Encina Bicycle Center

I purchased my bike in the other store near Clayton, but any problems you have, you can take it to any Encina Bicycle, and this is awesome! After one month using my bike, I had a little problem in the rear wheel, and Everret took take of my Bike in the same moment I got in! The store is amazing, with a lot of options and good prices, they have a rental session outside and also a lot of products on sale with good discounts! If you buy your bike over there, they will take care of you, and my cost was $0!!!
Everret was super friendly since the first time we went over to this store. He is an amazing guy, and I definitely recommend you look for him. 5 starts, thanks a lot!

This shop is awesome! I was looking everywhere for Rime 2.0 shoes in 8.5s and they seemed to be non-existent. The store's from Specialized page were thousands of miles away, had inaccurate stock, or simply didn't ship. But not Encina's Cycling Center! (better wordplay, feel free to use that ;P) Very pleased to have these show up just a few days later rather than a "we're sorry..." email. Thanks again!

Very nice and helpful! Great people!

I have been trying to get my brake fix for a while. Most places don't want to touch my bike as it is an electronic bike. I have been trying to get it fixed for months. They took it no problem and fixed them in less than 10mins.

I will start getting my services here for now on!

These guys are the best. Need an adjustment? Not a problem. Prices are fair, selection is great. Attitudes are always positive.

The rental experience was smooth, the bike was in great order, and they didn't seem to mind that I'd used up all the break pads riding down Mt. Diablo! Definitely recommend, especially the close proximity to the trails on the mountain.

Great bike shop with a good selection of road bikes available to rent. I rented a 2017 Specialized Roubaix for a few days, including a ride up Mount Diablo. Their rental prices are very reasonable and they set the bike up to my preferences in a few minutes. The Roubaix was in good condition. I'll definitely rent from them again during future visits to the East Bay are.

Got hooked into this shop because it was the only one that had the bike model and size I was looking for (actually, the sister store, in Clayton). Just brought the bike back (which I love) for it's first tune up, and found that while it would take 2 weeks to get the tune up done. The derailleur had shifted out of place, so I left the bike, and fixed up the one it's replacing.

It took the full two weeks to get the bike back, but it was in perfect shape when I picked it up. As I was waiting to get the bike, I heard them again quoting 2 week wait times for getting bikes fixed. I was not disposed to give a great review, but I can see why they have a 2 week backlog. Tech's seemed all quite competent and absolutely a team.

As I was waiting to pick up the bike, I found a seat of type I was looking for (think living room sofa), and the tech who brought the bike back got it swapped onto the bike right then. All interactions with other customers confirmed a level of competence that was impressive. If I didn't have a great shop near my house, I'd definitely be a steady customer. If something happens to my neighborhood shop, I would definitely use them for the big tune-ups.

The owner has to be someone great to have a workplace this good, at least from what I saw. The whole thing made me pleased with the entire experience.

Awesome bike shop! Came in for a road bike rental. Guys spent ages setting the bike up perfectly and it was great value. Super friendly and helpful staff, totally recommend.

I have had the good fortune of living in Clayton for 20+ years. We have purchased several bikes from the Clayton store. Today, however I treated myself to a new specialized series 2 stump jumper! The Clayton staff was amazing. They told me a lot about the bike they just didn’t have my size. There level of knowledge on bikes is very comforting.

Today in Walnut Creek Everett and another young man took me thru the entire bike and we sealed the deal. Everett was awesome I told him I haven’t rode mountain bikes in about 10 years, and he gave me ton of great info, explained everything perfectly. Also suggested some basic riding gear that I also bought. You can’t buy this kind of customer service these days in any industry. Such a great experience! I will be a customer for years to come!

Amazing staff and customer service, brought my son's electric bike in as one of the wheels went flat on a Friday evening. The guy was straight forward that he was unsure if he would be able to get it finished over the weekend. So we didn't expect to have it back until Monday, but he said he would try to work it in as they are tuffer than a standard bike to repair.
Come today Saturday, I received a call in the Morning that it was done, WHAT 😁 that's amazing. Go to pay the quote he gave me for labor and parts, to find out it was not was expected and it was less than what we were going to originally have to pay, and they did extra work that was not expected. I am so happy with the quality and the work they performed.. Don't hesitate they are an honest business.

