Boot Barn

They were sold out of what we needed, but the sales lady was super nice and helped us track down what we needed from another store

The staff is kind of weird, and the manager sucks. But it smells really good inside here.

Always get top service, great staff, good selection

Garrett was extremely helpful and knowledgeable. He helped me find exactly what I needed and didn't try to pressure me into buying anything more. 11/10 experience thanks to him.

I got my first pair of cowgirl boots here last week. I love them! We were there in the morning, shortly after they opened, and there only seemed to be one person working. Having said that, she was very helpful. She helped the other customers, while checking on us several times, and even gave some advice on finding the perfect fit. She set us up with the rewards program, and I've already got a $15 credit from what we spent! Overall a great experience.

Amazing store! Beautiful clothes!
Friendly staff. Favorite music!

They helped me with finding something to treat rough leather to help keep some stains off of it and to water "repel" from snow. Then I saw they had mink oil, the other treatment I needed. And a great prices on both!! Clean store, very helpful staff. The clothes are even, a few items, something I would consider. Well, I'm not a country girl. But some of those shirts were to die for...and fair priced. You ARE in a N.I.C.E store. It's country.... with home accessories also. Too country for me. But in this area there are surrounding farm lands!!! Nice store, Boot Barn!!

The sign said now open. So I figured the place was new. Evidently they have been around for a year already. Mary greeted me at the door and showed me around, evidently I looked lost! She was very knowledgeable about the products they have in stock, and tried very hard to find me a pair of work boots. As an aside, they didn’t have the work boots I wanted in my size. She apologized for that, but it’s hard to find anything in my size other than online. They did have plenty of normal boots in my size though. She also made recommendations and answered all of my questions. I’m impressed enough that I will definitely be back.

Excellent people! I always enjoy shopping there. Many styles of boots to choose from, and employees who are dedicated to getting you into the right fitting boot. I gain new information every visit, on how to care for and get the most life out of out of my boots.

I had placed an order online for the number one item on my 9 year old Son's Christmas list.... a pair of cowboy boots (I couldn't get the time to make the 45 minute to hour drive to a store due to work and my kids' activities). While I know that shipping around the holidays can be delayed, I was pleased to see that my order would still be shipped in 1-3 days this close to Christmas. After 2 days, several failed attempts to reach someone at customer service, and no order shipped conformation email, I called the Council Bluffs location to see if they could help me find out when my order will be shipped. They took my information and said they'd see what they could find out. While waiting, I was able to reach someone in the "place a new order" department, and was told it would be January 2017 before I received the boots (even though she too saw that it showed 1-3 days shipping) and apologized for the misleading information but that they couldn't cancel the order.
While I was on the phone with customer service, I received a call from Mary the manager at the Council Bluffs location. I called her back and she stated I would have my order by the end of the day on DECEMBER 22nd!! They paid to have my order expedited so that we would have them before Christmas!! She was so helpful and wonderful!!! I will definitely be making the drive and taking the time to do my future business at the Council Bluffs location from now on!! Thank you so much for all of your help!!! You have helped make my Son's Christmas better!!

Just went in with my husband who is pretty picky about his footwear. Twenty minutes with Lori, and she found him not just a pair of boots but a pair of shoes too. She is a wonderful miracle worker!

Good quality boot brands and (mostly) knowledgeable staff. Nice country apparel also. They also price matched a boot I'd all ready purchased for my girlfriend over Christmas and with the money I'd saved we got her some nice accessory jewelry too.

I had never been shopping for boots before, and had no clue what I was looking for. After a minute of looking and looking, and being lost, Lori(one of the workers)quickly helped us find what we needed, in the style we wanted, and well in our price range. She also helped us find the kind of jeans we needed, told us all about how to clean and take care of the boots, and boot trees. Very good and helpful overall, I would recommend it to anyone looking for a new pair of boots.

I found some darling sequin belts at the boot barn for Christmas gifts. I wasn't sure of the sizes but the sales clerk helped me find the correct sizes I needed. Good customer service also a nice selection of boots and accessories.

Lori was a great help to me! She was friendly, very informative, and made sure I had what I needed to keep my new boots looking good!

Smells great! Very clean and the staff was friendly and helpful.

Very helpful staff, Garrett helped us navigate the wide selection of boots

Very helpful and The lady Cali there will get u right on point I loved it for my first time and my very first pair of Cowboy boots I bought myself

Great service! Cali helped get my husband's hat cleaned off and she was super sweet and helpful!

Very knowledgeable, Friendly staff. Price match everything. Also has union discount as well as military current AND past service.