Bank of America (with Drive-thru ATM)

Had a great experience. Yolanda Stevenson helped us with the notary services very promptly. Extremely thankful to her.

I never expected to give a 5 star review to a bank branch. While securing an appointment was virtually impossible, I decided to take a chance and walk in. I was greeted by Diane and very politely asked if I could wait while she took care of two customers in front of me. She handled both efficiently and then took care of my issue. The entire transaction took about twenty minutes. If there were more branch managers like Diane, BofA would do so much better.

Yolanda was really good. I needed some help with account and she was very quick even though it was last half an hour of working day.

I don’t know why there’s so many bad reviews but I just had an amazing experience at this location. Melody was very helpful, asked me about my day, got me talking about my new job, and overall made it a pleasant exchange. Thank you Melody

They help and explain with details my needs, thank you

Quick

There's usually not a way here.

Update......
I went to this same bank a few days later and was able to get all my banking concerns addressed and was very pleased with fast service, a completely different experience from the other day!!!

Just so frustrated with BOA!!! I come in here on my luch break to get a temporary card before my payday. Some ladies were standing around saying they were waiting on appointments who obviously had not made it yet. You would think they could have taken care of me brefily as a Temp card doesn't take much time. They tell me to come back, I come back and sit and wait to be told thst the two appointments will take about an hour and thst the one lady they were placing me with has an emergency in which she has to leave but she was at her desk typing on computer for since I came in. Right now as I write this review she is still in the office on the phone and behind her desk. Not sure what an emergency looks like but if I needed to leave due to family emergency I wouldn't still be at my desk typing.

Think its time to change banks seems like BOA just finds ways to inconvenience thier customers. I get off at five thier closed and today wasted my lunch break dealing with them!!!! Not to mention the banks they closed in Killeen... Its ridiculous. Done writing review and emergency just left.

I agree, customer service stinks at this facility. There is virtually none. They tell you to call 800 number and wait for a long time for a rep. Tellers are helpful but customer service employees do nothing .......

They never answer the phone. You have to drive over there to ask a simple question. It never fails.

I JUST RETURNED WITH 2,000 IN HUNDRED DOLLAR BILLS. ONE OF THE BILLS DOES NOT LOOK LIKE THE OTHERS. I HAVE CALLED 4 TIMES BUT YOU WILL NOT ANSWER. IF THIS IS COUNTERFEIT I AM GOING TO BE VERY UPSET. WHY CAN'T YOU EVEN ANSWER THE PHONE??????? THIS BILL HAS NO LINE AND THE COLORS ARE DIFFERENT. THE BORDERS ARE DIFFERENT TOO. PLEASE CALL ME. 512...WELL YOU HAVE MY NUMBER. ALLURA DENNISON

I walked in the bank, because BOA cleared same check twice from my account. They said they can’t do anything here. On call with fraud department, for over two hrs. I had filed a claim 3 weeks ago. I had a claim number. I called after three weeks because we didn’t get credit. They can’t pull the claim number. Since it was bank error it is not considered check fraud. They can’t figure out which department can handle it. WORST BANK ever. DO NOT BANK WITH THEM

Absolutely terrible experience. I opened an account at this location recently and had nothing but problems since. I recently went into the location when multiple employees were free and called the branch. I heard the phone ring behind the desk but no one answered. Bank of America sent me two erroneous notifications that expressed that I had negative money in my account. My "Relationship Manager" moved to a new location shortly after I opened my account (which no one told me), so I called the branch directly to investigate, but no one picked up the phone. Based on the other reviews, not a surprise. I had to leave work to go into the branch in person to receive excuses from the bank manager. That being said, Sherri, a Financial Solutions Advisor at the branch, was extremely helpful and understanding. Her customer service was excellent and a stark contrast to the rest of my experience.