Staples

I had to come into the store to get a document printed from my phone last week and they were very helpful to me. My only problem is that I'm handicapped because of my Ms and there's no wheelchairs to negotiate the store and this lady named Diana was a very big help to me that evening I cannot say enough about her or the gentleman that helped me at the front counter I will give definitely give the employees five stars but the store itself a one for not supplying at least a wheelchair to get around in the store. It's a good size store and I believe they can justify having one there.

Had a great experience here with Di from the copying and printing section. We were under the gun getting posters made for a trade show and she totally took care of us and even made us laugh through our stress. Huge thank you to this woman!

Amazing service! I went here to return a couple of Amazon products, and the man working was very patient and helpful. The cashier was also very nice .

I have never received such amazing customer service anywhere! I was greeted when I walked in and the young lady working pointed me in the direction of the self service area after some clarification (on my part) of what I needed. She then made sure I was ok and even went above and beyond and picked a folder for me to put my printed items in after I described what I needed. She was friendly, helpful, cheerful and made my stressful task much less tedious. Thank you for the amazing experience! Excellent customer service!

The last 2 times I went to return Amazon packages the young man helping was thorough, efficient, friendly and fast. I appreciated it! I know it’s a busy time of year. He’s doing a great job.

I went to do a Amazon Return and as a older person I'm not the best with phone. Your representative Katrina was amazing and very kind. What a great addition

So I went into this Staples location here and there while working in the area. I have never been greeted entering or exiting the establishment. I've gone in for print help and was ignored then sent to self service. So I hated to go in to my local Staples because I'm not used to this treatment when entering Staples where I'm from. but syracuse seems to lack when it come to black customer getting service. So I had to go in a few weeks ago to get some office supplies for work again I was ignored by the print staff and cashier. I was ignored by another worker on the sales floor named barb who pretended not to see me or any other customer. It was not until I Met an Employee by the name of Chanel where I was greeted. She asked me what brought me into Staples that day? She told me about the app and how to get my rewards and coupons. Helped me set up my app She rang me up. I received AMAZING CUSTOMER SERVICE from this 1 employee. She is the Only reason I go in to Staples I know that no matter what when Chanel is there I will get exceptional customer service. So now I send all my coworkers there to see her when thy need to go to Staples. Chanel needs to train the rest of your employees on how to service it customers. Give her a raise

Wonderful experience at this location; one of their tech representatives, John, was very knowledgeable and informative. Wonderful staff, wonderful service, keep up the great work.

I never leave reviews but I have to acknowledge professionalism when I see it. I went to get passport photos and the store seems to have had a recent and significant problem with staffing, stocking, cleaning, etc. but it seemed there was a new leader on site who’d just arrived. I saw her work to make sure that everyone’s needs were met, and to make decisions that were in customer’s best interests. Neither malfunctioning equipment nor being hours old to the location phased her. She handled the situation like a seasoned retail professional, which I no longer encounter often. I sense that the customer experience at this location will improve soon.

I have never been disappointed at the E. Syracuse Staples store, but today a Barb was such a tremendous help I needed to write a review. She was very knowledgeable on printers & cartridges, etc. I will be going to her for help in the future if needed. She is a very sweet employee. Thanks Barb!

Was able to utilize all their resources and complete all my tasks in an efficient manner

I just became an employee a couple weeks ago but so far this is the best place I've had a job at. 90% of the time I'm on my feet doing something since our store is the busiest in the county. I feel like im a part of a functioning team that is actually aimed towards the goal of supporting our customers.

I went to staples 6/4/2019 I was having such a bad day and was trying to print my school report. The main computers wouldn’t open up my school email. The assistant manager Cameron was so nice, he went out of his way and let me use the iPad to access my school email and sent it to my other email. He has a great customer service skills and represents staples well!!

Anthony was great, very friendly and professional. Knew his way around the store and had great suggestions.

The location is good, people are nice. The managers at this location managed to help me in spite of Staples's return policy.

Debbie, thank you so much for your prompt service today! You and the team went above and beyond to get our job done. We really appreciate it!

I've had no problems with customer service, employees are always nice and you're greeted with a smile.

Good store for all your office needs. Competitive prices and they usually have some good coupons available via the Rewards program.

Great store. A lot of stock items. CS was great and very friendly

Holly was super helpful when I came to get business cards!! Thank u.