Jenderuss Forensic Accounting

I have been with Jenderuss for over 8 years. Their business has grown and to be fair, there were growing pains in the early years when Jennifer was short staffed and at max capacity. In the past two years I have noticed an improvement in response times and have been very happy with the service. Jennifer is focused on finding all tax savings within the letter of the law. She pushes, but always has a documentation and justification in case an audit occurs. The fact that we haven't been audited speaks to the thoroughness of the filings and strategy.
Their fees are reasonable and the tax savings they find helps their service pay for itself. I highly recommend Jennifer and her team.

Always willing and able to answer my questions and provided me with a great profit and loss excel book upon sign up that made it easy to enter my businesses finances where they needed to be. I was able to deduct a lot more than I was aware of!

I used them to prepare last year's taxes, and to help me get my LLC and to do my monthly payroll. I was a newbie in the business accounting field, so it took me awhile to become aware that I was paying significantly more (twice as much) than other colleagues for the same services. I also feel that I was promised a lot more in terms of personal service than I got-- in fact, I would characterize some communication as rude, such as when "wrong and late" was scrawled on one of my spreadsheets, when in fact a courtesy phone call could have alerted me to my mistake. Fees were not always disclosed in advance and as I mentioned, were very high. Example: $700 to do corporate taxes and $275 to do very basic personal taxes (This is literally 2X more than the accountant I transferred to.) The accountant, Jennifer Jones, was talking very fast when she told me the cost and urged me to act at once when I expressed hesitation about filing. It was actually her pressured speech that caused me to question whether I should explore other options. Payroll and quarterly report fees also cost approximately twice as much as other accountants.
Finally--and this would be petty if it didn't happen in the context of poor customer service-- Jennifer ignored my direction to discontinue using the debit card I had on file with them since I was changing banks and drawing my account balance down prior to closing it. The $45 fee she charged for the 1099 she prepared (for the services they had provided) ended up also costing me a $37 overdraft fee from the bank.
On the positive side, I had a few conversations earlier last year with an employee, Maggie Jones, who was always helpful if and when I initiated contact. And my current accountant stated that the binder I was provided with my LCC was thorough.

I was a long time customer of Jennifer until I parted ways with her in 2018 as a result of a series of quality issues with her employee's work product leaving me with the task of resolving the issues with the IRS. When Jenderuss was largely Jennifer the work quality was much superior but in recent years I found it lacking based on what I was being charged.

Absolutely horrible experience, from payroll to personal accounting. Do not use their services.