Excellent experience with the team at Encina Bikes. Brought my Specialized bike in for a couple of minor noises for them to diagnose - They identified an issue with the frame that needed to be addressed by Specialized. They drove the entire process end to end, and communicated frequently during the process. Very thankful for their assistance!

My wife and I had been searching for a low entry bicycle and were not having any luck. We called Encina Bicycle Center in Clayton and they didn’t have what we were looking for, but called their other stores and found out the bikes were available at their Walnut Creek location! We called the Walnut Creek location and they agreed to place them on hold until we arrived. We jumped in our car and drove an hour and a half to the location, where the bikes were waiting for us with a Hold tag visible on each one. We took them for a test spin and asked some questions. The staff was extremely knowledgeable and helpful. We bought the bikes and couldn’t be happier with them! Highly recommend Encina Bicycle Center

A friend and I bought two amazing SC Bronson's from this shop. Tim is such a great guy, very personable and willing to go the distance to make the overall experience pleasant and easy going. Where as when I scouted out the purchase with other east bay shops... the experience was not the same. Most all the other shops I inquired on, with a couple of exceptions, were not personable or willing to work out a deal and condescending - presuming I knew nothing without engaging with me. Either they were too pompous and indecisive on their pricing... couldn't commit or too corporate and disconnected.

Tim was willing to work with me, answered my questions, provided a truly amazing deal and has the best staff. His team of mechanics are knowledgeable, quick and efficient, very approachable, personable and fun to "talk shop" with. Chris is such a great guy and very competent as a mechanic. Super smart, friendly and very helpful. Can say the same about Jeff too... as well as the other guys. Just a stellar team.

There have been a couple of scenarios where I needed an adjustment, broken chain fix, etc... Tim and his crew fixed me up on the spot and had me back on the trail in minutes with no charge. BEST customer service out there!!! I am happy to support this shop, buying everything I need from them.

I would HIGHLY recommend anyone interested in buying a bike, gear or just need their existing bike fixed/ upgraded to use Encina bikes. You will leave with a smile and want to come back again for anything bike!

My bike purchase experience was awesome! Tim had to special order my bike size and even gave me an extra $50 discount, without me asking! I highly recommend this shop to anyone. They are informative, honest and service driven. I expect to purchase all my bike need in this shop.

Girlfriend bought a bike online and all the bike shops we called said they were weeks out to be able to help with the brake lines and other components to make it safe to ride. Called and Daniel said they would take a look at it to see what they could do before we scheduled an appointment. Dropped the bike at 11am and picked it up same day in a matter of hours. If you need help, Daniel is the man, and will take care of your needs as best he can. Appreciate the quality customer service and vouching for us!

I stopped into The bike center with my son for his bday. He picked out a bike - specialized rock hopper but they didn’t have it in the color and size he needed- they located the needed size and color at their second store next to Wholefoods, called down and arranged everything for us. Jerrod, was great , he fitted my son for a new helmet as well that matched the bike. Good guys, I recommend this place ... try it out .

I came to this shop after taking 10 years from my BMX lifestyle of riding. The level of expertise by the staff as well as the pricing was excellent. The service was expedient and they have always been willing to help with advice. They have fixed my flat a couple times at costs. I can't speak on what may have happened a few years back but these guys are outstanding

Awesome experience with John at Encina. My cousin and I bought two hybrids from John who was super patient and knowledgeable. Even had us try other models at the Clayton store to find the best bike for what we were looking for. Great prices and service overall. Thanks!

Dave, a mechanic at this shop, is top notch. He looked hard for a couple of pinch bolts I needed, and could not find them in his stock. I left and was backing out of my parking spot, a good ways from the store.

Dave chased me down, he found brand new ones individually sealed.
I was so impressed he did that to help me for two $6 bolts. To support a good shop, I also bought a nice Park allen tool. Great job, great shop.

Arrived a little before 10 am on Saturday. Watched the guys pull out all the bikes. Pretty cool. Was able to have a tire and tube replaced on the spot within minutes. Excellent customer service. Gave us tips on how to avoid future blowouts. (Over inflation)
Bottom line, support small businesses.