Ceres City Finance Department

Best help I could possibly get. Very helpful and quick with what they do. Thank you.

Quite possibly the worst customer service division anyone will ever have the displeasure of speaking with. It didn’t seem worth remembering the name at the time of calling, but after thinking about it would’ve been nice to recall the name of the specific woman I spoke with so I can mention it here. Something tells me it’s the same one that is mentioned in these other reviews. Completely disrespectful tone, sarcastic and dismissive to honest questions asked by the customer. Never admits fault from their side (such as the huge failure of the new billing system rollout back in July where everyone was assessed penalties because city of ceres couldn’t figure out how to carry over payment info). She made me feel as though I was trying to avoid paying my bill, when I was honestly just trying to understand all of the charges and what exactly I needed to pay to be current. Up until the new lovely billing system change I had never missed a payment. I didn’t even care about the latest penalty I was assessed for August (even though the same bill says AUTOPAY - DO NOT PAY) somehow that’s my fault for interpreting that it meant I was set up for automatic bill pay. This office is a joke and makes Ceres just a little less desirable to live in. Avoid any in person or over the phone contact as much as possible, and please please review all your bills because at the end of the day I still don’t think the new system is working the way it should.

The representative named Angela is the most miserable woman I have ever dealt with. Alwaya rude , arrogant and sarcastic with customers . I tried to complain about her to the supervisor Andrea , but she must be friends with her , because she defended her even as Angela tried to keep arguing with me from her desk while I made my payment ...all the other girls there are as sweet as can be ...just don't talk to Angela and you will be fine

I couldn’t speak more TERRIBLY about the PLANNING DIVISION !! 🤩ABSOLUTELY AWFUL customer service needs a major step up. It’s impossible to get a permit from them. They need to hire new people with better experience. Not sure how anyone deals with them. Would give ZERO stars if possible a one star rating is too kind for them 💖💖

Lady was very rude went in to ask for some information and she looked bothered that I showed up and just said anything. Good Luck to anyone trying to get help from the city of Ceres.

The woman that works in this office is the most rude and nasty person. Not sure what her problem is. She should be ashamed of herself.