FRSTeam

Muy emotivo y lleno de buena vibra

THE ABSOLUTELY NIGHTMARE OF A LIFE TIME! If I can give this company a “zero” start I would but you have to give them at least 1 start to write a review so here I go.

We were referred to FrsTeam through a construction company called B Line. B Line Construction was introduced to us through our neighbor when our house got caught and fire and we needed B Line to help us with boarding up our roof so rain doesn’t get into the attic and make further damages to what was already damaged by the fire.

At first, FrsTeam was very nice to you and they were extremely responsive until they get a hold of all your stuff and completely cut off all communications. I initially asked them to clean some of our furniture and clothing we needed for work. Our house got caught on fire so all of our belongings got fire damage. Heavy smoke damage that requires certain chemical to get smoke smell removed. Upon learning that, I had asked FrsTeam to come get some of what they called “emergency items” cleaned. Those emergency items included our couches, TVs, and work clothes. However, instead of taking only clothing items that I approved them to take, they packed all our clothes, 7 TVs, items in our garage that were not approved. After doing that, they sent my insurance a cleaning bill for $31k.

I called my insurance and told them not to pay for that because there were things they took that they did not have permission to take. Now, they are threatening to hold our stuff hostage and charge holding fees, storage fees, late fees on top of other fees until we pay them.

They are the absolute worst company you can ever hire to help you with any type of content cleaning. They will act very nice and friendly to you until they get their hands on all your belongings and it’s game over.

PLEASE TRUST ME AND DO NOT USE THIS COMPANY OF YOUR HOUSE GOT WATER OR FIRE DAMAGE AND YOU NEED A CLEANING COMPANY FOR YPUR CONTENT!

They do not respect you as homeowners. They find you as a gold mine and will try to squeeze every penny from your insurance. This company should not exist in the face of this earth.

If only more customers would give honest reviews of their experiences.

When you’re talking about having your cherished belongings restored after traumatic damage, do you want to be amongst the people getting their stuff back more damaged or not get things back at all? If you want a sure thing, do not take your chances with FRSTeam. Any location, go elsewhere.

Stay away from this company, they are terrible. The Hayward location management team is very unprofessional and will lie about your lost items, your furniture, and if your furniture has been broken and you need to be compensated for the damages they will lie and say the check has been cut and coming from Texas or Georgia Lol. No the checks are distributed directly from their location..not Texas, not Georgia as what I was told and later found out from calling the different locations that they said the checks would come from. They will give you the run around to avoid paying for the damages caused by their workers. I'm still waiting on my check and its been 2 weeks, but come to find out the check was never cut which I was told it was lol. Deal with this company at your own risk..smh. Terrible customer service

Obviously MOST disgusting business and ethics possible. They ruined most of my items and said nothing was wrong! Stull going in circles as they have most of my items and the money from insurance company
Highly ILLEGAL and have hired an attorney as they are a consistent lie!

For anyone contemplating hiring FRSTeam to restore their clothes, furniture, paintings etc, I urge you to reconsider. After a water leak in my recently deceased mother's house caused considerable damage, it was recommended that I contact FRSTeam.

The initial call with Michelle Basto was wonderful. She sent over a team of movers, led by Jonathan Rodriguez, who were more than efficient in removing clothes, upholstered and wooden furniture, paintings, and some pillows. They were very careful with the furniture and returned the next day to take a few more items. Jonathan assured me that I would receive an inventory list a few days later. I had not received anything in writing 20 days later, so I called them.

Maria Tejada sent me a picture of all the items that were removed with very little info re: their condition and no info re: their proposed restoration plans. I wrote "everything will be cleaned and restored - correct?" Maria responded "correct". That was in January.

I did not hear from FRSTeam for the entirety of Feb. I finally got Michelle on the phone, but she had no information. I was referred to Dora Ibarra, Production Manager. I had several calls with her and she basically said that they were short handed. In March I still had not heard the status of our belongings! After several changes in dates, with Michelle's intervention, the furniture was finally delivered in mid-March.

Jonathan was again a mover that day. The clothing clearly had been cleaned as they were all in plastic wrappers. All of the furniture and paintings were carefully wrapped. However, when they began to unwrap the furniture, stains and water damage were clearly still present. A leg was broken off of one table which obviously happened during the move. I was in tears. Jonathan was also appalled; nothing had been done to restore these items. They had not been touched since they were stored at FRSTeam in Jan.

Jonathan took several pictures of the items and called his office to report the news. I called Michelle and she told me to return the furniture and she would look at it herself. FRSTeam sends furniture out to be repaired, which they simply never did with ours. 10 days after the ruined items were returned, Michelle told me to call Ross who informed me that they were trying to get my furniture on a schedule to be assessed for restoration. This had not happened prior to this date. 3 days later I got a call back from him saying the furniture would be assessed the following week.

