Felix's Auto Service Inc

Amazing customer service and super responsive. I had a screw in my tire and they were able to take the car in and put a plug in very quickly. I’m grateful for Justin and Pete! Excellent place, will definitely go back.

I have nothing but good to say about my entire experience with Felix’s Auto Service, Inc. I dealt on the phone with Justin, who was always very cordial and kept me up-to-date with the progress they were making in replacing a stolen catalytic converter for my 2007 Honda Accord. I would highly recommend Felix’s for any auto repairs you may have. 👍🏻👍🏻

Peter and Justin are professional, knowledgable, and expert. They gave my 16 year old car a thorough inspection and tune-up. They communicate clearly and work hard to obtain parts and address the issues associated with an aging, but well-loved vehicle. I'm so happy I found them!

What we appreciate about Felix's, and why we always come back, is that they keep the big picture in mind when diagnosing and advising us on repairs. This is super important for decision-making, particularly in our case with an aging car. At the same time, they also know EVERYTHING about the granular details, and they do their best to patiently explain it all to us. They're geniuses when it comes to the actual repair. Recently they noticed on a routine checkup that our radiator was failing, and they needed to replace it. Because our car is both old and atypical, the exact replacement part could not be sourced (and if anyone could source it, Felix could). Plan B was to modify the closest equivalent part to make it work. I wish that I knew enough about cars to adequately paraphrase what Peter told me they did, but it sounded like a really creative but also bulletproof solution. A separate problem we experienced is trouble shifting, and I was really impressed with Felix's systematic approach to accurately diagnosing the issue. They didn't just assume it was the clutch, they first ruled out other things like transmission issues. Clearly it would be best if every auto shop took the time to do this, but in our experience it's rare to find mechanics who are as thorough, and it's really critical to have all this data on the car's overall soundness when deciding how much to invest in repairs to keep an older vehicle on the road. This is why we are loyal customers and would strongly recommend anyone bring their car to Felix's.

A Great Find!
Their service is friendly and thorough. They give complete explanations. Felix’s was recommended by a friend after my usual garage closed and I’m very grateful to have found it.

This was the second time to bring my vehicles here. The shop is on Evelyn close to the MTV Transit Center. This time it was to fix a scraping brake sound and fluid leak from my wife's 2017 Jeep Grand Cherokee. Peter called me after drop off to inform me that after their brake inspection and cleaning they couldn't find anything and the sound was gone, so he said they weren't going to do anything more. They did find a leaky plastic transmission pan assembly and they did a replacement. They also replaced the air filters which was recommended since the Jeep had 54K miles and an oil change. They did have to keep the Jeep overnight and Peter called me at about 4 PM the next day to let me know it was ready. I got a pick up from Justin, paid a fair price and drove my repaired Jeep home; a happy customer.

Expert, professional service and a great value from a neighborhood shop. They offer a shuttle service for drop off and pick up. Peter and Justin are great guys. If your vehicle is out of warranty, bring it here for fixing, I have and will in the future, highly recommended.

Excellent service from beginning to end. Service advisor provided excellent service from the moment I called to schedule an appointment . Although no appointments were available upon requested, he followed up with me when a time became available. Upon arrival, he greeted me by my name. They provided shuttle service. Throughout the day, I received a detailed report of the inspection performed. It’s the their time I visit Felix Auto Service and they always deliver.

I first started coming here because of it's convenience to downtown Mt. View but I have been a loyal regular for over a decade because of their extensive knowledge, how thorough they are in diagnosis and repair, their transparency and clear explanations of every step of every repair, and their reliable quality and service. I trust Peter and his team, and cannot recommend Felix Auto enough!

Lifesaver! So I went to see Pete after my mentor said you have to get the wheel bearings serviced (because they were loud). I had taken my car faithfully to a Toyota dealer, and they hadn't paid attention to the loud bearings. So when I took my car to Pete, he road tested it with me in it (precovid19). He knew it was the bearings and turned the car back into his lot. He let me know that the wheel could have separated if this wasn't fixed (which is totally accurate from my research). If the wheel had separated well, I might not have been around to type this review. I only our cars to Pete at Felix Auto. I trust him. He really takes safety seriously, is an honest expert, and has wonderful staff.

Felix's auto service did several repairs on my old car, the work was done on time with prompt communications and clear explanations of how the problems were fixed. The price was right

I highly recommend this place for car services. My car overheated across the street. Peter had me bring the car over and looked at it on the spot. I ended up leaving it there. Justin gave me a call and explained everything they found. I felt the price was very fair and they were honest about what needed to be done. Justin even said I can bring my car by if I need air in my tires or anything. I found my new service shop 😁

This is THE spot for all your car repair needs. The technicians all super knowledgeable and honestly the customer service is fantastic. They drove me home and picked me back up after my car was ready. They even reset some tricky codes on my BMW for free, whereas all the big ticket service stores either tried charging $70 for, or told me I needed new parts. Highly recommend these guys!

Dropped my car off knowing it had a bunch of issues. They independently found all the issues, walked me through the options for fixing each and gave a very honest opinion on the value of fixing each problem. Didn't try to up-sell me or offer me anything unnecessary. Prices were reasonable, car was fixed when they said it would be. Great service, would definitely return.

Simply perfect. Amazing customer service, Peter is great to work with. Would return anytime!!! Thank you for your help!

Moving to a new town always makes me apprehensive about where i'm going to take my car for regular maintenance and care. I found a gem in Felix's Auto Service. Peter and his trusty partner Justin are stand up guys and as good as it gets, with excellent customer service and explaining {in detail} what's going on with my car. I trust their suggestions for repairs, maintenance, and overall wellness of my vehicle. The service I've had in the past year has been of top quality. A++++++ Thank you Peter & Justin!

The best service ever I got for my car at the most cost efficient way. Highly recommend.

Professional and trustworthy service. I've been a satisfied customer since 1986.

Honest and knowledgeable staff who are happy to help you make informed decisions about your vehicles care. I’ve been a satisfied customers for over three years now.

Had my brake pads & rotors replaced
- Friendly staff
- Appointments are easy to get; prompt service
- Reasonable prices
- Pickup & dropoff services provided

I am very pleased with their service. My car is a bit older so I did not want to spend huge sums of money on new tires and they recommended some good quality tires that weren't expensive. Also, the inspection report had no surprises like what happened last time I went to a discount place where they recommend I spent about $6000 for something I did not need. They are a local business (just a few blocks away) and I like to support to my local businesses as much I can.