J.Crew Factory

Lots of bargains to be found. The sizes tend to run on the small size. Staff was friendly.

shop was impeccably clean, organized and welcoming. Hooray! Their summer sale takes your breath away! Deep discounts on all summer dudes. I came away with a very darling sleeveless Henley T-shirt for a shhh steal. Can't wait to go back when I am nearby. Please train crew in store to greet incoming customers - we love to be greeted!

Excellent customer service in the children's section in West Hartford. I visited there on Thur. 8/31/23 around 5P. Very helpful young lady.

Thank you! For make this wonderful Clothing Exelent!!

Glad to have a factory store nearby!

Tried to shop here today but was followed around by two different shop assistants constantly asking " can I help you find something/ need a dressing room" I just hate this, makes me so uncomfortable, just leave the shoppers alone!

Expensive

Spent 20 min shopping for pants and looking around the store. I headed to the dressing rooms and asked to use a room to try on the clothes I had chosen.....only to be told (at 630pm on Saturday!) that she had just locked all of the unused fitting rooms (right in front of me while I waited near the first room, because they "close in 30 minutes." What? There were other people using fitting rooms and still are, at 6:40. I asked if she would put the items away, and she took them with no comment. No apology. Nothing.
This was a very poor decision on the store managers part. I've never heard of turning away customers in today's day and age. Bummer J. Crew, I always loved your clothes. Not anymore.

Location is convenient, but parking is awful. The ppl working there are not helpful or friendly. I smiled and said ‘hi’ to 2 different employees (neither of whom were doing anything) and they each made eye contact with me but neither responded at all, not even to slightly smile back. Odd. When I needed help to find a size, they weren’t helpful. Everyone there seems to hate being there, and acts resentful towards customers. One person doesn’t know how to run the register, based on multiple separate interactions, on different days. I won’t be going back. Why would I spend my money to buy mediocre (at best) clothes to be treated so poorly? The steadily increasing prices and decreasing quality won’t be bringing me back either.

This store is horrible I will never go back there. Customer service is trash, hire better people.

Manager is white washed & rude . Very unprofessional & disrespectful .