Health Alliance

I had to get insurance through market place this year and Health Alliance has been outstanding. The customer service has been excellent. Everyone has been friendly and so kind. They have covered all my services without difficulty. The communication via phone, texting, email and app has been very good. Thank you Health Alliance and thank you to all of your staff.

Reading the review words just escape me. We have never had a single issue with the coverage provided. Every time I have called customer service to ask any question, I have been helped above and beyond.

Everyone single one of my wives issues has been dealt with, payment have been on time to the Doctors offices, or hospitals. We were told it would take four to six weeks for approval for a surgery from the doctor because of having Health Alliance. We were approved for the surgery in two weeks.

We have never had a single issue with the auto pay, so I am a little surprised at the issues other are having. This coverage has been better and we have paid less in the long run than with United Healthcare last year on the exchange.

So all I can say is thank you Health Alliance for all you have done for me and our family. I only hope you will be available on the exchange next year, or will offer your health coverage to individuals and families.

I’ve had Health Alliance for about eleven years now and I am someone that had to depend upon insurance for many procedures and various medical needs and am very pleased with Health Alliance, they always respond lightening fast for approvals on procedures or medications. Whenever I have a question/need they are quick to answer and give various options. Thank you for all your help Health Alliance!

Every time I have a questions or concern I am so impressed with how quickly they answer the phone and how friendly they are! Today was no exception. I called in and talked with Karen about a bill I should not have received and she instantly asked for my account number with the company and the phone number and called them and resolved the issue on the spot! Highly impressed!

I’ve been with Health Alliance for over a year. I’ve been to more than 6 different specialists at Carle and have generally been happy. I don’t know why people here are complaining. I’m middle aged and have been happy with all my health insurance plans.

Whenever I have had a problem,they have always helped out. I have a case coordinator who talks to me every two weeeks about doctor appt, medicine , how I am feeling what I need to help me mentally, physically, anything to help improve my health. I seriously have never had a problem that thy did not help get it fixed. I live in the Pekin/Peoria area, so seeing doctors or having test or x-ray, MRI’s have never been a problem. Good luck Health Alliance. You do a great job.

I was with Health Alliance for 20 years by now and never had any problems, although sometimes my situation required very fast and complex decisions. I think most complaints are caused by the general idiocy of our healthcare system rather than this particular insurance company.

I have been very impressed with the coverage I have received. When you get a cancer diagnosis, you have so many concerns. I don't have one complaint against this company. Thank you for me not having to worry about that.

I talked with Willy Kelly: ask for him. He's patient, caring, helpful, and knowledgeable. A rare creature indeed among today's insurance agents. I am rating only him here, NOT Health Alliance as a company.

The customer service rep was fantastic and took care of my claim issues!

Best insurance we have ever had! We have had it for 4 years now, and my wife and I have had 5 surgeries and never had any issues.

I walked in at 3:30 on a Friday and Sherry, I believe her name was, could not have been more helpful and patient.

I talked to David in the Health Alliance Medicare area and he was so helpful and went way beyond my expectations to take care of the issues I’m facing

I've had Health Alliance for 30+ years. It's very efficient.

I have had great customer service. Pharmacy coverage. So far great insurance.

I don`t know what these people are talking about, I`ve no problem with them ever. If your nice so are they, so try that. Same thing with it all.

Have never had an issue which was not resolved quickly. Everyone I have dealt with is always friendly and helpful

Have used frequently and have had no problems even on an appeal.

Had a great experience with customer service. They listen well and are very professional! Go Health Alliance!

My wife works there and loves her coworkers and her leads. We wouldn't be where we are without this place.