Verizon

Just got my new phone tonight and Carter was the one to help me. He was very nice and made great conversation. The process was easy and I had no issues. I would definitely come back again.

Rex helped me with my phone. He was kind, knowledgeable, professional and went the extra mile! I have not had this kind of service at Verizon in several years. It

Verizon in Lehi is a great place to go for cell phone needs and service. This is a much bigger facility then in Saratoga although both Verizon have great customer service.

Carter was amazing and quick! I was in such a hurry and having such a bad day he handled it in stride and got me in nd out within mins!!

Great experience! Ben helped us out and was very kind, personable and patient. He also had a great sense of humor -which really helped while I was a bit nervous about all of my phone info transferring over to the new phone ok.

He also said if I needed to come back with any questions or concerns I could. Very happy so far with our purchase. Thanks Ben! 😁

I was in and out, and they took care of my problem so quickly! Eric is awesome and very informed!

I will give this Verizon store a 5-star review because we've had many interactions with them over the years and we have always been happy with customer service and our phone service. If I were basing my review on my last experience with this Verizon store it would not be a 5-star review, they didn't have the phone we wanted, there was a problem with the rebate, and the salesperson that we were working with had to take his lunch while we were figuring out the rebate so we had to wait for him to come back from lunch to finish up with our phone purchase! Kind of a pain but overall very happy with Verizon and customer service at this store!

We went to another store before that was just an authorized retailer and the sales rep there was just a sarcastic, unhappy individual. This verizon must be run by people that used to work for chick fil a. Everyone was so nice! The store was so clean and they had great deals. Sorry for leaving you T Mobile, but things are looking good with Verizon so far! Also, Note 20. Big fan.

What a great, kind, helpful employee. I wish I remembered his name. I went in with my brother who can feel nervous socially. This employee was so kind and empathetic towards both of us and answered every question I had. I've gone to Verizon before with good experiences but I was so relieved when we walked out. This employee went beyond his job duties for us and I could see others were so helpful, as well. I can see this store manifests a great environment for large purchases and decisions. Verizon - give everyone here a raise.

Manager Mike H. goes above and beyond for customer satisfaction. We had some issues with our bill and after working with many people to no avail Mike made it right! Super Happy!

We had a great experience working with Customer Service Agent Trestan. Not only was he knowledgable, but he was also friendly, and took the time to answer all of our questions. He explained all the sales and programs and was just so easy and pleasant to work with. The waiting time was super short and everyone was professional and courteous at this store location. We will definitely visit this store again for our cell phone needs.

Maggie helped us today with several issues, including my daughter’s Android, my iPhone, my iWatch, and a discussion about upgrading our services.

When we purchased our phones a couple of years ago, we had top-of-the-line service. Now, our phones hang up on us or cut in and out after being on hold for half an hour, which is truly frustrating—especially with important calls such as the police department or other emergency services.

With our three devices, all household lines used to be connected with an extra costing service—Smart Family—which costs a little more, but I felt it would definitely be worth a few more dollars for my kids to be safe.

Although Maggie was unable to fix the missing link between our devices, she did explain the additional two plans and the way the billing works with the upgrade. Of course after having my card charged twice by Verizon in one month, we cannot afford that error again.

Still, Maggie took her time thoroughly going through each of our concerns and directly addressing them. We truly appreciate her time and value, hoping next time we can have her help again.

Favorite Verizon store ever! Sometimes they get a little busy but the service you get here is totally worth any wait.

I have yet to have a bad experience. Most of the stuff you are looking for including the most recent "super new" cell phones are in stock in at least some variant and it if not in stock only a day away.

These guys do a great job handling overwhelming customers, making sure everyone gets their place in line and is taken care of.

Try to avoid the store on new phone release and at at the end of the month when payments are due. It's seems to be exceptionally busy then. But if you are after the latest greatest you may have to just dive in and wait for your turn to pop up. Alternatively they have the ability to pre-order most of the new stuff so you don't have to wait at all (except for the box to show up at your door).

Great experience. Most devices are out to help guide your decision on what you are buying. I was even totally impressed that they had a couple of flip phones if you are still not interested in the smart phone revolution. Although as I write this I realize, if you are in this group, you will not be even reading this. Maybe one of your friends will let you know know.

Awesome Service and great selection!

Rex L. hooked us up and was thorough and patient in explaining the different plans and priced for us. We really appreciated him and were super happy with his knowledge and skills. Thanks Rex!!

With new COVID arrangements, I put my name down on a list and they called me from my car when they were ready for me to go in. I worked with Miranda on my complicated business account and she walked me through all of the best options for adding a new line to the account, and how we could save the most money in the long run. She was patient with us and helped us leave there happy!

The manager Jon Hobson, was very friendly and helpful. Best experience I have had in a Verizon store. I even put him through some extra paper work accidentally and he was patient with me and remained calm and professional. He genuinely cares about his customers and treats them like family. You are in good hands with Jon and his team. Would recommend to anyone and will be coming back again. Verizon give this man a raise!

I had no problems at all. I went to a different store two days earlier and was told completely wrong information. This morning, I went to this location to get my issue resolved with getting the "switch" credit for changing services. The gentleman I worked with was quick, knew what needed to be done, and we did the process there together. After that was done I asked about phone cases for the S7 Edge that just came out. He spent time to go check their inventory in the back for the phone case I was looking for. Great service, nice people, and didn't feel "pushed" or "hassled" at all.

Upon entering, you are checked in and then paired with a customer service rep. These reps know their stuff and know how to deliver. Some of the best sales reps I've worked with; don't expect to leave this store empty-handed. Many promotions at holiday time. Good energy here and super well-groomed staff.

I worked with Crystal several times at this location. She is always kind and willing to help you out. She took a lot of time to help us get all set up with new phones and all the gadgets we needed. She also took extra time to explain our bill. All the other employees are also extremely nice, but Crystal was just outstanding.

As of 9/16/2017

I came to his Verizon store because I was having some reception issues with my phone. I was promptly greeted by Spencer and he proceeded to help me with my problem. He did a thorough check on my phone and we ended up replacing the SIM card (it was ~4 years old) which boosted my signal from 2 bars to full bars.

-5 stars for friendliness, helpfulness, and speed of service