Sports Basement Walnut Creek

Is there a better sporting goods store in the area? I truly believe active people want great products at a good price without being flashy. And we certainly don’t want some marketing exec pushing brands at us that we don’t want (ie: Under Armour). Sports Basement has several locations and although they are clean and filled with products, the locations are not shiny and have old furniture inside for resting. The employees look like they belong outside on the trails or on a court or pool, which gives me a sense they know the products well. You get the same thing at REI, but I still like Sports Basement better especially since they have the Basement program that gives back to the community. Be sure to join. It really helps local people.
As a side note, someone crashed into my truck the last time I was there and a witness came running into the store so they could announce to everyone what happened. Thankfully, I heard the announcement and ran out to assess. The person was leaving me a note with her contact info so it all worked out. We are one community and Sports Basement is part of that hub.

Sports Basement in Walnut Creek is a great store for any sports related supplies and needs. I especially like the people in their bike department. They are all very helpful and knowledgeable. Prices are good and they frequently have very good sales promotions on quality items. Definitely an A +!

Great place to shop and always has deals. I purchased a pair of skis, boots and binders. I am very happy with their staff, interaction, and knowledge. We usually rent our ski equipments from them as well. Highly recommended.

I’d like to start with: I RARELY write reviews.

There’s a certain level of customer service every customer deserves from their retail counterparts — what I received today was above and beyond. I recently purchased a pair of snowboard boots that I needed in hand by the end of the week. My call was strictly to see what the status of my order was. Online all it says was “shipped”, but it gave no detail as to where it was, how long it’ll take for me to receive, or anyway to contact corporate (by cell) to ask. It seemed like if I wanted answers , I’d have to draft an email, wait days for a response, and even then I’d have to be ok with the answer being “your product has been shipped and is in transit.” Because at the end of the day, there really was no tracking number.

My first thought was to call the store that I knew they were coming from…… That said, I called the wrong store (I called walnut creek and not SF like I should have), and a gentleman named Hector picked up the phone. At this point, he could’ve mentioned I called the wrong store, which is fair. He could’ve mentioned “it shows in transit” and to “please contact corporate by email with questions” — also fair. Instead, Hector stayed on the call with me, crossed the order time with when the shipment trucks pick up, dug some more and figured a rough estimate of when I would receive the boot, and added a footnote to the order letting the deliverer know that I will need my order by end of week. He also gave the deliverer multiple options on how we can make sure I get my boots in time. This isn’t Hectors job to do so, he doesn’t handle stock or transit — especially out of stores he isn’t located in. Hes not a manager or anything. Hes just a worker who wanted to see my order get to me in time.

This was all today. And at this point, I wouldn’t be mad if the boots didn’t arrive on time. Hector can’t control that nor can I. I’m leaving this review to show that the intention and care is there — and as a customer, that’s what I like to see. 10/10 experience.

Friendly, helpful, knowledgeable are the words that best describe the staff. I was looking for a new pair of ski boots and Garrett was such a pro. These are the kinds of employees that just make shopping somewhere golden. If I want to save a few bucks, I can
shop online. But if I want knowledge about a product and service. nothing matches knowledgeable staff.

I went in for some new shoes and to window shop for a bike. The employees in the shoe department were super knowledgeable and able to help me select the correct shoes for my foot type. The bike salesman picked the perfect bike out for me and my needs. I know absolutely nothing about bikes, but felt like I received a quick training. No pressure to buy anything in any department. I'm excited to go back and purchase my bike this weekend.

The employees at Sports Basement are always helpful and pleasant. Dropped in today for an exchange - list the receipt but because I was basementer, they looked up my purchase records and it was no problem.

Had a great experience. Store was clean and all staff were helpful and friendly. A staffer from the shoe department was especially helpful and really knew his stuff!

Antonio in the bike shop is fantastic. I stopped off after riding Shell Ridge on my gravel bike (which I bought at SB). I was hearing brake noise. Antonio gave me a fast and affordable disc brake job. He explained everything clearly. Thanks Antonio and Sports Basement!