At the beginning of April, I called again & Ross said they would have to look for a different restoration company. After I made several more calls, I was again referred to Dora. Finally on April 27th I spoke directly with Greg at Furniture Medics where our furniture had ultimately been sent. He informed me that our dining room set (damaged in January) could not be fixed. Unaddressed water damage for 3 months did not help the condition of this once beautiful dining room set.

I made several phone calls to Dora in May to attempt to get a copy of the invoice. She was very resistant to letting me see it and it took several attempts. They delivered the remainder of our furniture on May 25th, except the table that was still being repaired.

On July 17th I sent Dora an email inquiring about our table with no response. I called her phone, only to be told that she was not in the office that day. I called Greg at Furniture Medics who informed me that the table had been ready for 2 weeks but Dora had never answered his calls! Dora called me that same day saying that Greg had just contacted her to say that the table was ready. I initiated that whole communication. FRSTeam delivered my table last week, more than 6 months after they retrieved the items.

I would never recommend this company to anyone. When your disaster first happens, you are so shocked you don't take the time to research. The initial outreach was great, but the rest of the process was a nightmare. FRSTeam staff was unorganized, uncooperative, and dishonest. Do not subject yourself to this experience!

In 2017 there was a fire in our city... our county... our neighborhood. Our home was damaged, but left standing. Not burned to the ground. And we were left with things that could be saved and things that couldn't. One thing we thought we could save was a rug. A beautiful wool rug. A splurge in the first years of our marriage. Something we expected to have a very very long long time. Enter the "FRSTTeam restoration company... who came out, carried our things to the truck, and chucked them in.

The guys that took our things were rough and surly. They were not friendly or professional, did not make eye contact, and grunted answers. They did not know how to roll up the rug. I had to show them! They were trying to "fold it". The van was unmarked and stuffed to the brim with other people's things already. I was concerned there wasn't room for our belongings. One of the guys actually physically blocked me from walking up and looking into the van to see if our things would fit! I am convinced this company hired some guys off the street to pick up fire survivors things. I was heart-broken at this time. Our life, our neighborhood, our friends, and our town was in ashes. I didn't have a good feeling, but then nothing felt good. I wish I had listened to myself....
Around 9 months later our items were returned (along with someone else's shirt and pants). Things were wrapped in paper and smelled clean. The dry cleaning was done well.

But our rug was missing!!!!

They said it must be in the warehouse. They said they would look. For weeks they told me they were "looking". They said maybe it was transferred to another storage facility. They said they were looking, but only when and if I called and asked. And I had to repeatedly call. How does a room sized , heavy, wool rug just disappear? After a few months it felt like they lost interest. They gave up. They had lost our rug. The fire didn't take it. They did.

Back and forth for almost 2 more years. They wanted a receipt. We didn't have a receipt. The store had since closed and who keeps receipts for rugs?! We sent them pictures, we gave them the name and dimensions, we told them the store we bought it from. They said they were looking into it... They argued about the size. They argued about the value. They offered excuse after excuse.

Three weeks ago they offered us $2,000. Not enough to replace our rug, and of course the design is gone, but we agreed... because it is really time to move on. They asked us to send them pictures AGAIN. Even though their guys took pictures. Even though we have sent pictures. We sent them pictures again. And heard nothing... crickets to our phone and email inquiries over the last three weeks.
Well, we got an email today. $500.
We were sent a condescending, self aggrandizing, email offering us $500 for a rug well worth almost 10x that amount and something they offered $2,000 for 3 weeks ago. They say the "carpet is old". That "Its been years since the fire". They admit it is their fault it is gone. The admit they lost it, but say "it's been so long". Then they told us "the claim has been closed". We have never been told anything was "closed" and certainly not 3 weeks ago when they offered us $2,000.

The rug was was beautiful. We bought it with the expectation we would have it "forever". The rug was not burnt. It just needed the soot and smoke to be removed. It just needed to be cleaned. It was a beautiful rug that should be being passed to our daughter.

We never dreamed we would have to grab our children and pets, jump into the car at 3:30 am and run from a wildfire burning down a neighbors home 2 doors away or that our neighborhood would burn, but our home would be spared from complete destruction, or that the things remaining would be damaged and need help, or that the company hired to help us would be the ones to only hurt us more. Many people we know have horror stories of restoration companies ripping them off in a time when they are already dealing with grief and disaster. We didn't imagine it would be us too.

BEWARE.

Incomplete management team!