McDonald's

Walking into McDonald's, you're met with the futuristic embrace of technology that's sweeping through the fast-food industry. While some may argue that tech-heavy approaches risk depersonalizing the dining experience, making any lapses in service more glaring, there's a shining beacon of exceptional customer service that stands out at this particular location: Donte.

Donte is the epitome of what excellent customer service looks like in an era where human interaction is becoming increasingly rare in fast-food chains. His attentiveness and genuine care for customers illuminate the space, transforming an otherwise ordinary visit into a memorable experience. He goes above and beyond to ensure that each customer feels valued and taken care of, a testament to the importance of human touch in the digital age.

This review not only celebrates McDonald's for embracing innovation but also, and more importantly, commends them for their impeccable choice in hiring individuals like Donte. His exceptional customer service skills prove that even in the most technology-driven settings, the human element remains irreplaceable and invaluable.

Kudos to Donte for making a significant impact and to McDonald's for recognizing the importance of outstanding customer service. It's employees like Donte who remind us that at the heart of every technological advancement, the true value still lies in personal connections and care.

Best Fish Filet and the Soda was nice and Cold. The French Fries were perfect 👌 hot and kind of salty just how I like them. They gave plenty of napkins and ketchup packets. The Staff was very courteous and very fast with my order. I went inside and ordered. You cannot eat inside and you cannot sit down anywhere inside. The Bathrooms were available and were super clean. Important as there are very few bathrooms available on the miles and many miles along the Malibu Beach Coastline in Los Angeles in California. This particular McDonald's is located on Pacific Coast Highway 1 in Malibu and is right across the street from the Famous "NOBU" RESTAURANT!!!!! The Employees at this McDonald's were wearing masks and gloves and constantly cleaning and wiping down and sanitizing everything inside and out of the McDonald's!!!!!

I was discharged from the hospital UCLA yesterday and was starving for a BIG MAC ATTACK I had no money because of a mini stroke I had on the beach and all my credentials were stolen but low and behold someone so saw my struggle and offered to buy me a Big Mac that guy was a blessing to me greater than anything. Thank You Mc Donald's for being the lifesaver of BURGERS when hospital food is the worst...

Very nice staff. The branch is clean.
Short waiting times.

The burgers are extremely good and the fries are always fresh.

There are enough parking spaces.

And the view of the Pacific is fantastic.

Very nice staff, great location 😍 in Malibu. It's McDonald's, so as expected foodwise :).

I love the coffe and fries. Nice crew in Malibu location.

Every time I have a late night drive I stop for a large hot chocolate for the road. It's as good as it gets here - hot, not too sweet, and lasts all the way home.

We stopped by here at night on our way down the PCH. Easily the best McNuggets I've had. Maybe they're doing something right. You still can't sit inside, but drive thru and bathrooms were open.

The fries are super good... McDonald's fries are always good... No question. But this location.... I don't know what they do... Must be made 'with love'... These fries tasted hella good!

Best McDonald I’ve ever been to…. I come here almost every day on my lunch break and they are the only ones that have fresh French fries every time I go and the employees are awesome!!! keep it up guys!!!!!

Honestly the best mcdonalds I've had, customer service and food quality was delicious. Absolutely amazing and awesome workers

Stopped by to use the facilities and the restaurant was immaculate from the sanitized good clean smell of the restroom to the order and dining area The employees were constantly cleaning and the drink area and everywhere in general looked up to date not worn or run down very well job. Drinks and Happy meal was great.

I love this place such a convenient place for me. Not many drive thrus around here so I really appreciate it. Workers are friendly and I always get the right order. Love it here so much I even bought one of their t shirts which has Ronald McDonald surfing. So cute.

Cheap options. Good localization.

August 1 2022 Night Shift. I just went to this McDonald’s and was reminded of why I always go to this McDonald’s. There is never a long line like I’ve seen at virtually every other McDonald’s. I ordered and the workers there are pleasant on the speaker and at the window. They greet you with “sir” and “ma’am”. I got the food and the fries were HOT and FRESH, the McDouble I ordered looked like the one on the commercial. Phenomenal service and no this is NOT a fake review. Lol

Good customer service and foods are better than before. The coffee is fresh and cold.

Rock solid and exactly what I expected. Hot, fast food that was consistent and tastey in a clean environment. I still have a pref for ordering in person (vice the self-help screens) but it wasn't too hard and I figured it out quickly. Nice Job McD's.

Was able to stop and eat lunch inside. The staff was friendly and service was fast. The dinning area was clean as well as the bathrooms. The food was fresh and delicious. Would definitely go back again.

Good food, service cleanliness

Great location, clean. Food even tasted better. Had a pretty descent cappuccino ... which is hard to find these days.