Relax The Back

I ordered a beautiful leather zero gravity recliner from the Walnut Creek Relax The Back. The staff was so helpful in me choosing the right one and Rob delivered it and set it up and showed me all of the settings. The entire experience was fantastic!

My experience with Relax the Back was the best. Everything I wanted was accommodated, which led to buying this Human Touch massage chair. As you can see, I'm not the only one that enjoys this chair. My body has benefitted greatly because of my daily massages!!!

Kevin was very helpful for comparing recliners and working with me to get the best one for my back. He also was flexible at arranging delivery at set up. The store is very nice and modern.
I have purchased many items from Relax the Back and they are overall excellent.

Does your back hurt? Do you spend a lot of time thinking about how your back hurts, trying to stretch it, massage it, crack it, foam roll it? Are you uncomfortable laying in bed, sitting in chairs? Sometimes you can eat right, exercise, do everything you are supposed to, try traditional medicine, chiropractors, acupuncture, cupping, meditation, you name it and the pain just comes back. You need products in your life that are designed to reduce your back pain and are proven to work.

This is where Relax the Back comes in. It’s a whole store that realizes there are a lot of people like us who just wants products that can help us feel better when we use them. I had a “stressless” chair I bought about 20 years ago that was the best of its era, but not a perfect fit for me due to my long legs. At this point in my life, even that chair had become uncomfortable. I had reached my limit, and today was the day I decided to buy a new chair.

I went to Relax the Back at 1152 Locust Street in Walnut Creek, CA. As soon as I entered the door, I was greeted by James the Manager of the store. I told him that I had weird proportions, and I was looking to sit in some chairs to try them out. James quickly began to show me chairs. He explained the features, colors, and options available. He listened to neck and back pain issues. We swapped exercise stories. He was patient, he helped me adjust the chairs to my size. At no point did he try to sell me anything in particular. He was just looking to help me find what worked for me. James’s expertise, knowledge, personality, and demeanor are all exceptional.

I had tried 0 gravity chairs before, but I had never tried the ones at Relax the Back. I can make up my mind very quickly and am very particular. I expected a chair to be a clear standout winner, and regardless of price, that would be my chair. Not the case. There were at least four different models of chairs, each with unique features, that were outstanding. They made me realize immediately that I had waited much too long in investigating new chairs. There are new chairs out there that are infinitely adjustable and will fit people with long legs now. I had suffered years in an outdated chair without knowing any better.

My advice for anyone with back pain near the Bay Area is to go to Relax the Back in Walnut Creek, talk to James, and try out their products! Don’t do what everyone does - start by looking at the prices. Look at prices after you’ve compared chairs and narrowed the list down or the price will bias your evaluations and cloud your judgment of what will help you the most. If you spend the next few years sitting in a chair that didn’t quite fit, or one that wasn’t quite the best, the dollars you saved won’t make you feel any better. (But the more expensive chair that fit better might have.)

James let me sit in all the chairs and take as long as I wanted. I spent about two hours just sitting in chairs, each one long enough to get a real feel of what it would be like to own it. I narrowed the choices down, then had my family join me, and they sat in chairs and provided feedback. It was really tough to pick out a single chair because for the first time in my life, several fit me like a glove. For me, the “PC420 Manual Classic Perfect Chair Zero Gravity Recliner” was the one that I was looking for.

The chair fits my long legs as if it was designed specifically for me. I don’t need to recline it fully to zero gravity, 3/4’s is the perfect setting. My back stopped hurting when I was in that position. I didn’t move. I sat there and had all my conversations with James soaking in every second of pain free sitting the chair. My Wife worked with James to find the right colors for the chair, and the sale was made. I look forward to it being delivered soon and being able to relax for years without pain. (And if I picked the wrong one, I have 30 days to return it as long as it’s in the original condition and I pay for delivery.)

A nice spacious store with lots of great products to choose from. Very knowledgeable and courteous staff. I have been using a recliner and 2 office chairs that I got from the store and they really did wonders for my back pain. Highly recommended.

Thank you so much for the awesome customer service by Janes at the Walnut Creek branch. He made sure I receive my chair massager as soon as I can by following up & updating me.
I actually received it like a few days after & it was assembled at my house.
Everything was how I imagined it to be! My family are all loving the fact that we now have a great chair massager & don’t have to go to a massage place anymore especially now with the pandemic going on.
Thank you so much again for the great service as well as having a great product! I’m definitely sharing this with my friends who wants one too.

Mike was great. Fixed a chair that I had brought there several years ago that was still under warranty. No problems, requested the broken parts, called several days later, returned and he replaced the parts, and proceeded to adjust chair to my specifications before I left. Great service. Thank you.

Kevin gave me absolutely terrific service! I am a very tall individual, and finding an office chair that would work for me was a challenge. But Kevin worked very hard to find a custom solution for me, and I can't express enough how grateful I am for his help. Highly recommended.

My husband was in great pain from stage IV cancer and could not sit comfortably or get out of any of our chairs and Kevin was a miracle worker getting our Luma Lift Chair delivered in record time -- the first time he sat in the chair was the first time in a long time I have seen my husband smile! Thank you Kevin, you are amazing (and thank you to Juan for working so hard to get the chair delivered and set up so fast).

In 5 minutes, they sold me a pillow for side sleeping and changed my life. Also did the exercises in the book they sell. Pain free ever since. (And this is after many sessions of physical therapy that did nothing at all for me). Big thumbs up.

The chairs sell themselves. There are variations for comfort, health issues and personal needs. I brought my brother to this store due to his back needing relief when in a chair. As soon as he laid back in a chair his comfort level greatly improved. Thank you

Very knowledgable, responsive, and helpful. Kevin is great. When I need anything related to backs (whether a chair, cushion or whatever), this is the first place I'll go.

Extremely knowledgeable in helping me choose the right ergonomic office chair.
Then they helped me dial it in for my custom needs.
Very happy with my x-chair

Quality products sold by knowledgeable and friendly people. Love the World chair I bought; didn’t love the price, but it’s a forever purchase for my health so overall worth it.

Sales rep was very knowledgeable about the features of both chairs I was choosing from based on my needs. Love my chair!

Lovely store - had just the back pillow I needed! Sean is a terrific salesperson - very knowledgeable and patient.

I asked lots of questions sat in a variety of chairs and found the one for me. I recommend this store to anyone with back issues for a great chair.

Wonderful! We went to the store, got attentive service, found just what we were looking for and it was delivered, I think, free.....

I had a good experience at this store. The staff was helpful and organized.

Great customer service! Wonderful products.