Contra Costa County Health Plan

95% of my visits here and Care from Contra Costa County health have been excellent. Dr. McDonald, Opthalmology, and his team are fabulous.He even helped me arrange to get a measles blood test and other things which I had trouble setting up on the phone. When you call the advice nurse they are always very helpful. Getting an appointment: leave your phone number and they’ll always call you back, within the hour. And with the online App:MyChart, you can request a doctors appointment and ask questions and they always answer.
The doctors and nurses all seem to be very happy —-always very very helpful. I can’t say enough good things about this health plan and their services and practitioners. it’s really excellent. My husband has John Muir and he Can’t believe the excellent service that I get here. I’m very lucky to have this health plan.

I have had nothing but good experiences at the Martinez Health Center! NP Shannon Dockham is great!! :)

You pretty much have to be dying in order to get into the urgent care.
I have been having issues with my arm for 10+ years and had a flare up that was so bad I couldn't move my arm. The advice nurse informed me that I 'barely passed' in order to be seen at urgent care. How could I 'barely pass' when I couldn't even move my arm??
I don't even bother calling them anymore and pay out of pocket elsewhere. Calling them is a waste of time.

Terrible terrible insurance company with terrible doctors! Got Tenitis and went to go see a doctor, who took one 2 second look at my nose and declared that i had allergies despite strong objections that ive never had allergic symptoms before in my life and that i had been tested for allergies before.1 month later i went back to see my primary care doctor (irena pyrakova or something close) who didnt even inspect me! At all! I told her my symptoms had not gone away and in fact may be worse at certain times. She ignored all the things i said, and suggested i keep trying anti-histamines despite already having been taking them for a month. Now im just stuck with tenitis, slowly losing my hearing, potentially with some sort infection, and none of the doctors want to listen to me about whats going on. Its criminal. I never ever thought id regret voting for obama and subsequent obamacare, but i also never thought id meet doctors who are unwilling to do the bare mininum.

Get out of poverty and do not deal with low budget health insurance. Your health will be struggling for the rest of your life. They do not help you here. Very low quality.

I have 20 days trying to reach somebody who can help me I move from San Francisco to East Bay the line is always Busy, Dear give you the option to return calls but when they call you back Is an operator that Hang you up. It’s a really really bad service.

I totally agree about the operators. I’m on hold now and don’t know what for because the guy on the line mumbled every response and just put me on hold for 20min now. I wish we had names to put them on blast. This is annoying and frustrating.

I just moved to the county and every time I call they are very rude.

Worse