Mattress Firm Waterford

Wonderful experience start to finish!
Please ask for Kim, (St. Onge), she was an AWESOME PARTNER! She worked with us to understand our needs and wants and was able to meet them ALL! Best Buying Experience, EVER!

Ken was awesome. He was very patient and kind. Took all the time to make sure we were happy and answered the hundreds of questions we asked. He wasn’t pushy and helped us to afford the mattress we wanted.

Very nice and cool atmosphere. No pressure to buy. Shown everything we wanted to be shown. Every thing explained to us in a respectful and knowledgeable manner. Ended up purchasing our daughter’s first mattress. Would recommend to friends and family and would go back.

Ken was cheerful & friendly the moment I walked in the door. He took his time to really find out what I was looking for & explained everything to me. He certainly had my bet interest in mind & wasn't trying to sell me anything that wouldn’t work for me. It was a pleasure doing business with him. Great guy & salesman!!

Best Experience. Kim made mattresses shopping easy and found the best price for what I was looking for. highly recommend this store and ask for Kim if you go there.

If you ever find yourself in mattress firm waterford ct, ask for Ken Clark by name! Kens got almost 2 decades of experience and he will make sure you get the mattress you want at the price point you can handle. Hes NEVER a pushy sales type of person. He spent the time with me making sure i got exactly what i wanted. Accessories and all. No rush, no nonsense. I now sleep like a baby on my plush beautyrest mattress w adjustable base. Not to mention ,the gorgeous headboard!!

I came in looking for a mattress to transition my son into a full size bed. Victor was amazing. He ensured I remained within my budget while selling me a good quality mattress. I did not feel pressured which is a huge plus. In addition, I informed Victor I would be looking into purchasing a new mattress for myself. Victor was very knowledgeable and let me try out different mattresses. I am very pleased with his customer service and will be returning to shop with Victor again. Thank you so much Victor I truly appreciate it.

Rachel was a phenomenal sales women! She made us feel comfortable with whatever we chose and walked the store in circles with us to finally choose a mattress we wanted! Amazing cardio and work ethic. Thank you again!

Kim was personable and knowledgeable. She was great to deal with. Excellent customer service! Truly a joy to go buy a mattress from after going to several others it was Kim that sold it after she went above and beyond to provide a smashing deal for me.

Kim in Waterford has been so accommodating and helping me exchange my mattresses. I am absolutely pleased with the customer service rendered. Thank you so much.

Kimberly was extremely helpful . She was patient and encouraged me to try several mattresses until I finally concluded on the right one for me. She helped me save money as well by offering me one that had been returned. .
Kimberly is an outstanding sales agent!

Kim was amazing. Extremely knowledgeable, patient, and friendly. To think we almost didn’t stop into Mattress Firm. So glad we did. We got the perfect bed at a great price due to a holiday sale. Thank you Kim and MF!

Very professional and caring. I just recently lost my husband and his Social Security income as well. They were able to put together a beautiful mattress and box spring set for a price that I could work out with my budget. It did not bother me to purchase return items in brand new condition. guaranteed me they were sanitized upon return and off date rules regulations have been filed and therefore they can resell them at a discount. I was pleased and relieved. I could also take 0% interest as long as the set was paid within 12 months this is another bonus as many credit cards today are close to 30% interest.!!

Victor was the best!! He was super informative. I left there feeling very comfortable that I left smarter then when I got there. I would highly recommend Victor to all my family and friends. I also felt that I found a friend too.

Tom was great! He walked us through all the products and made sure we found the best product for us. He was also so great with our kids!

Lori was fantastic. Will be going back when it’s time to purchase a bed for myself. Highly recommend.

Update: We went back today 10/21/2023 for a bed for ourselves. Kim was fantastic. She was very patient with us. Not pushy at all. Highly recommend!

Ken was an excellent salesman and sleep expert with 18 years of experience. He helped us choose a bed so comfortable it almost completely removed my lower back pain in seconds. I am so excited and can't wait for the bed to arrive.

Ken was helpful, informative and personable, without ever making us feel pressured. He spent a lot of time with us and then also gave us time alone to try beds on our own and decide which we preferred.

We settled on a Temperpedic with an adjustable base. Zero gravity position took the pressure off my lower back and gave me immediate relief. I would recommend Ken at Waterford Mattress firm to anyone ready to invest in their sleep. Good sleep is so essential. It affects mood, energy and everything else. It's well worth the money.

Monique made us feel welcome and brought us bottles of water. Thanks to both Ken and Monique for making our new bed purchase a great experience!

Found them to be very knowledgeable and no high pressure sales and reasonable prices. Very satisfied and would recommend them. Thank you Victor & Kim. Well done👍

I have a fairly new mattress at home but have been averaging 4-5 hours of sleep most nights’ Kim was very patient with me as I went from mattress to mattress to find just the right one to fit my needs! She answered all my questions and helped me to feel confident that I am making the right choice for my future sleep needs! Can’t wait to start sleeping again! Thank you Mattress Firm!

Excellent customer service without the sales pressure you normally receive. Ken was very knowledgeable and easy to work with. Thanks!