AT&T Store

I had a problem with my new cell phone that I purchased. Salesperson who helped me did not follow store policy and let me leave the store without opening the phone box and turning it on to ensure that I have purchased the right phone and everything else is good to go. Came home and realized that I have received the wrong phone therefore I had to go back to the store. By the time I got there they were ready to close the store. But manager name Cassandra and salesperson name Christine invited me into the store, and they were more than happy to assist me. Come to find out that it wasn't a simple fix. I ended up staying at the store 1 hour and 30 minutes trying to fix the issues. Entire time Cassandra and Christine not once showed unprofessional manner. I was so impressed with their professionalism even though I was upset that I had to stay there hour and 30 minutes I was totally blown away by the store manager and sales representative professional attitude toward me. EXCELLENT CUSTOMER SERVICE!!!!!!!!!!

Great customer service!
After couple weeks trying different at&t stores and being disappointed with customer service. We end up to these amazing people Christine and Jenna. We were upgrading our phones and my son forgot his password but they were patiently solved our problem by spending more than 3 hours with us and talking to my teenage son very nice.

Came in to the shop to trade my phone in and we had the pleasure of working with Jenine!

She was so sweet and helpful; it was a total delight!

Not to mention, we were in and out, which we loved!

Will be telling all my colleagues to go this shop from here on out!

Cassandra helped us today and she was exceptional. We have come to this store every year around this time, and our visit today was exceptional - especially compared to past years. It was a 10+ visit. She knew how to help us with numerous issues with business and personal phones. Thank you!!

Great customer service. We were purchasing 2 new phones while adding our kids to our plan but putting our numbers on the new phones. Cassandra couldn’t have been better to us. She was extremely knowledgeable. She even stayed late to help us with everything.

Cassandra was on it when I walked in the door! She set up a back up phone I had to replace a phone that was stolen for my daughter and didn’t charge me for the SIM card! Also got a discount for charger I bought as well. Thank you!

I had an issue with setting up my phone that got complicated and Jenine was so great and patient with solving my issue. I really appreciated her effort! I’ve had nothing but great experiences at this ATT location

I was having issues with my phone no longer connecting to cell data and Christine was able to fix it immediately and then also helped us reduce the cost of our phone plan. Great service.

I was very stressed and went into the store with a bad attitude. I was working in the area for two weeks. I had the pleasure of dealing with Jenine G. She was friendly, professional, and treated an irrated customer with a smile. She actually made my day!

Went in for a new phone after spilling coffee on my phone. The staff are really great staff. They were Very helpful, informative, and friendly! And no waiting time

Jenine G. Helped my husband and I both get new phones, understand our current plan and helped answer every questions we had (close to a million questions haha). Thanks so much Jenine, truly appreciate you!

Cass, Christine & Robby were fantastic! They were professional, patient, & kind throughout our phone purchase. Kudos!

Christina and Cass were very helpful setting up my new phone walking me through the settings and how to work the phone great place to get your phone app

Briana and Aidan have been fantastic to deal, I highly recommend then anything AT&T. They go above and beyond for you...

Very helpful location. We were unhappy with the service and answers to question at the Bothell location. We will always come back to Alderwood Town center.

Took the time to get my sim card working properly. Quick and easy!

Thank you Cassandra for your great help with wifi calling. I'm a new customer with a new phone and you help has been so wonderful!

Excellent knowledge of services and great attributes. Best ATT store experience in awhile.

Helpful and friendly staff . Also, I just got 50 percent off of a bunch of chargers such a relief !

I went to the store in order to pre-order a new iPhone. The people in there were not only friendly and prompt, but they were also knowledgeable and professional. Their names are Justice and Jenine. Thank you!