Relax The Back

Relax the Back was referred to us by my parents. We appreciated Scott's skill in adjusting the seat for us, as well as his knowledge on the product and friendliness. We would definitely shop here again.

Just bought my first Tempurpedic mattress with adjustable base and memory foam pillows from this store. The manager, Scott, was extremely knowledgeable about the products and answered every question I had. He was very patient and kind as I tried out the various styles multiple times to figure out which one worked best for me. He explained the difference between each style of mattress and the differences between the adjustable bases and how they worked with great expertise and made the decision making process a lot easier.

I’ve suffered with back problems for years, much of it stemming from incorrect mattresses. I’ve had my bed for a week now and haven’t woken up with a sore back once since sleeping on it. Very grateful for the knowledge and expertise given me that day and my back is much happier since making the purchase. Thank you Scott and Relax the Back for providing me with a better quality of sleep and for making the whole buying experience seamless and enjoyable!

If you’re in the market for a new bed, massage chair, or office chair I highly recommend going in and talking to Scott. He’s one of the most knowledgeable in the business that I’ve come across and has a no pressure approach which makes the process of deciding what you want a lot easier. He truly cares about his customers and making sure they are getting the best care possible which is a rarity these days. Thanks again for making me feel like a valued customer!

We just purchased a Tempur-Pedic mattress. My wife has wanted one for years. At Relax the Back with Scott it was an easy, non-pressure sale. I like feeling confident that pricing will be similar wherever I purchase. Scott is an expert and really knows his stuff. He also made us feel that he had all the time in the world for us!

It is comforting to find a store where the manager knows his equipment in depth and has the time to explain and make suggestions. We are delighted with the end result; we purchases a mattress and a high-tech chair for our computer desk.

Representatives at this store are knowledgeable about the products and helpful. The chair we designed and purchased was manufactured as promised. It is incredibly comfortable and easy to use the adjustable features on it. Tara kept me updated through the manufacturing and delivery process. I would recommend this Relax The Back location to everyone.

My husband ( Darwin) & I had been looking for a massage chair for over a year. I tried every chair around our area including the St. Louis Missouri home show. I wanted the best massage chair for our money. Reliability & customer service was “ VERY” important. I did my home work & studied everything I could find. I read every review on every chair. One Sunday afternoon my husband & I went out “looking for THE chair “. We when to the mall & spoke to a store manger that knew nothing about her product. She had to get another young associate that didn’t know much more. Leaving that store I felt disappointed & worried about the customer service after the purchase. Then my husband & I went to another location. This employee was too busy to help us because she & another employee was tied up with another customer. She motioned for me to try one of the two chairs that was available. I wasn’t happy about the two chairs this store offered me because of the brand. I heard such horrible reviews about other customers that had bad experience from the beginning dealing with lousy customer service. No way..... was I going to put my husband or myself through that kind of ordeal should my chair break. The brand was very well known & priced reasonable. Basically, people loved it but if you had a problem... you would seriously regret the day you made the purchase. Our next stop was Relax The Back in Richmond Heights. I had three different well known brands of chairs to try. The store manger named “Scott Cernich” was incredibly knowledgeable about each chair that was displayed. I never felt pressure about making a purchase. The price of his chairs was over my budget. My husband just had surgery on his arm & we were waiting on the medical bills to start flooding in. So I left the store realizing that I wanted to make a purchase but it would not be a wise move on our part financially. The next day I texted Scott & told him to keep us in mind & shoot me an email with any specials or a price reduction. I ask him not to give out my email to anyone that I valued my privacy. I received an email about a month later. I still had to decline his offer. My husband’s arm was going to need additional surgery & a lot more medical bills. About another month went by & my husband was very frustrated with Doctors. He was tired of the pain. They now wanted him to visit a chiropractor & then possible wanted to operate on his neck & spine. Darwin told me to call Scott that we wanted to talk about making a purchase. So we made an appointment with Scott. I wanted to talk with only him. He listened to our concerns & answered every question that we could think of. We ended up buying the most expensive massage chair in his shop. We purchased: Inada DreamWave. The sale went through without a hitch. We received a call that our chair was in. I don’t keep secrets from my husband. But I wanted to surprise him when he got home from work with our chair that came in early. It was the longest 24 hours of my life. Haha. We had it delivered to our home & the movers were excellent.They arrived on time & had my chair in place & working. They were courteous and very professional. I’m happy to say that my husband’s pain level is now down to a 1 or 2 without going to the chiropractor or needing additional surgeries or drugs. The chair is already paying for itself by not paying extra medical bills. We both use the chair everyday. But a word to the wise... don’t use it more than 2 or 3 sessions in one day or you won’t be more relaxed. It does the opposite & your body may feel more restless. Thank you Scott for the superb service. So with all that being said, it’s time for my morning session. Signed, Mrs. Lorraine R. aka “ Mama

I have two chairs, a recliner, and a slanting back cushions from Relax the back. I also get catalogues on occasion. I just don't think at this time that I need emails. Love your products. Thanks, Karen

A great experience, very much appreciated all of the helpful information that Darryl provided! Love our zero gravity massage chair! Go there, ask for Darryl! You won’t be disappointed!

Customer service at this store is excellent. Interested in trying a Tempurpedic pillow? They will let you try one for a week.

Optimal store to go in and leave being ten times more comfortable. Things are on the expensive side but probably worth it

Love my pillow. Best sleep I have gotten in a long time.

Scott was fantastic.

Amazing