Car-X Tire & Auto

Shawn and his crew took outstanding care of me and my car today. He kept me updated and in the loop (all while juggling frequent calls and inbound customers), and even went out of his way to help find me extra savings on the services they performed that day. Money is tight at the moment, so truly anything helps. They earned my trust, and I will definitely be a return customer.

I just had a most unexpected experience at Car-X in Johnston! We were on our way to Hanger Prosthetics in Johnston and tire warning light came on on I-80/35. Had an emergency tire repair done in 15 min or less and Sean (sp) didn't charge me a thing! What a wonderful kindness and service. Thank you, Sean! Five star service for sure!

I was leaving work for my commute home when I noticed I had a low tire warning. I thought I should stop and fill it up. I tried, but it was extremely cold out, and nothing seemed to go into the tire. I searched for the tire shops near me and found this establishment. I called explaining I have a long commute home and would like someone to check my tire. The man on the phone told me to stop by it would be about 15-20 minutes before they could help me. I made it there and was greeted right away. I waited comfortably in their waiting area about 20 minutes, and then they took a look at my tire. Turns out I had a hole in the tire. I was prepared to pay for some repair and service. The manager fixed and filled my tires, then wasn't going to charge me. He just wanted me to get home safely.

I had no appointment. I had just purchased a new set of winter tires 2 months ago from my local tire shop (not them). This manager and his employees actually care. I did leave a tip because they went out of their way to do something extra for someone who hadn't given them any business prior. They would not charge me for the repair that assured I would make it home safely. If you are in the market for new tires, need an oil change, or battery for your vehicle in the DesMoines area, you should check these guys out. They will take care of you!!

The guys here are great! I had some concerns with items needing to be fixed and they didn't try to cheat me they were upfront and honest when other places were trying to take advantage.

Brought my truck here on July 10th to have a tire patched. Dakota made the experience quick, painless and cost transparent. Thank you Sir!
I will recommend this location to friends and family.

I had gone to my dealership to get an oil change and they had a 2 hour wait at 8:30 in the morning. So I left and stopped into Car-X to see if they had time.This was my first time ever going here. As soon as I walked in the vibe was good and welcoming. They got me in an out under an hour. The guys are super nice and down to earth. I asked for prices on pads/rotors and tires. They were so helpful with explaining all the options, warranties and prices. Can't say enough, super great guys here! I will be back.

I didn’t have an appointment, however they were able to get me in very efficiently. Checked my tires at no charge to me. Were very helpful and understanding of my concerns and issues. Will return for sure!!

Very satisfied with the service. I have visited this location in the past but I can tell they may have new management. Derek who was working the front desk was very polite and patient with me.
The technician who worked on my car actually came out and talked to me about his findings and the best part is they saved me $. I had received a quote from another mechanic for work that wasn’t necessary so I got a second opinion from CAR X.
They made sure the correct things were repaired and that it was affordable.

Manager “Chance” looks like he really cares about his business and customer satisfaction. When was the last time you found an auto shop CLEAN? This one is. It’s details like this that matter and the work as far as I can tell was top notch. Recommended.

I arrived for an appointment today and was greeted by Amber and had my car pulled right in. I was having some regular maintenance done and I used the nice waiting area they provide. The repair work done quickly and Amber went over everything with me. Very good service - I will use this Car-x location again in the future.

I highly recommend Car-X in Johnston. I have visited 3 times in the past month for tires on my two trailers; and brakes on my truck. During all three visits, Amber (Manager) kept me well informed and had me on my way the same day. This included a significant brake job (rotors, pads, etc) on my difficult-to-work-on truck. Don and the crew in back are all excellent technicians. I appreciate the honesty and quick service. Thanks!

PHENOMENAL PLACE! The manager, Anthony, is the best! Very reasonably priced, when they found a strut issue with my truck, they brought me out and SHOWED me the problem and told me as to why my tire is waring down in a specific spot. Was extremely helpful and gained my trust in minutes! Highly recommend this place. I have never felt so relaxed and as ease at a place getting my truck fixed knowing it wasnt going to cost me an arm and a leg and know it was going to get done correctly. Will always come back here.

