Pipe Spy, Inc.

We've used Pipe Spy for 20+ years on and off. They never fail to be honest and professional! This past week we felt they went above and beyond. We made an appointment for a maintenance clean out, since we've had problems before, and I spoke to Alex in the office, who was wonderful and helpful, and he gave me an appointment the next day, which was fine at the moment. Then my husband and I went outside so he could show me where the clean outs are, and realized that we had a severe sewer backup which we didn't know about, and it was all over our yard. I called Alex back and asked him if he could send someone out right away. He got back to me very rapidly and sent Sonny out here within an hour. Sonny was amazing!! He has worked at Pipe Spy for many years, and we felt that we were in the best of hands. He did his thing, was kind, honest and professional and super knowledgable! We were assuming that it was going to be a super expensive and big job with new pipes and all, since another company some years ago told us our pipes were "bad," which turned out to be bogus, he was just trying to sell us something. Sonny made the video and reassured us that all looked fine and that we should either have them come out yearly as maintenance or make sure to run water down the clean out every so often. I can't say enough about the company, but in particular the coordination between Alex and Sonny that stressful day! thank you again for your kindness.

Pipe Spy did a great job of replacing my sewer lateral. James supervised the job and was always responsive: he provided answers to all my questions and made sure everything was done right. All of the crew were so nice and even worked through a lot of rain to get the job done. I highly recommend them!

My companies experience with Pipe Spy was great. When you have a job involving city utilities you need professionals. The job coordinator communicated with me prior to the start date and as soon as they completed the work. I would definitely use them again and recommend them to anyone needing this type of service.

Very professional company. James came out to assess the project (trenchless sewer line) and gave me an estimate which I thought was very reasonable. About a week and a half later Pedro and his crew came out and finished the sewer line in a day and a half. They kept my water line open for nearly the whole time and left the area as clean as when they started each day. It began to rain the second day, and with rain in the forecast, they said they would be back in a few days to re-pave the street, which they did. The final bill was about $300 more than the original estimate due to permits and inspections, which I was fine with. They must have good connections with the city because they got all permits ahead of time and the inspectors were here each day on time, making the project run smoothly and on time. I would highly recommend this company for a trenchless sewer line. They did a fantastic job from start to finish. Thanks Pipe Spy!

I called PipeSpy about a home sewage leak and they expeditiously sent a crew to my house within. Sonny and James came well prepared with printed copies of my home’s sewage piping from the City. Sonny analyzed my situation and clearly explained the service options. Once set to work they efficiently addressed my sewage issue and reviewed followup options, with written estimates to follow. I was very impressed and grateful for Sonny and James fast and friendly service. I highly recommend PipeSpy for your plumbing needs.

James G was our main point of contact. He was professional, kind and time at all of our appointments and got the job done for our sewer lateral on time and with no snags. His team did a great job-- they had to excavate to get to our pipes-- I couldn't even tell work had been done after they finished. I highly recommend.

I spoke with Alex at Pipe Spy about my issue and the very next day Sonny from Pipe Spy came to my home. He was super nice, professional and knowledgeable. Solved the problem and gave me strong advice for how to prevent its recurrence. Five stars without hesitation.

It was a good experience working with the staff at Pipe Spy, Inc.
First off, I spoke with a person rather than having to leave a message with a computerized voice. I received the information
that I needed to proceed. Staff arrived at the home at the appointed time and did what was expected. The next day I received a detailed report and estimate of the cost of work needed. This included the cost for the city permits which
Pipe Spy would take care of getting from the city.
I was very impressed with their professionalism and the
personal nature of the way staff handled what could seem like
an anonymous job (in that staff does not need to enter the home
or interact with the homeowners).

Sonny at Pipe Spy was beyond amazing. I wish I could give him more than 5 stars! He was always available and very professional. I will be recommending him to all my clients who are in need of any sewer work. Christi Durflinger Realtor

Pipes by did an excellent job, renewing my lateral sewer line. They were on time, they did a super job and cleaned up perfectly afterward. Everybody I talk to you in the company was very pleasant. I would highly recommend them. Should you need to replace your sewer line and without trenches
Jcarrigg

Pipe Spy was very professional and took care of fixing my Sewer Lateral in my backyard after purchasing my house. They needed to cut out a section of my patio to access the line to install a new clean out and were very careful with the whole process and even matched the color with new concrete to fill the hole. Very satisfied with the work completed. Thank you!

Pleasure working with PipeSpy. From the first call to working with James and Manuel, thank you. Manuel and his crew in particular did a great job on the day in getting our lateral upgraded and cleaning up afterwards.

Jordan, Alex, James and the whole team at Pipe Spy are fantastic! In the past year they replaced a sewer line and a water line for us. Super friendly and super professional - they do a great job!

James and Brandon came out to check out a potential issue with our sewer lateral pipe. They were on-time, knowledgeable and thorough, and told me that we did not need the expensive repair we were told we needed! And to top it off, didn’t charge me anything. Thank you!

I called Pipe Spy on Friday and they had someone on site the following Tuesday (arrived exactly on time) to camera my sewer line, which has been clogging frequently. The Pipe Spy employee was excellent to work with and showed me several locations where the sewer line was damaged. I received a video of the line that afternoon as well as an estimate for replacement of the line. I was very impressed with the professionalism and quick service and highly recommend their service.

Pipe Spy responded quickly to us, provided great and timely service, and offered an extremely good price for the trenchless sewer pipe work. Wonderful customer service and communications during the work. Thank you!! We highly recommend.

I had a great experience for my sewer lateral issue. They gave a better bid that other places and then charged me less when it turned out I didn’t need a certain city permit.

The technician showed app on time and was very knowledgeable and had the right equipment. And got the job done in no time at all. I was quite pleased with how it works.

The team at Pipe Spy did an excellent job installing a lower lateral line at my residence in Oakland. It began by them putting a camera down the line at no charge to determine, I indeed needed a new sewer line. They were very straight forward, honest and made the whole process timely getting my compliance certificate from EBMUD in order to sell my property. I would definitely contact them again if I have any plumbing needs.

I needed a Private Sewer Line test and certification for EBMUD to be in compliance with the Regional sewer line ordinance. PipeSpy scheduled the inspection, testing and certification expeditiously and accurately.