Hannula David R DDS

I've been going to 6th Ave. Dental Care for many years. They are always kind, courteous, respectful, and caring. Their staff is consistently professional. They are meticulous about their use of notes and records so that I have had a long-term continuity of care. That is very important to me.

I've been going here for 10+ years and now take my kids. High quality dental care that's upfront, fair and friendly. Highly recommend.

Best dental experience I've had - and I've seen a LOT of dentists!

Very professional and friendly. Appreciate the staff. Keep up the great work!

I have been a patient of Dr. Hannula’s off and on for 20 years or so. Earlier this year I called, and made an appointment to have my teeth cleaned. When I made the appointment and gave them my new insurance information over the phone.

The day of the appointment, I checked in and gave the receptionist my insurance information again. I took a seat in the lobby and was called back for the teeth cleaning a short time later.

After the cleaning the dental assistant informed me that I would need to make three more follow up appointments for further work that I needed to have done on my teeth.

Ok, no problem. The dental assistants have always done very good work and I trust their opinion. Also, now have very good city employee sponsored insurance. With a very low out of pocket expense.

So, I got out up out of the chair and went back up to the receptionist at the front desk and made further follow up appointments.

As I left Dr. Hannula’s office and was driving home, the receptionist called me. The receptionist stated they do NOT accept the insurance I just provided them, and I am fully finically responsible for the cleaning I just received. Also, any further follow up appointments where I would be receiving services. I would be paying out of pocket.

WAIT WHAT….. When I made my appointment, I gave you my insurance information over the phone prior to any services received. I again gave my insurance information before I received services. Now you are telling me you don’t accept my insurance and I am fully finically responsible for the services I just received and any further follow up appointments I scheduled.........

WOW, OK. I will admit I am partially responsible for not checking with who my insurance provider contracted with prior to receiving services.

However, I think when a high-end dentist establishment asks for your insurance information numerous times prior to services. They should know what insurance they accept and what ones they don’t accept.

I work for and am insured by the largest city in Washington, it’s not like I have cut-rate insurance.

I later called and explained the situation to the billing department. They stated they would be willing to credit me 20% off the services I received. I am still paying around $200 for services I should have been paying $5 for with my insurance.

Dr. Hannula and his staff have always done very good work for me and my family members. However, this incident has left a very bad taste in my mouth (no pun intended) and I will not be seeking future dental services.