I had a great experience with these guys. First time I went there I had a leaking tire and I will admit, I was grumpy and in a hurry. However, they were patient and got me out quick. So, I brought my wife's van in because it was having break trouble. They were honest about what needed to be done and fair about pricing. The dealership would have charged a lot more and taken longer.

I have had several cars serviced at this CarX. Very quick turnaround time. A few weeks ago we had a car that had brake issues on a Saturday afternoon. I assumed it was too late in the week but explained that the vehicle belonged to one of my kids who needed to get back to school. They got me in that day and had it repaired in under three hours. Appreciate the quick service!

9.26 I have been back several times to get various work and tune ups done on my vehicles. Amber and her team are the best and will always make things right. A friend of the family and his vehicle were having issues up in Ames. I was going to have him bring it down to Johnston to get looked at and Amber was able to call up there and get him into that store so that he would be more safe. That is service right there I won't go anywhere else!

2.11.20
Another great experience at car x Johnston I serviced all four cars in a period of a month. Always flexible with schedule and I voiced some concerns with what I thought could be issues with two vehicles and they assured me I had nothing to worry about. I know nothing about cars other than how to add gas and oil and could get taken to the cleaner but they are always honest. It’s appreciated.

I went to Car-X this morning in hopes for a tire rotation. Amber was great and was able to get me squeezed in to an already busy day. Don completed my tire rotation with the help of their new associate David and they were quick and efficient! Thank you so much for starting off my Friday with fabulous service!! I highly recommend for any car service needs

I highly recommend Car-X in Johnston. Brought my Ford F-350 in to just have it checked out prior to pulling my boat down to Tennessee. I just wanted to make sure that nothing was needed prior to making the 700 mile trip. I had an appointment for 10am but was in and out before 9:45am. The staff are supper friendly and knowledgeable. Amber is great and knows her stuff.

I don't know what more to say about how awesome of customer service this Car-X has. Seth is an absolute life saver. I had a metal flap hanging off the bottom of my car that was scraping the ground as I was driving. I was on the interstate heading from Clive to Ankeny. I needed to be in Ankeny in 30 minutes. I got off on the Merle Hay exit and knew I just needed to get to a tire place. Car X was off the interstate and I luckily had gone to this one before and had a great experience. I pulled up in a panic and Seth literally got me in and out of there within 5 minutes. Christian was able to pull the metal plate off and fix the plastic right away. I did not have an appointment at all, Seth just remembered me from being a prior customer I can not thank both Seth and Christian enough for how caring they both were that day. You guys rock :)

I took my vehicle in for a second opinion. The first place that I went wanted to charge me $1600 for some steering issues. After looking it over for me again they told me that they would not recommend "fixing" anything because everything appeared to be just fine. They saved me $1600 in repairs that were not even necessary. Plus they topped off my windshield wiper fluid! Great guys at this Car-X. They have my business from now on!

I had just driven into town for a family visit when the engine light came on. Drove into the Johnston Car-X at about 4pm and they looked busy. I talked to Amber and she spoke to a mechanic named Mitch - within 10 minutes Mitch was reading the code on my car and analyzing the problem. It turned out to be something that was not immediately serious and could wait until I returned to my home in Texas. They did not charge me anything for their trouble.
These people were quick, careful and courteous. It is obvious that customer care is a high priority here. We don’t have Car-X in the Dallas area - and that is our loss. I would not hesitate taking any auto need I had to Car-X.

We had a newer car with speakers put into it. Long story short the car was stuck at a car wash inside a stall right next door to these amazing people. We go in explaining the problem and right away they are eager to help two amazing guys walked over there diagnosed the problem simple easy fix and under the hood fuse was blown. They fixed the problem with a wave and a smile!!! thank you so much for everything you did and I will always bring my service to you!!