Palo Alto German Car Corp.

I've brought cars here since Harald's father was running the company and I've always been happy with their service. For many years I worked on my own cars and have done everything from oil changes to engine rebuilds, and I am entirely happy with the work they have done for me. They are honest, technically competent, and reasonably priced. Not sure what more anyone needs.

Great place to bring your European-make car! We bring our old Mercedes and Volvo cars here regularly. Harold is very knowledgeable and experienced. He always takes the time to explain what's going on. His prices are very reasonable (always lower than the dealer's service dept), and is work is as good or better.

Harold and his staff are truly experts in all German cars. Three generations of my family have been going here. They don’t push any services or maintenances unless absolutely needed. I recommend to everyone!

This is a small auto repair shop. I have been going to Palo Alto German car Corp for approximately 35 years. The people here are honest, competent, and very helpful. I think if you go here, you will be pleased with the service.

Took in my VW GTI with a coolant leak. They did a thorough diagnosis and were able to fix it. Friendly staff and very knowledgeable.

This was our first independent road trip when our VW van broke down 900 miles from home. Stressed out we called around to local vw shops in the Palo Alto area. Harold at Palo Alto German Car Corp had a two week waiting list but squeezed us in and identified the problem with our coolant system. Even during this pandemic, Harold and his team put us at ease with their in depth knowledge on our vehicle and 100% honesty and transparency about the situation. We ended up staying the night in the Creekside Inn (walkable distance from the shop and would highly recommend as well) and were back on the road in the morning. These people are absolute angels-couldn’t have asked for better service!!

Mercedes-Benz specialists. Excellent, knowledgeable and helpful mechanics. Harold is an expert in Mercedeses of all ages.

More reasonable prices than the dealer or even other local BMW shops... I like that these guys don't push maintenance and repairs until they really think they are needed.

Great service!

My wifes VW was running funny and her check engine light came on... Being so far from home and her mechanic she was stressed and in tears, and then saw this place and decided to pull in for help. She politely asked if they could use their OBD to read the codes for her and tell her if the car is safe to drive. The man behind the counter was super rude to her and told her he would "not just drop everything to help" her and that she didn't need any codes.

She went to someone else at a different shop and was helped immediately and politely.

Really bad customer service.
Went in for an emergency and couldn’t figure out who to talk to. The only person I found was an old grumpy man who was very disrespectful and told me I needed to go to my mechanic. I was miles away from it and needed just to check a code and make sure it was safe to drive.
Never bringing my VW there again even if its the only option