Marc Jacobs - Westfield Valley Fair

I CANNOT say enough about the store manager Jeff. He is more than knowledgeable not only about the product in his store but about the brand as a whole. I felt like I really got to understand and appreciate the purses I was looking at. He took the time to change out straps, show me colors and sizes and bring things out from the back. I never felt rushed or pressured. This was my first major purchase like this and I felt totally at ease. I was able to ask any and all questions. I absolutely love my new back and will definitely be coming back to shop from Jeff again.

I love the entire vibe of this location 😌 the staff extremely friendly and always go above and beyond to make your shopping experience more enjoyable

Amazing service, explained everything perfect and showed me different ideas and styles that can go with my purchase. Extremely helpful and kind! The big buff guy helped me and he was very knowledgeable of everything thanks!

Definitely will not be returning to this location. As soon as I walked in I immediately felt like the workers didn’t want me there. I was followed around the store the entire time. It was a very uncomfortable situation. The women in charge also commented on my form of payment as if my debit card wasn’t legit. So if u like to feel discriminated, go to this location.

I call yesterday to check the store hours the lady who answered said yesterday will be closing by 8pm and today Friday at 9pm guess what…. It was closed, is this considered a quality store…. I drove 4 hours to the store for nothing…. Customers are obviously not respected at this store based on the misleading information that they gave me. I am overly disappointed with this and are not pleased at all. That’s why I will be giving it a 1 star rating not just to the store but to the employees for giving me false information.