Sutter East Bay Medical Foundation Care Center

I've been a client here for as long as I know. They have good doctors and good staff amazing place to go if your under the weather Etc.

Great experience here with all the admin staff, medical professionals, and lab staff.

Very kind and no waiting.

Excellent quality of care

We have been going here since it was Albany Family Practice. Good staff, good doctors, in general. Our PCP moved to Monterey & it took a long time to find a replacement. My husband found one here that I *don't* like. I found one at Sutter East Bay on Pill Hill, Oakland. Four stars for recent visits and difficulties finding a new PCP.

I often have to pay out of pocket for actual healthcare because I do not usually get good advice from this place. I better going to a virtual care center like Plush or Dr. Says. I am planning to change my plan as soon as possible. Before I switched to Medicare Advantage I had a doctor I felt comfortable with from over twelve years. The only good care I received from Sutter was my now retired Gynecologist, Dr Rudd. He was excellent, kind and a brilliant doctor. I miss him. He is gone now so I can not factor in his valuable contribution.

Im concerned about the laboratory department. They didn't verify who I'am and when the technician drew my blood she didn't ask my name or my date of birth...

Basically i gave her my paper and the interaction was hello and thank you.

I actually hate myself for not saying anything. Agggg. I hope the label was correct!!!.

Just moved here, went for an annual check-up. No health issues - doc did all the regular blood pressure, etc. Nurse offered to do a blood test (which in my experience is common to check for cholesterol, vitamin levels, etc.) No big deal - standard preventative care. Two weeks later, get a notice from my insurance and stuck with a $285 bill, um - OK maybe they missclassified it? It's clearly preventative (and I'm not going to pay $300 for a simple blood test that the nurse suggested off-hand). Called them, they said they will check the coding review. Called them a few weeks later, they said they corrected it (they had made a mistake) and now I don't owe them anything, saying they'll send it to my insurance in the next 2 weeks. Insurance, 2 months later, say they haven't gotten anything from them and I still owe $300. Complete annoyance, waste of time, and feels like I got ripped off my the nurse. I will not be coming back here and would not recommend. I want to trust my doctors to not be sliding in things and then trying to get a better pay-out from me instead of properly billing my insurance. Saga continues, with a lot of wasted time staying on hold between my (not cheap) insurance and Sutter. Had a similar issue at another Sutter facility where they're again checking the coding. I certainly hope that they're not doing the illegal thing of trying to suck money out of their patients but their incompetence is incredible.

The primary care doc was 1 hour late and a few weeks later I received a bill for $364 for the 20 minute exam in which no diagnoses were made. They charged the absolute maximum for the office visit that my insurance would allow.

Nurse Carolyn Is Very Passive aggressive & Made Me Feel Extremely Uncomfortable. Nurse Mya Definitely Made Up For Carolyn’s Sick Behavior , Carolyn Is Dealing With Elderly & Has Zero Patients If You Encounter Her Stay In The Room With Whoever You Are Caring For & Be Very Vigilant. This Saddens Me Because Elders Truly Have no Idea .

It costs me $417 for a 5 min visit on my foot nail. The doctor let me go after taking a look and answering a few questions. No diagnosis/ lab result / treatment / operation happens

I’m definitely not paying this and fighting through legal ways

I went there went with chronic joint pain at the age 29. Upon being examined, I was told to just take some ibuprofen with food or milk. I continued with this suggested treatment for several years, as I was told my pain was due to "wear and tear". After growing tired of living in pain, I sought out a doctor who would take time to listen to my symptoms. I was diagnosed with an auto-immune arthritis. I have learned to manage the pain and inflammation through diet and medicine, but the years that were missed in the original diagnosis were critical in me not preventing further joint damage. Had they taken the time to actually listen to me and what was going on, I could have prevented some of the irreversible damage that was done to my joints.

They do not take patient complaints seriously. They upcharge on everything, even making an appointment has a fee. What happened to “do no harm”?

Bad experience…. I got out With doubts.