Every kind of sport gear, clothing, shoes,and accessories for both kids, teens, adults, and groups is sold here usually at a discounted price.

Friendly Staff is approachable and knowledgeable. There is no hard sell here. What I was pleasantly surprised was how easy & quick it is to rent sports gear for not just me, but the whole family. Rental prices are reasonable for high quality, name brand, barely used sports clothing and gear - I rented snow boots for Tahoe. They were warm and my feet were dry.

Sports Basement has a great selection of kids sports stuff and rents kids snow gear starting at 12 -18 months old. Totally makes sense to rent if you only go to Tahoe once a year and the Rental department will tell you that instead of buying.

Their weekend rental is from Thursday to Monday will returning done by Tuesday. Sports Basement will not charge a rental fee if you cannot get to Tahoe because of snow conditions.

Went to Sports Basement to look for shoes for someone else i didn’t know the size of, also couldn’t seem to find the ones i was after but a very helpful associate named Ryan who was working the shoes department at the timehelped me immensely as he was the same age as the person i was gifting shoes to. Actually he was his age and they were about the same height/size and we put our heads together and settled on a size that would be the best bet for my buddy. Thank you Ryan for being such a help and even providing me with many different shoes that were similar to the ones i was after.

Everybody that works there is knowledgeable and friendly! The customer service experiences I have had
there have all been outstanding! Try them.You won't be disappointed.

Needed a specific part and the employee working in the back bike shop area was very helpful and just a nice guy probably distracted him from his work a little too long from just chatting. Over all highly recommend this store, helpful nice employees what more can you really ask for lol

This is a great place to get the finest ski apparel and equipment. We purchased boots and bindings and were impressed by the staff knowledge.

Robin at the Walnut Creek store went ABOVE and BEYOND for me relating to a tennis issue. She resolved it swiftly and professionally and won a customer for life. I would not go anywhere else for my sports equipment needs. BRAVO to Robin and the team.

They are the best! We booked at trip to Thailand through them and they had everything we needed from luggage to motorbike rentals.

Just kidding! But they did have everything we needed for our trip to Thailand such as luggage, travel clothes, swimwear (in January), sunglasses, backpacks, pillows, I mean everything! The staff is super helpful and got us all set.

I have been getting my skiing and mountain biking gear from them for years. Their knowledgeable and friendly staff always gets me set up to shred!

Great Service, went to buy Hoka shoes. Tasha was extremely knowledgeable and helpful. Spent 30 minutes helping us to find the right shoe for me and my wife. The Cashier was also very pleasant. Great shopping experience. So impressed that four weeks later made another trip and bought couple of pairs. Guys 👍. Highly recommend them

Always a friendly and easy going experience during checkout.

Cashier was more than helpful and friendly in regards to taking his time to show me a Garmin behind the counter that was not on display.

we planned a day trip to yosemite + wanted to rent snow shows. this being our first time, we needed a bit of help. the young guy working in rentals was so friendly + helpful to us beginners. plus, i love their return policy. it gives you enough time to return items without extra costs.

Five stars and a big shout out to the bike shop at the Sports Basement store in Walnut Creek. We purchased an Aventon Pace 500.2 electric cruiser bike that came with a defective battery. Before we knew the cause of our problem (the motor kept shutting down), Brian, the lead mechanic, ran all kinds of diagnostics, and spent time with Aventon customer service before reaching a diagnosis. When Aventon was unable provide a timeline to ship a replacement battery, Brian arranged for a no additional cost exchange for a newer (and somewhat more expensive) Pace 500.3 model cruiser, which my wife is now happily riding. This is just the latest example of the fine customer service we have experienced at the bike shop. On several occasions Mario or one of his colleagues was able to quickly repair flats caused by goat head thorns that I'd somehow attracted on the trails around Walnut Creek. While we still maintain our REI membership, we look for every opportunity to first shop at the Sports Basement store in Walnut Creek. Big fans!