fleas because of our dogs. Ben B. has been so responsive and it has been great. He shows up right on time, and explains to me what is being done, how to prevent future issues, and what to expect as our pests are being treated for. We just moved, so are still trying to figure out where our defenses need to be focused living in the woods! Ben has been super helpful. The McNeely team has been great with scheduling, calling to confirm and check when works for my schedule, and not just sending me a recorded voice mail like Rays would do- telling me when they're coming.

It's just been great and I could not be happier.

Update as of May 2021: Still very pleased, Ben is awesome. Very happy having the same face take care and learn about our home and our needs. He's also so friendly- and I continue to recommend him/McNeely to friends!

This is a review of my quarterly treatment for insects in and around my home and Levi who is with the wildlife management group.

Ryan is my technician and he is awesome!! He’s incredibly knowledgeable and has answered every question I’ve had in detail. He’s professional and an all around nice guy. If I have an issue between treatments he gets back to me quickly. I’m extremely satisfied with him as well as the wildlife management team who have handled several issues including removing squirrels from my attic and sealing all entry points, removing a possum who was injured when he overturned a concrete bird bath top onto himself, and most recently removing a black snake from my attic!!!!!!! There was a snake skin in the attic and Levi came to determine where the snake entered the attic and while he was evaluating the area he saw the snake and, without saying anything, calmly guided me out of the attic and assured me he would get it which he did. There are no words to express my gratitude for the way he handled the situation and me because I was quite upset!!

Jay is always on time, he is always flexible with scheduling and he does a great job taking care of our property. We have dogs, and he makes sure to only use treatments that are safe for them. Highly recommend!

The staff I spoke with were friendly and professional. They had options and of one month service and/or monthly to fit our family’s needs/budget. They were willing to return if the first treatment wasn’t enough. The best thing was that we got all this service for a reasonable price!

Customer was excellent. When technician came out he was early and very thorough even remove 2 hornet's nest on the front porch and one in the backyard we didn't see. Prices are great when you sign up with on of the plans the deciding factor was the $50 off for first appointment for month of July 2020 hasn't been long enough to see if bugs and pest are gone but so far so good id recommend over other services in Winston-Salem that I have used in past.

I was able to get same day service for yellow jackets. Jonathan was very professional, friendly, knowledgeable, and explained what he was doing. Pricing was affordable and there were no hidden add-on costs. I will call McNeely in the future if needed and would recommend.

Our company has used McNeely Pest Control for decades now, for 100's of jobs. Very pleased with the overall service, along with the group of professionals they employ! Well done, keep up the good work.
Hunter Realty and Property Management, LLC

Excellent and professional staff and technicians. Have used for many years and would recommend them to anyone. Always come when promised and go beyond expectations.

Brad Johnson has been treating my property all these years and could not speak more highly of anyone. Great service both in application and working with your concerns. Brad speaks volumes of the quality of the company. The Best!

Great service. Have been using them for years. Years ago we used a local service that never controlled our spider issue. This company always does a great job. They are more expensive than my previous service, but are well worth it. Always friendly, professional service.

I highly recommend McNeely for any pest services, they are professional and very high quality. I had no problem with any insects including mosquitoes after their treatments. Kyle is always a pleasure to work as well!

We have used McNeely Pest Control - specifically Wildlife Removal expert Mark Parsons on two occasions.
-The first was in 2017 when we had two raccoons fall down our chimney.
-The raccoons were so difficult to get out that Mark had to come back several times until he got them out. HOWEVER, each trip was completely necessary since, on each occasion, he moved the ball forward.
-Also, he provided us some things we could use/do in between visits to make things easier for us.
-Then, after removal, he proposed a solution to prevent this in the future - which has worked completely/perfectly.

Second was recently (2021) where we had bats in our attic.
-The first and only person and company we considered calling was Mark Parsons and McNeely Pest Control because of Mark.
-Mark called to set up the appointment - remembering us from the previous call. On that call, he gave us a suggestion that we used to prevent the bats from potentially getting into the rest of our house.

At the first appointment, he set expectations and price (as he had done in 2017) - the price being fair and equitable which he stuck to.
-He answered every question we had and gave us instructions about what to expect- all which he met.
-He told us some things he had seen (small bugs that come with bats) that might be able to get into our house - and that they were no danger to us and would disappear on their own.
-He told us what he would do to prevent any recurrence in the future - without changing the appearance of our house.

Mark was (again) fantastic!
-The job was done on time and completely - including him going into our attic to make sure all of the bats were gone.

As long as we know Mark is working in our area, we will call for him. He makes McNeely Pest Control our first choice.

McNeely's was very responsive to my request for a quote for their services. The technician they sent out was on time, knowledgeable, and friendly. They were great at checking in with us to see how things were going as well as making sur that our problem was getting taken care of.

The McNeely Team does a great job - I use them for regular pest control maintenance and they are always responsive and on time. TWhen I have needed them to react quickly for an off schedule visit they are here, attentive and take care of any issue I have! Highly recommend!

If you ever have wildlife needs, Levi is your man! He is prompt, courteous, patient, and very knowledgeable!

Last year, we had one black snake, which was fine. This year the black snake decided to have a family reunion at our home. Living with woods around your house - this will happen. Levi promptly came to our house and removed the first black snake. He educated us, recommended snake scram around our house and yard. Additionally, he checked our attic, made recommendations on removing any lower limbs, ivy, around bushes, etc.

Over several weeks we started seeing the black snakes family show up. A total of five snakes! We would text Levi, and he would come back quickly and remove the other black snakes...one at a time week after week. We've scheduled Levi once per month during the active snake season to apply snake scram, and we no longer have snakes having a family reunion at or around our home. The snake scram pushed them away from our home and out into the yard where the snakes were easily visible. Our neighbor was so impressed they also requested Levi to do the same treatment.