Bob Smith MINI

With my lease about to end, Miklos Forgo of Bob Smith Mini walked me through the lengthy buyout process so that I was able to purchase my car. It's my 2nd time dealing with Miklos and Bob Smith and both times the experiences was pleasant and professional. I love the car and the service I've received from Miki and the other Mini staff at Bob Smith. When it's time for my next Mini, I'll get it from them. Eugenie Spirito

Process is slow, but that’s normal for any car your are getting. The employees were nice and let me go on a rocking test drive to really get comfortable with my car. If you like Mini Cooper this place is great and has a decent selection of new and used.

So! I took possession of my Brand New, 2024, Mini COOPER F56 yesterday. Love the car! But, that’s not what this rating is about….it’s about the Mini Team at the dealership. Everyone, and I mean everyone was open, honest, forthright….and frankly made the buying experience perfect. There is no "hard sale" with Mini’s…..the price is the price. But, the team can creatively work with you to get it to fit your budget.

Next: SHOUT OUT TO JACINDA! (Sales) I ordered mine from England. She knew the process, and set realistic expectations of how it was going to go. Always has a smile on her face, and positive attitude. Called me with updates, and frankly? She put up with my weirdness as a "Miniac!"

Also a shout out to Chris and Frank……cause they we helpful too. They didn’t treat me like a customer, per se. But got the deal done. I’d have a beer with them, no problem!

Thank you Mini Team!

Hawaii (Big Island) appreciates Miklos for all the professional assistance he , Frank, and Jacinda provided in purchasing our new Mini Clubman. It's not an easy task buying in Cali and shipping to the Big Island but, Bob Smith and more importantly Miklos, made it happen. Yes, there is paperwork, DMV, and Safety inspections that need to be coordinated along with the shipper (Pasha). The most important piece is Communication. Miklos and BS Mini were very prompt and followed through on every aspect of the process (just like they promised).

We've likely all experienced a decline in Customer Service due to "more efficient" computer chat and virtual assistance. With BS Mini, you deal directly with a live person who takes care of your particular process. It is the same experience I had with their Service Department. This is why going directly to the "Dealer" is worth the visit versus second, or third parties.

A Big Island Mahalo to Miklos and Team BS Mini!

Fantastic experience. My salesperson, Jacinda Olivas, is the best. Even though Jacinda knew from the start we were just looking, she took the time to answer all our questions. Most importantly, NO hard sell. We left the dealership to talk it over with my 18 year old daughter, Abby, the buyer. She really wanted to buy the Mini Cooper so we returned about an hour later and purchased the car from Jacinda. Who, by the way, happens to own the same model Mini Cooper. Figure the odds! After the finalization and receiving the keys, Jacinda again took extra time with my daughter to link my daughter’s phone to the car and explain all the buttons to her. (So many buttons!) As I said at the beginning, what a fantastic experience. Thank you Jacinda, you are the greatest!!

I know that money can't buy you happiness, but it can get you a new Mini convertible of your dreams! Jacinda Olivas has been so lovely throughout the whole process. Super friendly, very professional, answered every question I could think of and was super patient the whole time. She never pressured me and always made me feel like she was there to help me first and foremost.

I am really happy with my new car from Bob Smith Mini. Frank and Miki were very helpful throughout the process. I live 35 miles away from Calabasas so I reached out to Bob Smith via email. They were very helpful throughout the process and when I went to see my Mini, I knew it was exactly what I wanted. I really love my new Mini and am glad it all worked out great!

I just bought my 30th car, Bob Smith is one of the best dealers ive ever had the pleasure of working with. Jacinda was amazing, i ordered a vehicle, and she updated me throughout the whole process. I live 2 hours away, I was able to do the whole order process remotely, and when the car showed up, i went to pick it up and sign a few documents.

I really really like the "One Person" experience. Bob smith doesnt play the games where you are pushed back and forth to a finance department and sales manager to finish your purchase, the sales person handles the whole thing, from test drive to handing you the documents and your keys.

There are two closer BMW dealerships (SLO and Santa Maria) and i would drive 2.5 hours past either one of those to go to bob smith.

Mark and Matt are the best! Beautiful cars that are exciting to drive!

This review is for the service department.
Everyone is so helpful and friendly.
But a SUPER shout out for Matthew Bull who really goes out of his way for the customer. Always answers texts/calls and extremely professional,
He helped us out with out an appointment and got us on our way fast.
Very well run dealership!

Jannie in service was great, kept me updated on my car and made sure my car was in good hands. Highly recommend her and Bob Smith for your Mini service needs.

If you're looking for a fun car with a hassle free experience, check out Bob Smith Mini in Calabasas... Like most people, I dread purchasing cars and spending time at dealerships. Jacinda at Bob Smith was completely the opposite of what I expected. Fantastic pressure free sales.... answered all questions and kept in touch without being pushy. If you're in the market, go check them out!!!

Had a great experience yesterday at Bob Smith Mini in Calabasas. When I pulled up in my old Mini, there was Robert, whom I purchased my first Mini from in 2010. He, as usual, took great care of me along with Alexis and the entire financial crew. I'd love to do it all over again! Cheers!

Sales person Jacinda Olivas I had deal with, is very knowledgeable and friendly. She takes care about her customers not only before but after sale as well. Recommended.

The service was exceptional and my oil change was done in no time. Plus, they have some delicious food available. I'm more than satisfied with the overall experience.

I had a perfect experience buying the car of my dreams! Robert, aka RockStar, and Chris, worked with me and were incredibly helpful. Not only is my Mini the most incredible car, the service and the entire experience was flawless. Never been happier. Best purchase ever! Thank you for everything Rockstar, and Chris:)

Our experience at Bob Smith BMW, with Jacinda on the MINI side, was phenomenal. Buying a car can be nervewracking and stressful, but this was a much more pleasant experience than I've had in the past.
More importantly, I was given the opportunity for a proper test drive (none of this once around the block stuff), and even able to look at a car which hadn't been through detailing yet because I wanted to see the color combination in person.
Even after the decision was made and payments done, Jacinda took the extra time to show us the ins and outs of the features because I was unfamiliar with the nav system. And she followed up two days later to see if there were any questions.
I don't plan on getting another car for quite some time, but when I do, I know I'll be looking up Bob Smith once again.

My family and I have bought or leased 9 minis from Bob Smith over the course of the last 15 years and I couldn’t recommend them more. Micky (one of their salesmen) handled the lease on my last car and he has been great. I recently moved out of state and he was still willing to help me get into the right new car even though he won’t be getting anything out of the deal. I highly recommend Bob smith and Micky to anyone in the market for a mini/bmw.

Christopher and Jacinda made the experience great got my 2018 mini s within 1 day. Can’t say anymore because they know their stuff and make the experience so easy and straight forward

Bob Smith MINI was an amazing place to buy my MINI Cooper SE. Even during the car shortage, Bob Smith MINI had the perfect vehicle on lot for me. Jacinda was absolutely AMAZING in every aspect, and also helped answer all of my questions, even after I had purchased the car. Finance was quick and easy, the manager was very nice, and Rockstar was also very welcoming. I would definitely go back to Bob Smith MINI in the future.