AIR Import Repairs

I’ve used AIR for years. I used to be in the auto body business and we used John and his guys. They do a awesome job! I’ve never had one problem or complaint with them. They worked on my BMW yesterday and again everything was first rate!!!

Reached out to AIR Import after taking my luxury SUV to a collision repair shop on S. Tacoma Way (where they caused mechanical damage).
The collision center denied responsibility even though the vehicle drove fine when it was dropped off.
I called AIR and coordinated with them to get it towed and delivered to the shop. AIR was able to make the repair and get me back on the road.

Time and time again, AIR has gone above and beyond excellent vehicle service for me and my family. John and his staff are friendly, honest, understanding, and truly willing to help those in need. Over the years we've taken our vehicles there for standard maintenance, but also consulted with them at times when I wanted to grow my DIY skills. On many occasions they've helped us out of a jam, providing assistance on non-standard issues just because they're good people. To me AIR sets a gold standard through trustworthiness, general kindness, and standing behind their work. They deserve more than 5-stars!

I can't believe I haven't rated these guys before! I've come here for years with my last 3 cars (2 Hondas and a Mazda). They have great prices, and they are quick (while still being accurate) when they are diagnosing a problem with your car. They will let you know what is wrong, and will let you know the severity and how long you can go without getting certain parts fixed. Great customer service!

Low price, quality work, and honesty.

They did great work on my 328 I BMW for half the price the BMW dealership quoted me at. They even found a problem that was still covered under the BMW warranty, and suggested I take it there to have it fixed for free. They could have not told me about the warranty, and charged me for the work. My car runs like it's brand new.

Thanks guys!!

The AIR crew is great. They work on all our euro cars. Consider them for a pre-purchase inspection before your next used car purchase. They will help identify what you are investing in which may help you negotiate a better deal if work is needed. No surprises from the AIR team. Fair pricing and super knowledgeable team. They are the Pierce county German car experts.

I have been taking my Volvos to AIR since moving to this area in 2003. John and his crew have proved themselves professional, fair, patient and most knowledgeable. I have never felt patronized by them because I am "just a woman" and fully intend to continue having my car serviced there until it no longer runs. I trust John to let me know when that time has arrived. I highly recommend AIR for excellent service,reliability and honesty,

I had been going to the Audi dealership in Fife for years, and for years I felt foolish for letting myself be ripped off for work done on my car. So I decided to check out AIR for a major repair. I compared prices for the timing belt/water pump. AIR was $1k less than the dealership quote, which lured me in the door. My 2008 Audi needed more stuff done (motor mounts and an expensive gasket). Although it was a big chunk of change my car no longer leaks oil or shudders. I was able to call and speak with Karla about my concern over taking a long trip. The trip to California went without a problem, or a drop of oil. I found the work done at AIR to exceed that that I had gotten done at the dealership. I am glad I found an alternative to the dealer that is honest and competent!

After a misplaced key (accidentally pocketed by a family member who will remain nameless) delayed my initial appointment for my BMW 3 series, they got me in promptly at the next opportunity.

Not only did they find the reason the car was having lean air codes and randomly stalling (a failed dipstick tube seal), they fixed it for barely more the cost of the diagnosis, and went so far as to advise me in detail about a couple other future recommendations.

The gentleman at the desk (apologies for blanking on his name) also answered my random questions patiently and knowledgeably.

An excellent experience, and worth recommending to others.

Very helpful and extremely nice. So thankful I found them to do my
Mercedes-Benz maintenance. So much more affordable and convenient. I’ll be a long time customer! Thank you again!

Prompt, professional and clean! Great spot for all your BMW repair needs that won't break the bank like the stealership!!

My wife and I have been going to AIR Imports for over 15 years. Great customer service and awesome service. From our domestic to foreign vehicles, these guys does it all.

Would definitely recommend AIR for all car mechanic needs. I've been coming here for the past 7 years or so and truly trust them with their judgements and work. Everyone goes above and beyond, and I'm really appreciative of the work they've done and continue doing.

I purchased a late model BMW only after talking to AIR. I wanted to get service from an independent company.
I purchased the car, had it serviced at AIR with NO surprises or "you had better fix the right front wheel or the engine might blow up"
I agreed to have the car serviced there in. the future

Short- I've taken my e30 bmw to them for work twice, and will be retuning whenever I need to.

Long- I try to repair and maintain my vehicles myself, and my current chariot is a 91, so most everything is fairly simple, but it's also a tight fit, and 27 year old metal and plastic is not always cooperative. Hence the first time I took it, to get the timing belt and water pump replaced, with parts that I had already. They performed the work perfectly, no more, no less, and for about $60 less than the best estimate from anyone on this side of the bridge. The second time, my driveshaft support failed out of town, on memorial day weekend. Being after hours, I couldn't get ahold of anyone directly, so I had it towed to a parking lot down the street, sent an email about it, and hoped it might get looked at by Friday. I called Tuesday, and was told it would get looked at Wednesday. I got a call again Wednesday with exactly what it needed and a breakdown of what each part cost, owing to previous experiences, I cross-shopped for parts to see if I could save some money. I could have, but only if I waited a week for shipping. The premium I would have paid to get the parts by Sunday matched their price to have it BY Friday. BY was the very important operative word, everything was done Thursday. I picked the car up the day I hoped it would be inspected by, and paid about the same same amount for labor as before, meaning they did it in about half the time I would have.

Bottom line- Go. You will receive fair prices, quality work, and excellent customer service and support.

Extremely helpful when I had my car towed there after hours, and left it in drop box overnight. They assessed issues and took care of it in a timely matter for reasonable cost. They earned a repeat customer!

Great service! Have used this place for my BMW on several occasions this year. Would recommend!

This place is amazing. The service was done and done right. I had the oils changed on my BMW X3 and saved a lot more than if I had gone to the dealer. No one I would trust my car with more than these guys!

As always, excellent service. John and his Team has been servicing our Volvos and BMW since 2014. Highly recommended.

We have been going to AIR for years and are always pleased with the results for both our Suburban and our Lexus. Prices are fair and the service is great.