Firestone Complete Auto Care

I called with a flat and they were able to get me in immediately. Service manager was helpful and informed me that I had a road hazard warranty on my tires so the service would be free of charge. The technician identified the issue and repaired it quickly. Great experience!

Every time I've needed to get in, one way or another they manage it. I'm single and live by myself so I can't drop a car off. They always manage to find a time slot that works.. They are extremely nice, very helpful. The price is a little high honestly but you're paying for quality not just product.

Randy there was amazing and Pete on the phone before him seemed to know and set it up. Randy truly is a Master Ace. He has moxie. After talking to Pete I felt that somebody with super powers was there; what would be required to align my car. It had gone for 2 years after many trips to a body shop and having new tires put on many times with nobody bothering to ask if I didn't even want to get an alignment until yesterday when I found out about the Firestone (car) lifetime alignment. Essentially two sets of tires were changed nobody bothered to think about the alignment before—I had brought up that the tires were deteriorating in like 15,000 miles. I was getting pretty afraid that the car was effectively no longer usable I'm relying on—ultimately—my shop manager to be able to align it. I ended up in Olathe yesterday after a blowout. I talked to Pete yesterday at Firestone in Olathe far from home, and he ultimately said to come at 10:00 the next day.

Initially due to being short 2 staff members, I was going to have to wait more than 6 hours in the shop for the car. I had just agreed to this when it turned out that several people hadn't shown up for their 10:00 appointment when I was there. Furthermore there was the shortest of a delivery person at an auto parts store which held up another repair. Randy was super cool and good enough she just fit me in right away given the chance. Randy is a real can-do type!

I was very lucky to have ran into this fellow. I'd give them 500 Stars if I could. For about 220 bucks all in, you can get a lifetime alignment. They align your car and then anytime you feel the need to bring it in, they check it and align it if necessary.

In any event a very magical experience and Randy's experience paid off! In Olathe Kansas: hometown of one of the guys who penned the song Low Rider!

These guys are always fantastic! They don’t give you the run around and they explain things to all customers. I’m an exmechanic and it is nice to take my car to a shop that isn’t going to try and screw you.

In town this weeked to see my Mom and had to fix a tire warning light. Firestone took care of my problem within 5 minutes. These guys were great. Highly recommend them.

I had a tire that had a slow leak, and I discovered a nail in the tread of the tire. It was not in the sidewall so I knew there was a good chance the tire could be fixed. Concerned about it going flat on me, I wanted to get it fixed right away. I initially tried a tire repair business across the street but the best they could do is have it fixed by the end of the day if I dropped it off and came back after it. Having no means to get around if I did so, I chose to try this Firestone store on Blackbob. They worked me in and in fact, had my tire fixed and I was out of the store within about 30 minutes of when I first went in. I really appreciated their willingness to get me fixed up and back on the road. Kudos to the men at Firestone on Blackbob in Olathe!!

Randy was very knowable and took the time to explain the issues and what my vehicle needed. All of the sales staff was very friendly

My oil light barely flashed one day so I pulled into Firestone and they were booked but they came out to see how they could help me. They ended up adding five quarts of oil to my engine for free just to get me going. To me that is excellent customer service.

Words cannot express our gratitude for this Firestone location. Hands down the best and most honest service I have ever come across. Not only do they help take care of our fleet, but they do everything they can with preventative maintenance, and ensure the safety of our drivers and passengers. Champion Shuttle Inc. has had full fleet care from this location for about 3 years now. As the owner of this company, and being female, there are times where I have been in other situations where I know I am being lied to, or potentially being taken advantage of. I have never experienced this with these guys. They go above and beyond to help my business grow, and help me grow as an individual. I can not count how many times they have taken me in the back to have a look myself to know what to look for in the future. I am so incredibly thankful to have Doug, Eric, Sean, Neal, and Pete in my life! Along with the rest of the Olathe Firestone Crew. Thank you guys for all that you do!

Great service, management, and they actually love their jobs here.

Wonderful experience with Pete! He was a class act who offered great deals. I've put 3 full sets of tires on 3 family vehicles over the last 2 months at this location. Great experience.

I had an ongoing issue with some tires I purchased and this location was the only one who took me seriously and found the problem. I got the problem fixed and had the best customer service I could even imagine! The manager Bill went above and beyond for me, in helping me get my issue fixed! Great place, great workers, great all around environment! 100% will take our business back to this location!

Fast and friendly. We were late for our appointment and they were more than accommodating

Once again I recieved great service. I purchased 4 new tires & the Techs had them installed a lot faster than I had anticipated. Always happy with these folks.

I called earlier today to see if they could squeeze me in for an alignment, they were happy to try to get me in today. However, I had more issues that needed to be taken care of before an alignment could be done. Bill called me and notified me and gave me a run down of priorities I needed to take care of. They weren't pushy at all or rude about it. Very friendly and efficient staff, I will definitely come back.

My boyfriends engine shield started falling off in the middle of a drive and this was the closest place to us. Arnie (hopefully I spelled that right) was super kind and helped us immediately. We have never been here before, but this is the place we will definitely start coming to get oil changes and other car needs if everyone is as kind as Arnie is.

Very good and professional people. They are very thorough in questions prior the appointment. They lead the customers thru the questions to make it more easier then usual! Great service. And they don't push on to people lots of suggestions with scary outcomes!

We have always received great, honest service from this Firestone location. If something is wrong with a vehicle, they tell you. If something could go wrong down the road, they tell you. And if there is nothing to worry about, they tell you. They don't try to gouge every last dollar out of you with unnecessary repairs like other car mechanics. I always experience great customer service as well.

Great group of guy's. Always there to help and explain the situation. Very informative. My family has a total of 6 vehicles that we have serviced there. We love how they take good care of all of our need. Never have to worry if they are busy they always find time to fit out vehicle in. We are grateful to have a special relationship with all the employees and managers there. I wouldn't take my vehicle anywhere else to be serviced.

Quick, friendly service.

Came from out of town visiting family and ended up running over something and got a flat. Other places were closed for Memorial Day, but these guys were open and were able to get us in and out in about an hour. Staff was friendly, and waiting room was clean with free bottled water and Keurig coffee. Only thing missing was WiFi, but we weren't there long enough to miss it.